Business Details
About
RestaurantRecipe Unlimited
Swiss Chalet in St. Thomas, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,472 reviews
5 stars
1,692
4 stars
285
3 stars
99
2 stars
89
1 star
307
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times for food and poor service, with some leaving due to being ignored or waiting too long.
Food Quality
Several reviews mentioned disappointment with food quality, including incorrect orders and unsatisfactory portions.
Staff Performance
While some servers received praise for their attentiveness and friendliness, there were complaints about staff being overwhelmed or unprofessional.
Renovations
The recent renovations received positive feedback, with customers appreciating the new decor and atmosphere.
- JLJackie Lawrence3 days ago5.0Nahla was excellent with her service. I really like how the restaurants are more separate. Little chilly by the front door but everything else was fantastic. Hot food and delicious fries!
- PBPatty Benfeito6 days ago5.0We had an amazing dining experience tonight. Shawn Uz was so efficient and his customer service was awesome! Thank you Shawn for an enjoyable night of great food, incredible service and kindness! We will definitely be back! 😊
- AFAndrew FackrellJan 2, 20261.0Ordered at 4:55, 15 mins to pickup as per app. Got our food at 6:15. Received no excuses. Watched others inside, takeout, and drive thru get theirs and leave. Told "they made it fresh." We won't be going back soon.
- DCDana CaseDec 31, 20251.0My wife and I went for New Years. Got there around 6:45. Took until almost 7 to be acknowledged and seated. There was a couple before us and a couple that came in after us.The table they sat us at was dirty, still had chicken, salt and drink residue on the table. As we waited to be served. A family of three came in and was seated quite quickly. Then the couple that came in behind us walked by our table and said that the family of 3 that just got seated was served before them. Right after that we heard a table complaining that they had been waiting an hour for their meal. Then after almost 15 minutes our server had arrived to even greet us. By this time we had already decided to leave due to the wait and poor service. I have read the other reviews, so find this disappointing.
- JPJune PenneyDec 31, 20251.0We were just at this restaurant for new years and the worst service I’ve ever had Not enough staff on had to wait over an hr for food There were others there that were pissed of had to ask for cutlery ask for soup after an hr food cold what a disaster won’t go back again
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1014 1/2 Talbot St, St. Thomas offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
Does Swiss Chalet St. Thomas have a patio?
Yes, Swiss Chalet at 1014 1/2 Talbot St, St. Thomas has a patio for dining, open based on weather conditions.
What are the opening hours of Swiss Chalet in St. Thomas?
Swiss Chalet in St. Thomas is open daily from 11:00 AM to 9:00 PM.
Does the Swiss Chalet at 1014 1/2 Talbot St offer delivery and takeout services?
Yes, Swiss Chalet St. Thomas offers both delivery and takeout. You can place orders online through their website or mobile app.
Can I order food ahead online to pick up or get delivery from Swiss Chalet St. Thomas?
Yes, you can order ahead online or via the Swiss Chalet mobile app for curbside pickup, in-restaurant pickup, or delivery.
Does Swiss Chalet St. Thomas offer any specials or deals?
Yes, they offer various deals including limited-time promotions and family meal deals. Check their Specials & Deals page for details.
Is Swiss Chalet in St. Thomas family-friendly and accessible?
Yes, Swiss Chalet welcomes families and children, has Braille menus, patios, and accessible restrooms for guest comfort.
What payment methods are accepted at Swiss Chalet St. Thomas?
They accept debit cards, credit cards, and mobile NFC payments for customer convenience.
What types of food and drink are served at Swiss Chalet St. Thomas?
Swiss Chalet serves rotisserie chicken, ribs, fresh-cut fries, sandwiches, desserts, as well as alcoholic beverages including beer, wine, and cocktails.
What nearby restaurants can I visit around Swiss Chalet St. Thomas?
Nearby you can find other dining options like Harvey's burger restaurant, East Side Mario's diner, Pizza Hut, and freshii health food restaurant, great for variety or group outings.
What entertainment options are near Swiss Chalet in St. Thomas?
You can visit Park and Bowl bowling alley nearby for fun activities before or after your meal at Swiss Chalet.
Are there any shopping stores near Swiss Chalet St. Thomas for a combined outing?
Yes, nearby shopping includes Ardene for clothing and shoes, Walmart for pharmacy and retail, and Mark's clothing store, perfect for a shopping trip during your visit.