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Subway

3.2
(198 reviews)

Business Details

5631 Steeles Ave. E, Scarborough, ON
M1V 5P6, Canada
(416) 913-3193
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Scarborough Subway® Restaurant at 5631 Steeles Ave. E brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5631 Steeles Ave. E, Scarborough, ON
M1V 5P6, Canada

Hours

Reviews

3.2
198 reviews
5 stars
85
4 stars
26
3 stars
8
2 stars
11
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with specific employees being described as rude, dismissive, and unprofessional.

Staff Friendliness

Some customers praised specific staff members for their friendliness and helpfulness, contrasting with negative experiences reported by others.

Cleanliness

Several customers noted that the store was clean and well-maintained, contributing positively to their overall experience.

Coupon Issues

Many reviews expressed frustration over the location's refusal to accept valid coupons and promotional offers, leading to dissatisfaction among customers.

Food Quality

While some customers enjoyed the freshness and quality of the food, others reported issues with food preparation and ingredient availability.
  • SB
    Suveshna Bernard
    1 day ago
    5.0
    great timing and service
  • ZW
    zijun Wu
    1 day ago
    5.0
    The service is great
  • KK
    KPSR
    1 day ago
    5.0
    Darshana was amazing, courteous and very kind would come back
  • QA
    Q Ali
    Jan 21, 2026
    5.0
    Great for breakfast. Staff is always friendly.
  • JK
    Jasmin K
    Jan 3, 2026
    1.0
    If I could give this place zero stars, I would. I walked into this Subway 10 minutes before closing. The open sign was on, doors unlocked, lights on, and the store was clearly still open. I greeted the employee, who came out from the back, and asked to order three footlongs. His immediate response was, “We’re closed.” I asked what time they close, and he said 8:00 PM. I pointed out that it was not yet 8:00 and that there was plenty of bread available. He then admitted he had everything, yet still tried to refuse service. He put on gloves, then suddenly demanded that I pay first, claiming he couldn’t take payment later. That is not how Subway operates, and I explained that customers order first and then pay especially if adding items. He refused and repeatedly said he needed to close, even though the store was still open. It was very obvious this employee simply did not want to do his job and was attempting to shut down early. The entire store had already been cleaned, which tells me employees are closing well before the posted time and refusing customers who arrive during operating hours. He also claimed the location does not accept any coupons or offers, which sounded like yet another excuse to avoid serving me. Because of his rude, dismissive attitude and refusal to provide service, I left the store without any food, despite arriving during business hours and being ready to place a full order. This is unacceptable customer service, poor training, and a clear failure in management. Employees are required to serve customers until the official closing time, not decide on their own when they’re done working. I will be contacting upper management and corporate regarding this location, as the lack of accountability and professionalism is completely unacceptable.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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