Feedback on customer service is mixed; while some staff members are praised for their friendliness and helpfulness, others are reported to be rude and unprofessional.
Food Quality
Several reviews mention issues with food quality, including cold items, incorrect orders, and hygiene concerns, while others appreciate the taste and freshness of certain menu items.
Cleanliness
The cleanliness of the restaurant is inconsistent, with some customers noting dirty tables and unsanitary conditions, while others found it clean and organized.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food, leading to dissatisfaction.
JB
jec btst
Dec 18, 2025
5.0
I just want to say that I find the manager/supervisor at this location, I believe her name is Lily or Lillian, to be very friendly and approachable. She seems to have a warm and welcoming presence. I think she is Vietnamese or Southeast Asian, and I really appreciate her positive attitude towards customers. Her kindness and professionalism make visiting this location a pleasant experience. I hope she gets to read this!
AA
Abinan
Nov 28, 2025
1.0
whenever i order online these guys always give me the wrong order
JA
Jeffin John Abraham
Nov 6, 2025
1.0
Food is cold and there were flyes flying around disgusting place
RM
Rina May
Oct 27, 2025
5.0
I had such a great experience at this McDonald’s! One of the staff, I think her name is Angel, was super nice and welcoming. She greeted everyone with a beautiful smile and made the atmosphere so positive. It’s not every day you meet someone who genuinely enjoys helping customers. Her kindness and energy really made my visit better
There was a small spill at the front that didn’t get cleaned up right away because the staff were really busy, but overall, their service and friendliness made up for it.
JC
Jackson Chen
Oct 25, 2025
1.0
I ordered a drink here before, and when I asked the front desk staff, he smiled and told me it was okay, then kindly refilled my cup. But today, an Indian staff member was very unfriendly and told me that refills have never been allowed here. Hiring someone like that will definitely make this store lose many customers.
What are the regular opening hours for McDonald's at 5995 Steeles Avenue East, Scarborough?
McDonald's is open daily from 7:00 AM to 11:00 PM.
Does this McDonald's location have a drive-through service?
No, the drive-through is closed every day of the week at this location.
Can I order food for delivery or in-store pickup at this McDonald's?
Yes, this McDonald's offers both in-store pickup and delivery services.
What meals are served at this McDonald's?
They serve lunch and dinner.
What payment options are accepted at this McDonald's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's welcome families and children?
Yes, they welcome families and have a children's menu available.
Is it possible to get coffee and dessert at this McDonald's?
Yes, this location serves coffee and dessert.
What is the attire recommended when visiting this McDonald's?
Casual attire is suitable when visiting this McDonald's.
What nearby spots can I visit before or after dining at McDonald's?
You can visit Tim Hortons for coffee, SmartStyle Hair Salon for beauty services, or Walmart Canada for shopping, all located nearby.
Is there public transit or transportation services near this McDonald's to help me get there?
Yes, the Markham RD at Steeles Ave East South Side transportation hub and Royal Charter Services Inc. offer transit and taxi services nearby to assist your visit.
Are there any health or medical centers near McDonald's in case of emergencies or for convenience?
Yes, WELL Health Medical Centres - Scarborough Northeast, Jack Nathan Health Medical Centre - Scarborough, and Markham Steeles Dental Centre are medical facilities close to this McDonald's.