Business Details
About
Restaurant
Swiss Chalet in St. Catharines, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,013 reviews
5 stars
513
4 stars
268
3 stars
112
2 stars
51
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service, particularly highlighting specific servers like Mark and Julia.
Food Consistency
While many enjoyed the food, there were several complaints about inconsistent quality, particularly regarding portion sizes and freshness.
Cleanliness Issues
Multiple reviews pointed out significant cleanliness problems, especially in the bathrooms, which detracted from the overall dining experience.
Customer Experience
Several customers reported positive experiences with management addressing complaints, but there were also instances of poor service and unresolved issues.
Value for Money
Customers generally felt that the meals offered good value, though some noted that portion sizes have decreased over time.
- MRmac Ram1 day ago5.0Couldn’t have asked for a better dinner I will definitely be back to try more Festive drinks. My server Lori was amazing tonight. Thank You Swiss Chalet for making me want to come over from the USA everyday for your food. 10/10 love it here will be back!
- TLTerri-Lynn LundyNov 15, 20251.0We did take-out. We had 2 festive meals and 1 chicken and rib combo. Everything was cold. The fries looked 3 days old and tasted 3 days old. The baked potato looked like it had been there for a week. This is the last time I order from Swiss Chalet. Our last 3 meals from here were the same.
- DFDanielle FloydNov 12, 20255.0Brooklyn was our server today and she was amazing. She took our order quickly and brought everything In a timely matter. Everything was perfect. She anticipated our every need. I would highly recommend this Swiss Chalet for the food but especially for Brooklyn's incredible service.
- AZAlex ZenetosNov 11, 20255.0Mark was excellent - he was very friendly and went above and beyond. I haven't received service like Mark's in a very long time and it was very refreshing. Thanks for making our experience a memorable one, Mark!
- CMCharlie MorrisNov 8, 20255.0We had a delicious meal at the Geneva st location all the staff are wonderful our server Dale is excellent she is quick and personable she really makes you feel at home
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 285 Geneva St, St. Catharines offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet St. Catharines - Geneva St's <a href="https://www.swisschalet.com/en/menus/delivery/store-1133/on/st-catharines/285-geneva-st.html">delivery menu here</a>.
Does Swiss Chalet St. Catharines - Geneva St offer takeout?
Yes, Swiss Chalet® St. Catharines - Geneva St offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet St. Catharines - Geneva St's <a href="https://www.swisschalet.com/en/menus/takeout/store-1133/on/st-catharines/285-geneva-st.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet St. Catharines - Geneva St?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet St. Catharines - Geneva St offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet St. Catharines - Geneva St?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete St. Catharines - Geneva St <a href="https://www.swisschalet.com/en/menus/dining-room/store-1133/on/st-catharines/285-geneva-st.html">dining room menu here</a>.
Is Swiss Chalet at 285 Geneva St in St. Catharines currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet St. Catharines - Geneva St location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® St. Catharines - Geneva St Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 285 Geneva St in St. Catharines is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 285 Geneva St, St. Catharines offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the operating hours of Swiss Chalet at 285 Geneva St, St. Catharines?
Swiss Chalet is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet at 285 Geneva St offer delivery and takeout services?
Yes, Swiss Chalet offers both delivery and takeout. You can place your order online via their website or mobile app.
Can I order ahead online or via a mobile app at Swiss Chalet St. Catharines?
Yes, you can order ahead online through their website or their mobile app, with options including curbside pickup, in-restaurant pickup, and delivery.
Are there any special deals or promotions available at Swiss Chalet St. Catharines?
Swiss Chalet offers various deals including limited-time promotions, always-on offers, and family meal deals. Check their Specials & Deals page for current offers.
Does the Swiss Chalet location at 285 Geneva St serve vegetarian or gluten-friendly options?
Yes, vegetarian and gluten-friendly options are available. Please consult their Nutrition & Allergy Guide for detailed information and allergen warnings.
Is Swiss Chalet St. Catharines Canadian owned?
Yes, Swiss Chalet has been proudly Canadian since 1954, and the St. Catharines location is owned and operated by local Canadian franchisees.
Does Swiss Chalet at 285 Geneva St provide a Braille menu?
Yes, all Swiss Chalet locations with dining rooms, including this one, provide a Braille menu for visually impaired guests.
What nearby places can I visit before or after dining at Swiss Chalet at 285 Geneva St?
Nearby you can visit Fairview Mall for shopping, Cineplex Odeon Corp for movies, or browse books and music at Chapters - St. Catharines.
Are there convenient banking options near Swiss Chalet on Geneva St?
Yes, there are multiple bank branches nearby including CIBC - Financial Advisor: Ashley Williams, CIBC Branch with ATM, Desjardins, and a Centre de services Desjardins location.
What other dining options are close to Swiss Chalet at 285 Geneva St?
Nearby dining options include K ROLLS St. Catharines (Indian cuisine), Pita Pit (sandwich shop), Dairy Queen (fast food and ice cream), and Harvey's (burger restaurant).