Multiple reviews highlighted poor customer service, including slow service, unhelpful staff, and unresolved complaints.
Food Quality
Customers reported inconsistent food quality, with some experiencing overcooked or cold food, while others praised the freshness and taste.
Cleanliness Concerns
Several reviews mentioned unpleasant odors and cleanliness issues within the restaurant, impacting the overall dining experience.
Positive Experiences
Despite the negative feedback, many customers expressed satisfaction with friendly staff and enjoyable food, indicating some positive experiences.
SS
SAHIBPREET SINGH
Feb 26, 2026
5.0
Sahar at KFC is so nice and professional even though the restaurant was very busy, she gave me my order right on time with a smile .
JW
Jay Wray
Feb 21, 2026
1.0
So preordered our food on website at around 3 for delivery at 530pm. At 550 it showed up and fries and chicken were cold. I called store 3 times and no answer. Absolutely the worst service ever from St Thomas KFC
CS
Central Scrutinizer
Feb 18, 2026
1.0
....Change your oil out for fresh oil....all you are doing after a certain point is destroying food along with destroying future sales. You sell a particular flavour...that's it....once your old oil destroys that particular flavour it's all over for you. This did not smell like KFC....this did not taste like KFC....I think we're done with KFC. Look at the dirty deception going on in these reviews...the reviews.. for the most ARE ONE STAR with the same issues....OR 5 Stars....ALL fake....with obvious similarities and words etc. that are suspicious to say the least. Disgusting.
NS
Neal Singh
Feb 16, 2026
5.0
I went to KFC tonight to pick take out . There was only 1 person there working . Cory did everything
Cook , take orders and work the till . The food was great , we did not wait long for our order . I just want to thank Cory for such an outstanding job !
NT
Nick T
Feb 8, 2026
1.0
I've learned over the years to not trust this establishment. I stopped in yesterday in hopes of trying something off the Matty Matheson menu. There were 4 delivery drivers waiting for their orders so I knew right away it was going to be a problem. I waited patiently for about 10 minutes at the till before I left. I was never even acknowledged by either of the people working and no one asked to take my order. I'm not sure how this restaurant is still running when they can't even understand the basic concept of greeting a customer and taking their order 🤣🤣
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