KFC

3.2
599 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
3351 Lawrence Avenue East, Scarborough, ON
M1H 1A8, Canada

Hours

Reviews

3.2
599 reviews
5 stars
187
4 stars
126
3 stars
75
2 stars
27
1 star
184

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times, indicating a lack of attention to detail.

Food Quality

Several reviews mentioned that the food quality has declined, with complaints about greasy, poorly cooked chicken and stale fries.

Cleanliness

Customers noted unsanitary conditions in the dining area and bathrooms, contributing to an overall negative experience.

Staffing Issues

Multiple reviews pointed out that the location is understaffed, leading to slow service and overwhelmed employees.
  • AR
    A Rowana
    3 days ago
    3.0
    Not the greatest KFC around but not the worse either, thebwait times can be crazy if you order at the counter, seems like you are left behind while they take care of Uber and skip orders, if you order online for pick up, its hit or miss, sometimes its ready and other you wait 15 plus min, even though you get a couple conformation. That being said I have not had a bad experiences with the staff as they are always nice and polite. Can't blame them for being busy. As for the food, its KFC you enjoy while eating it and pay for it later 😂😂
  • AR
    Athul Rajesh
    Dec 31, 2025
    1.0
    Very poor customer service, even for 4 pice chicken it took more than 40 minutes .
  • FY
    fatema yawazy
    Nov 21, 2025
    3.0
    Ordered Big Crunch box, was enjoying my fries, saw something shiny in the packet. Thought it was a Christmas surprise but nope. Just thankful it wasn’t a cockroach or I’d be gone.
  • HK
    Huma Khan
    Nov 18, 2025
    1.0
    Worst service the lady in the.front is very slow and she is not taking customer she is talking with other staff v bad customer service
  • RR
    RealBabytVlogs
    Nov 3, 2025
    1.0
    I got here at 445 pm . Its now 530pm. Im waiting on small fries and a original chicken sandwich. They served 2 people with bigger orders that ordered AFTER ME whilestill having me wait ... they gave someone who cwme after thoae people the originak chicken sandwich they had for me... they all seem very confused. Worst experiencejve had ANYWHEREEEA. There is a 10 people that came after me snd they are still waiting.... never coming here again ..... 45 mins at a FAST FOOD place for a sandwich while watching them forget your order yime and time again is ridiculous

Frequently Asked Questions About KFC

What is KFC's address and contact number in Scarborough?

KFC is located at 3351 Lawrence Avenue East, Scarborough, ON, M1H 1A8. You can reach them by phone at +1 416-431-0990.

What are KFC's opening hours?

KFC in Scarborough is open every day from 10:30 AM to 11:00 PM.