Customers frequently reported long wait times, poor service, and mistakes with orders, particularly during late hours.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, with some customers feeling ignored or disrespected.
Cleanliness
The restaurant was often described as dirty and unsanitary, with complaints about the state of the dining area and food preparation surfaces.
Food Quality
Several customers noted issues with food quality, including cold or burnt items and incorrect orders.
JI
Jahnavi Isukapalli
Jan 4, 2026
5.0
I often use the drive-thru at this McDonald’s for coffee and a fudge sundae, and my experience has been consistently great. The staff are quick, friendly, and most importantly, they get my order right every single time. Service is efficient, the drive-thru moves smoothly, and my coffee and sundae are always made just the way I expect. It’s a reliable stop when I need a quick treat or caffeine boost. Definitely a dependable location.
HA
Hasan Akil
Dec 26, 2025
1.0
I visited the drive-thru at around 1:38 AM and the service was extremely disappointing. The employee taking my order sounded rushed and impatient, cutting me off and pushing me to finish even though I clearly stated I wasn’t done yet. On top of that, I ordered a Coca-Cola and received a different drink, there were no straws in the bag, and the fries were cold and clearly not fresh. This experience was really upsetting, especially because my pregnant wife was craving a Filet sandwich and we were both really looking forward to this meal. Unfortunately, it turned into a very negative experience. I hope management addresses this, because this level of service is unacceptable.
NS
Nandini Sonani
Dec 24, 2025
1.0
store was full with homeless people and smelling so disgusting , and shocking thing was night staff yelling on each other in front of customers because they where doing something in back and we where in waiting for someone took order . Like if you people dont want to take order then why you working there . Management should focus on staff and environment
BW
Brenda W
Dec 24, 2025
5.0
I had the best service ever today - the young tall dark haired guy who i have never seen before was so professional and nice to everyone - a real credit - in one word AWESOME
CT
Charles Tan
Dec 17, 2025
2.0
This Vic Park/Ellesmere location order staff doesn't care about someone enjoying their tea or coffee ... saying they stirred it despite not doing so ( despite specific request to do so) ... Not all but the majority of jaded older ladies. The younger staff tends to be much more accomodating. With prices rising and food portions getting smaller ... it may be prudent to improve services and bring value back.
What are McDonald's operating hours at 85 Ellesmere Road, Scarborough?
McDonald's is open 24 hours a day, every day of the week at this location.
Is McDonald's at Parkway Ma available for delivery and pickup?
Yes, McDonald's offers both in-store pickup and delivery services 24/7 at this location.
Can I use the drive-through service at McDonald's 85 Ellesmere Road?
Yes, the McDonald's drive-through at this address operates 24 hours a day, seven days a week.
What payment methods are accepted at McDonald's in Scarborough?
McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa.
Does McDonald's on Ellesmere Road serve breakfast, lunch, and dinner?
Yes, the restaurant serves breakfast, lunch, and dinner meals.
Is there a children's menu available at this McDonald's location?
Yes, McDonald's welcomes children and offers a children's menu.
Are there any nearby attractions or places customers can visit before or after dining at McDonald's?
Customers can visit Parkway Mall, Marble Slab Creamery Parkway Mall, or Kart Town Indoor Playground located near McDonald's for shopping, dessert, or family entertainment.
How can nearby educational centers like UCMAS and Scholars of Toronto East be useful when visiting McDonald's at 85 Ellesmere Road?
If you have children attending UCMAS or Scholars of Toronto East tutoring centers nearby, McDonald's can be a convenient spot for meals before or after their sessions.
Are there mobile phone stores near McDonald's on Ellesmere Road that customers might want to visit?
Yes, several mobile phone stores including 5 Star Wireless, Fido, Freedom Mobile, and Wireless DNA - Fido Exclusive Dealer are nearby, offering convenience for shopping or service while visiting McDonald's.
Where can customers find McDonald's app downloads to enhance their ordering experience?
Customers can download the My McD’s App via the Apple App Store and Google Play Store using the provided links to order easily and access promotions.