Charleys Cheesesteaks

Reviews

• JB

  Joe Bochek

  Jan 3, 2026
  1.0
  I eat here about once a month, and it's usually good. I stood in line at 10:45am Sat January 3rd for a sandwich and I observed the person pull out the frozen bricks of raw chicken with plastic gloves on, and then put them on the grill. She then continued putting veggies and other stuff on the grill using tongs. This is all fine until the next step.... Keeping the SAME gloves that had raw chicken on them, she then handled a bun, condiments and everything else to do final assembly of the sandwich for customer. GROSS. Review your video, you will see. I instantly got out of line. Screw that. I'm immune-compromised and don't need to be sick with salmonella. I was going to let it go, but I would feel horrible if there were an outbreak of illness and I said nothing. You need to review your standards and police your employees. This is very wrong. If I'm answered and shown accountability here, I will reconsider this one-star, but I'm not seeing a lot of that in these reviews.
• BS

  Brad S

  Dec 23, 2025
  2.0
  Underwhelming. Sub was about $20 and I guess I expected better. The philly cheesesteak had no flavor and the onions were basically raw. The older man (only one not in work uniform, assuming manager or owner) had a pretty negative attitude and made me feel like an inconvenience for asking for my food to go because he had to move it from a paper tray to a container. I guess he didnt feel like reading the order screen where I had ordered takeout. I also noticed the vents up top have grease dripping from them onto everything below, which borderline seems like a health concern. I remember seeing this the last time I ordered from here several months ago.
• JH

  James Hatzissauvas

  Oct 27, 2025
  5.0
  You can’t go wrong with a nice simple Philly cheesesteak. The customer service is top tier and efficient. The way the chef chops up your steak right in front of your eyes is mesmerizing and every time I take a bit of my cheesesteak I think of getting seconds it’s so good!!!!!!!! Out of every single food court restaurant at any mall I’ve ever been to, this is hands down the top 3 places I’ve eaten at. And it’s not 3 or 2. Just the best.
• CA

  Candice A

  Oct 24, 2025
  5.0
  The staff here were so nice and sweet! It was a lady and a gentleman working I didn’t catch or notice their names but they were so sweet! And dinner was delicious! 🤤. Good job guys keep up the good work! I even went back to tell them how delicious it was!
• 5S

  5speed sierra

  Oct 9, 2025
  1.0
  I used to love eating here but dont know what happened to cause this place to go downhill. I made an order a few weeks ago, drove all the way from port colborne to get it. Asked for no peppers no tomato as I am allergic, got all the way home just to find it was loaded with extra peppers and tomatoes. I called and talked to someone claiming to be a manager saying they were going to take down my info and the owners would call me to make things right. To no surprise I never heard back... tried calling again and was told they were busy and someone would get back to me. If youre going to order here triple check your order before you leave.

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