McDonald's

3.8
1566 reviews
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Business Details

3850 Sheppard Avenue East, Scarborough, ON
M1T 3L4, Canada
(416) 754-4337
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
3850 Sheppard Avenue East, Scarborough, ON
M1T 3L4, Canada

Hours

Reviews

3.8
1,566 reviews
5 stars
604
4 stars
424
3 stars
297
2 stars
74
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, leading to customer dissatisfaction.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and overflowing garbage bins, impacting their overall experience.

Management Issues

Feedback indicated problems with management, including ineffective oversight and lack of support for staff, contributing to service delays and customer frustration.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
  • AC
    Andy Chow
    4 days ago
    4.0
    Quick bite for breakfast. Use coupons and collect points on the app.
  • DM
    D M
    Nov 1, 2025
    1.0
    Did a mobile order and noticed mine wasn’t on the screen. Tried to ask about it but kept being told to wait over to the side. Waited a bit and watched a few orders go and someone reach behind the counter and steal cups. Asked about my order again and it was behind the counter the whole time. So I left, when I noticed something was missing I tried to go back and ask about it but was ignored. Would avoid this location
  • AP
    Amirtham Parasurama
    Oct 12, 2025
    1.0
    I used to visit this outlet often. Today afternoon, I went to this place and ordered 2 cups of coffee. There were not many people near the cashier and it was not very busy. The staff were talking and playing among themselves. They were also not courteous towards me. They didn't wish or greet me. It was very poor customer service. I expect better service and professional behavior from the staff in the future.
  • AP
    Arun Peter
    Oct 1, 2025
    1.0
    I ordered a Mc Jr. Chicken combo with extreme hot black coffee. I requested for a cup holder as I saw other customers receiving one when they ordered two beverages. I didn't get one despite they seeing me carrying one bag with pillow and the food bag. On the way to the exit, the scorching hot coffee spilled over my hands and had to find a doctor soon because of the blistering later on. I don't know if it's a communication problem that I should have explained I am careless with handfull of items even when it cautions hot. Thank you for your service.
  • PP
    Prince
    Sep 18, 2025
    1.0
    Nasty employees And very poor service they wasted my time for 30 minutes just for a ice coffee 👎👎👎👎
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3850 Sheppard Avenue East, Agincourt?

McDonald's is open daily from 7:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service?

No, drive-through service is not available at this location.