Dairy Queen Grill & Chill

3.8
1019 reviews
Get DirectionsCallWebsite

Business Details

292 Geneva St, St Catharines, ON
L2N 2E8, Canada
(905) 937-7052
https://www.dairyqueen.ca/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
292 Geneva St, St Catharines, ON
L2N 2E8, Canada

Hours

Reviews

3.8
1,019 reviews
5 stars
462
4 stars
249
3 stars
116
2 stars
65
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, highlighting excellent service experiences.

Cleanliness Issues

Several reviews pointed out significant cleanliness problems in the store, including dirty tables and unsanitary conditions.

Order Accuracy

There were multiple complaints about incorrect orders, including wrong cake inscriptions and food items not matching requests.

Food Quality

Feedback varied on food quality, with some customers enjoying their meals while others reported issues like undercooked items and poor portion sizes.

Community Engagement

The business is recognized for its community involvement and customer appreciation efforts, such as offering coupons.
  • TJ
    Trisha Jean
    1 day ago
    1.0
    The Misty machine has been broken for MONTHS and when I tried to order one I was told they were sold out. It wasn't until I inquired more that they said the machine was broken and they weren't replacing it.
  • PP
    purpleinhereyes
    Dec 17, 2025
    5.0
    This store has been around since the 70s and is a big part of the community. People don't realize the outreach they do. My partner and I go, at least, once a month for date night. The best was when they gave us coupons because they hadn't seen us for awhile. Community is important
  • JV
    J V
    Dec 16, 2025
    5.0
    It was my husband’s birthday and of course he wants a Dairy Queen cake and the one closest to us has closed recently so I will need to drive across town. So I make my way to the store, enter and to my surprise, I am told the store is not even opened yet as I am inside the store. As you can imagine, I was truly disappointed to find out they couldn’t help me as they weren’t open. I figured I’d have to drive all the way back across town once they opened. When the gentleman behind the counter politely asked what I was here for? I explained I needed a birthday cake. And the gentleman told me it would be no problem. I then informed him I would need the writing on it. He said that would also be no problem. I was served and on my way in Minutes. Ty ty ty! I didn’t want to have to drive back and yet they didn’t have to serve me. I am very appreciative and will be back for all ice cream related needs. The cake was also delicious.
  • MR
    Meaghan Rosso
    Dec 8, 2025
    1.0
    I waited a good 20 mins before someone came and took my order and we had to ask
  • MM
    MACSU74
    Dec 6, 2025
    1.0
    Just called the store, sat on hold forever, hung up and called back. Looking for a specialty cake for pickup tomorrow, I’m from out of town. Online only allows you to order for today. Called back, the employee barely spoken English and was not helpful at all. Such a shame what Dairy Queen is becoming. Definitely won’t go to this location…
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food does Dairy Queen Grill & Chill at 292 Geneva St offer?

They specialize in soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill in St Catharines?

The restaurant is open daily from 10:30 AM to 10:30 PM.