Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local St. Catharines Subway® Restaurant at 387 Scott St. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous customers reported poor service, including rude staff, mistakes with orders, and lack of responsiveness to complaints.
Food Quality
Several reviews highlighted issues with food quality, such as stale bread, missing ingredients, and unsatisfactory preparation.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary significantly.
Cleanliness
A few reviews noted that the location was clean and well-maintained, contributing positively to the dining experience.
ME
Meaghan Enicar
Feb 6, 2026
1.0
Used Uber Eats to order from the Subway location and it is just appalling. They literally bagged up chips and food that are visibly open. The bag of chips is missing the corner like it was cut with scissors and they thought that it was right to put that into our order instead of giving us a safely sealed bag. It's not even the right kind of chips. And then the sub was missing key ingredients we paid extra for. But considering how they gave us an open bag of chips I'm not really sure if I trust eating the sub.
WR
Wyatt Richardson
Jan 16, 2026
1.0
I ordered two meatball subs on white bread with white cheese salt pepper and Parmesan
The girl asked me twice if it was toasted and I told her no twice
Return back to work with my order for myself and a co-worker it was an Italian herb & cheese meatball sub x2 with no white cheese thank God it wasn't toasted or I would have been a little more upset but this is ridiculous when I called to let the worker know that they made a mistake she sounded confused I asked to speak to a manager she said oh I am the manager and then she said oh yeah I made that....
My initial complaint was that there was no cheese on it she started to argue with me that she asked me for cheese and I said yes to white cheese no to toasted two times and then Michael worker mentions and it's on Italian herb and cheese
I came in at approximately 11:22 on January 16th
Not even an apology I had to say typically you say I'm sorry and offer the customer an additional sandwich and or if they're able to come back that you can remake it and she didn't even offer this after I suggested or requested....
I then said can I have the owner call me back and then she said I'll call you back and hungupp
Disgusting service not to mention there are other workers in the back I can hear chatting when I used to the washroom I could hear them through the walls we definitely need to focus customer service is everything especially when we're paying $22 for two sandwiches with meatballs and sauce absolutely ridiculous
SI
Sean Innamorati
Jan 1, 2026
4.0
Good Pizza sub foot long with the works and hot sauce. Plus a good Pepsi to drink. 4 out of 4 from me.
MM
Mariah Milberry
Dec 28, 2025
1.0
I placed an order for delivery and got a stale bun, it was like cardboard and had to literally rip it w my teeth. I wanted to change my meats, noticed there was no button to do so, asked in the comment box and no one changed it for me. It was literally bologna to reg ham meaning no extra charges or anything. When I went to call them MULTIPLE TIMES, no one even picked up and they don’t have a voicemail box.
JW
james wall
Dec 20, 2025
2.0
Ready on time and friendly service, but bun was totally stale.
What are the operating hours of Subway at 387 Scott St., St. Catharines?
Subway is open Monday to Thursday from 7:00 AM to 11:00 PM, Friday and Saturday from 7:00 AM to midnight, and Sunday from 9:00 AM to 10:00 PM.
Does the Subway at Scott Street Plaza offer pickup and delivery services?
Yes, they offer both in-store pickup and curbside pickup services.
What payment methods are accepted at this Subway location?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Can I dine in at Subway located at 387 Scott St.?
Yes, this Subway restaurant offers dine-in seating for customers.
Does this Subway offer catering services?
Yes, catering services are available at this Subway location.
What meals are served at the Subway on Scott Street Plaza?
They serve breakfast, lunch, and dinner meals.
Where exactly is the Subway located in St. Catharines?
It's located at 387 Scott St., Unit No. B2, inside Scott Street Plaza, St. Catharines, ON, postal code L2M 3W2, Canada.
Are there other Subway locations near Scott Street Plaza?
Yes, there are multiple other Subway locations nearby for your convenience.
What other restaurants are near Subway at Scott Street Plaza?
Nearby restaurants include several Papa John’s Pizza outlets and multiple Starbucks coffee shops, ideal for grabbing a coffee or pizza before or after your Subway visit.
What other amenities are available near Subway on Scott Street?
Nearby amenities include FirstOntario Credit Union for banking, Magicuts and SmartStyle hair salons, MedCare Clinics for medical services, and Shoppers Drug Mart for pharmacy and convenience needs.
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