McDonald's

Reviews

• CL

  Coco Li

  Mar 8, 2026
  1.0
  Today I found a folded plastic piece inside a wrap at this location, Scarborough town center food court. I immediately reported it to the staff and the manager. The manager dismissed the concern right away and insisted it was a fingernail before even checking it carefully. After I looked more closely, it was clearly a piece of plastic. When I asked if there was a proper way to file a complaint, the manager told me to “just write a Google review” and said I could “write whatever I want.” I also asked for a copy of my receipt. The manager picked a random receipt from a trash bin and handed it to me. I told her it was not mine. She then said my receipt could not be found. When she briefly checked the system, she claimed the order number only showed “one fries,” which clearly did not match my order. Finding foreign material in food is already a food safety concern. The dismissive response and lack of proper complaint handling made the experience even more disappointing. I hope this location reviews both food safety procedures and customer complaint handling.
• KK

  Kate K

  Mar 4, 2026
  1.0
  Slow unhappy staff
• VT

  Vaibhav Trehan

  Feb 2, 2026
  1.0
  McDonald's is a joke
• SS

  Shamar360O0

  Jan 23, 2026
  1.0
  Gave me water instead of sprite???
• DH

  Dean Hay

  Dec 12, 2025
  5.0
  The staff is always super friendly, which is much appreciated. The atmosphere is the nearby food court, so that's not really part of McDonald's:)

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