KFC

3.1
933 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
1338 Kennedy Road, Scarborough, ON
M1P 1L5, Canada

Hours

Reviews

3.1
933 reviews
5 stars
280
4 stars
158
3 stars
152
2 stars
74
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for food, often exceeding 30 minutes, even during non-busy hours.

Food Quality

Many reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items, leading to dissatisfaction.

Staff Behavior

Numerous customers experienced rude or dismissive behavior from staff, contributing to a negative dining experience.

Management Issues

There were complaints about poor management, including understaffing and lack of organization, which exacerbated service delays.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions in the restaurant, impacting the overall dining atmosphere.
  • AH
    Ashen hunter
    3 days ago
    1.0
    Ordered spicy chicken sandwich, received a cold festive sandwich that was sitting around so long that the stuffing soaked through everything inside the sandwich. Wet bread and cranberry sauce is very unpleasant when you’re not expecting it, never minding the fact that the order was just wrong.
  • VS
    Virgil Sunga
    4 days ago
    4.0
    I ordered one of the promotional items which included 4 pieces of chicken, fries, popcorn chicken but when I got home, I realized they forgot to include the popcorn chicken in my order.
  • ZH
    Zuguang He
    6 days ago
    1.0
    I placed an order through the KFC app and later realized I had selected the wrong pickup location. Staff from another KFC store told me that I could call this location to cancel the order. However, when I called, a male employee simply said, “Sorry, we can’t,” and then rudely hung up on me. After that, no one picked up my calls anymore. Very disappointing customer service.
  • DW
    david wong
    Nov 10, 2025
    1.0
    I used to come to this location all the time and they were always quick and food was always fresh. Ever since they remodelled and seems like it’s under new management because all the old staffs are gone the quality and service went downhill. Now everytime I go I always have to wait a good 15-30 mins for a quick meal. And the quality is always garbage. Fried chicken always taste like it’s been out since yesterday. When I ask them to make the popcorn chicken fresh they just refry what they had and it becomes over cooked and dry. Never coming here again.
  • AK
    Aria Kim
    Nov 6, 2025
    5.0
    stopped here on a road trip and I’m so glad I did. The staff were super friendly and made sure everything was fresh. My zinger sandwich was crispy and spicy and the bun was soft and warm. The fries were seasoned perfectly and they even threw in extra napkins. This KFC deserves all five stars for both food and service.

Frequently Asked Questions About KFC

What are the operating hours of the KFC at 1338 Kennedy Road?

The KFC at 1338 Kennedy Road in Scarborough is open from 10:00 AM to 11:00 PM every day.

Does this KFC location offer drive-through service and what are its hours?

Yes, this KFC has a drive-through that operates daily from 10:00 AM until 1:00 AM the next day.