Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both dining and food preparation areas.
Food Quality
Many reviews indicated issues with food quality, including overcooked items, incorrect orders, and cold servings.
Staff Attitude
Several customers noted unprofessional behavior from staff, including lack of communication and dismissive attitudes towards customer concerns.
Drive-Thru Experience
Customers consistently mentioned problems with the drive-thru, including being asked to park for orders that were not ready.
MB
Mike B
1 day ago
2.0
McDonald’s is based on efficiency, however this location has lost its way. I ordered a simple McDouble combo at the drive through.
My order was taken and I paid easily, this is where the wheels fell off. They told me to park “somewhere “ and they would bring the food.
I waited over 15 minutes and finally went inside to investigate. The inside was sheer chaos. I had to nudge my way to the front to ask for my order. After a few attempts I managed to finally get my meal.
McDonald’s fix this or don’t take people’s money if you can’t service them properly.
DO
Dalia Al oufan
5 days ago
1.0
The drive-thru was empty, with only one car waiting, yet we still waited over 30 minutes for a hamburger. This isn’t the first time
RH
rody he
Nov 17, 2025
1.0
Absolutely horrible. Our order was completely forgotten by the staff. We were told to wait outside, but it took 10 minutes before I had to go inside and when I asked, they found it there already made. If I, the customer was told to do something and you can’t even serve that… just horrible.
AA
Allester A
Nov 8, 2025
1.0
Ordered an item that qualifies for monopoly pieces, didn't get it even though the kiosk shows 10 piece nuggets includes it. The event ends on November 10 and its only the 8th today. I asked staff why my nuggets don't have monopoly, he says they no longer do monopoly, event is over. I look around and see others have it (albeit other items not nuggets). How am I going to get my Corvette now???
DH
David Hunt
Nov 2, 2025
1.0
Absolute disaster as no cashiers available with lineups out the door as well as orders not filled properly especially the fries but, also, McChicken sandwich instead of a grilled chicken, cold servings instead of hot, long wait times as just a few of six complaints heard before finally leaving with my large fries box
not filled to the top?
Thanks Shebam and Veronica for nothing and where is Jamal and Niki when we really need competent staff running things smoothly!
How come Sheppard and Warden outlet is managed so well but certainly not here!!
Avoid Parkway Mall location at all costs!!!
What are McDonald's operating hours at 85 Ellesmere Road, Scarborough?
McDonald's is open 24 hours a day, every day of the week at this location.
Is McDonald's at Parkway Ma available for delivery and pickup?
Yes, McDonald's offers both in-store pickup and delivery services 24/7 at this location.
Can I use the drive-through service at McDonald's 85 Ellesmere Road?
Yes, the McDonald's drive-through at this address operates 24 hours a day, seven days a week.
What payment methods are accepted at McDonald's in Scarborough?
McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa.
Does McDonald's on Ellesmere Road serve breakfast, lunch, and dinner?
Yes, the restaurant serves breakfast, lunch, and dinner meals.
Is there a children's menu available at this McDonald's location?
Yes, McDonald's welcomes children and offers a children's menu.
Are there any nearby attractions or places customers can visit before or after dining at McDonald's?
Customers can visit Parkway Mall, Marble Slab Creamery Parkway Mall, or Kart Town Indoor Playground located near McDonald's for shopping, dessert, or family entertainment.
How can nearby educational centers like UCMAS and Scholars of Toronto East be useful when visiting McDonald's at 85 Ellesmere Road?
If you have children attending UCMAS or Scholars of Toronto East tutoring centers nearby, McDonald's can be a convenient spot for meals before or after their sessions.
Are there mobile phone stores near McDonald's on Ellesmere Road that customers might want to visit?
Yes, several mobile phone stores including 5 Star Wireless, Fido, Freedom Mobile, and Wireless DNA - Fido Exclusive Dealer are nearby, offering convenience for shopping or service while visiting McDonald's.
Where can customers find McDonald's app downloads to enhance their ordering experience?
Customers can download the My McD’s App via the Apple App Store and Google Play Store using the provided links to order easily and access promotions.