Business Details
About
Fast Food RestaurantRestaurantChicken Restaurant
Location
Hours
Reviews
3.2
399 reviews
5 stars
157
4 stars
54
3 stars
31
2 stars
24
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about stale or poorly prepared items.
Service Speed
Customers frequently noted slow service and long wait times, contributing to dissatisfaction.
Positive Experiences
Despite negative feedback, some customers praised specific staff members for their friendly and attentive service.
Overall Experience
The overall sentiment is mixed, with a significant number of customers expressing disappointment while others enjoyed their meals.
- AMAliesha Morrow1 day ago2.0I ordered for delivery and when time passed, my spouse called the store and they said I know who you are and your order is on the way. Didn't ask who was calling. When they provided the address it was wrong. Said we are getting upset - well duh. Said call back in a few minutes...will update soon. Customer service at its finest. Don't like your job? Quit!
- WWWill6 days ago1.0Stopped going to this location awhile ago,always terrible food,I miss KFC but the location is a waste of my money.KFC fix this location.
- DJDennis Matias Jr6 days ago1.0Waited 30 minutes for a big crunchy sandwich. If I understand it’s a Tuesday and you understand it’s a Tuesday the you need to staff more people at the location. You have your staff running around when the building is full, your delivery is still taking orders and you are significantly understaffed. Shows how much the owner doesn’t know to plan ahead for busy days. Service wasn’t even bad just backed up. Shame.
- PBP BNov 11, 20251.0KFC @ markham & Sheppard is the worst location to attend. The young lady/ clerk at the front counter taking orders is very unorganized. I tried to place my order, and I was told no more orders were being taken. The clerk told customers using the kiosk is not allowed. The clerk at the front desk has several receipts laid on the counter, trying to sort things out. This is a busy time and those staff working are very discombobulated. Poor customer service. Worst yet, the manager at the back is rude and they are not wearing gloves when handling the food. The clerk at the front, needs more assistance. Such a big corporation leaving one staff at the front,!
- BBBritt BrittNov 11, 20251.0Terrible experience at this KFC. The service was awful. I waited over 20 minutes for my food, and the place was clearly short-staffed. They even stopped serving spicy chicken at 5:00 PM, even though the store still had about five hours before closing. The lady at the counter refused to take any new orders because they were behind on existing ones, turning customers away instead of trying to help. Completely unacceptable. This deserves 0 stars, not even one. Very disappointing experience overall. That is the lady!
Frequently Asked Questions About KFC
What are the operating hours of KFC at 5109 Sheppard Avenue East?
KFC at 5109 Sheppard Avenue East is open daily from 10:30 AM to 11:00 PM.
Where is the KFC restaurant located in Scarborough?
KFC is located at 5109 Sheppard Avenue East, Scarborough, ON, M1S 4N8, Canada.
What type of cuisine does KFC at this location offer?
This KFC offers fast food specializing in chicken dishes and also provides halal options.
How can I contact the KFC at 5109 Sheppard Avenue East?
You can contact KFC at this location by phone at +1 416-293-6861.
Does KFC provide meal delivery services?
Yes, KFC offers meal delivery services at this location.
Are there nearby restaurants to KFC where I can try different cuisines?
Yes, nearby restaurants include Sunrise Caribbean Restaurant for Caribbean cuisine, AiSushi Scarborough for Asian cuisine, and Fat Bastard Burrito Co. for Mexican food.
What nearby shops can I visit after dining at KFC?
You can visit nearby shops such as Dollarama for discounts, Markham Corner Gift and Smoke for convenience items and gifts, and Hakim Optical for eyewear needs.
Are there any nearby health and beauty services close to KFC?
Nearby health and beauty services include Sun Nails beauty salon, Vivacité Laser Clinic and Medispa, and Cloré Salon for hair and cosmetic supplies.
Is there a pharmacy close to the KFC on Sheppard Avenue East?
Yes, Markham Corners Pharmacy and Clinic is located nearby, providing pharmacy and medical services.
Where can I find more information online about this KFC location?
You can visit their website at http://kfc.ca for more information and online ordering.