Many customers praised the friendly and accommodating staff, highlighting quick and efficient service.
Food Quality
While some reviews noted good food and fresh preparation, others criticized the taste and quality, mentioning issues like greasy food and missing items.
Cleanliness
Several customers reported unpleasant odors in the restaurant and concerns about cleanliness, particularly in the bathrooms.
Staffing Issues
Multiple reviews pointed out that the location is often understaffed, leading to slow service and disorganization during busy times.
Customer Experience
Overall, customer experiences varied widely, with some expressing satisfaction and others feeling frustrated with service delays and order inaccuracies.
MT
mona thakur
1 day ago
1.0
The chicken is definitely old and refried . I came to kfc the very first time here won’t be coming back . Paid $30 for absolute garbage I asked the server if the chicken was fresh, and she said she fried it five minutes ago. However, by the looks of it, it has been cooked for a long time. No solution was provided to us. Horrible service, awful food. Wasted money
RX
Ripple Xrp
Nov 9, 2025
1.0
This KFC smells really bad, my food was cold, the staff not friendly at all.
MS
Mikaela Sarmiento
Oct 26, 2025
5.0
The staff here are absolutely amazing, so accommodating, helpful, and welcoming! I asked for a fresh chicken, and they delivered exactly what I wanted. The service is fantastic, and I can't wait to come back for more! Such a delightful experience!
AM
Anjana Mathew
Oct 25, 2025
5.0
I tried their 5hot wings combo was really nice . Highly recommend. Staff’s where really nice and friendly
GG
G
Oct 22, 2025
1.0
Whoever owns this location is entirely dropping the ball and is seemingly too cheap to be properly staffed. Ordered and paid on the app. Went in to pickup my food and was told my order wasn't in the system. The staff started talking to each other and I assumed they were figuring it out because they didnt talk to me again. I stood there for maybe 15 minutes while a line of 13 people came in. Both people who picked up their order in that time brought their food back because something was wrong with their order. I finally asked about my order again to find out they had not been looking into it at all and that's when they brought up the computer and found my order. When it was finished after 30ish minutes in the store they almost handed it to another person. There was no sense of urgency. The girls were very polite but I have never had such a slow, awkward experience at a fast food establishment. My order was a little bit wrong but I didn't bother going back.
Are there grocery stores near KFC where I can shop before or after my meal?
Yes, FreshCo Talbot & First and FreshCo Talbot and First grocery stores are located nearby for your shopping convenience.
Is there a gas or automotive service near KFC for vehicle needs?
Great Canadian Oil Change is located nearby if you need automotive services during your visit.
What financial or service options are available near KFC in St. Thomas?
Nearby financial services include Money Mart, Western Union, Cash Money, and LendDirect. You can also find services like U-Haul Neighborhood Dealer for truck rentals and Deano Towing for roadside assistance.
Are there any health or beauty services close to KFC?
Yes, nearby health and beauty options include Sunset Dental, City Denture Clinic, Malibu Tan beauty salon, Shimmer Nails nail salon, and Hakim Optical for eyewear needs.