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KFC

2.8
(497 reviews)

Business Details

(416) 291-5003
http://kfc.ca

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
3495 Sheppard Avenue East, Scarborough, ON
M1T 3K6, Canada

Hours

Reviews

2.8
497 reviews
5 stars
128
4 stars
86
3 stars
55
2 stars
32
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Slow Service

Many customers reported extremely long wait times for their orders, both for in-store and online pickups.

Food Quality

Several reviews mentioned issues with food quality, including overcooked, stale, or improperly cooked chicken.

Staff Behavior

Specific staff members were frequently mentioned as being rude or unhelpful, negatively impacting the overall customer experience.

Management Issues

Customers expressed concerns about the lack of management presence and oversight, contributing to the poor service and operational inefficiencies.
  • MT
    Mary Turner
    Feb 16, 2026
    1.0
    I ordered a game day meal and got a single meal. I ordered a large matty melt poutine and recieved nothing. Absolutely ridiculous.
  • R9
    Regal 9009
    Feb 8, 2026
    1.0
    My experience at this store was terrible. I ordered online and had them deliver my wings to my house. When I went to pick them up, the store front staff informed me that they didn’t have wings. They could have either declined the order or apologized, but instead, they smiled and told me that they had sold out. This was the worst experience I’ve had at this location, and I definitely won’t be buying from them again. I suspect that the store’s lack of concern for customers is due to some kind of corruption.
  • RC
    Ryan Chen
    Feb 8, 2026
    5.0
    Good food at great prices and a convenient location. The kitchen staff were friendly and welcoming, especially the lady in the kitchen. Great value overall.
  • DT
    Dennis Tulloch
    Feb 6, 2026
    5.0
    Clean and fast service
  • SA
    Syed Ishaq Ali
    Dec 22, 2025
    1.0
    This was one of the worst customer service experiences I’ve had at a KFC. The staff were rude and completely ignored customers waiting at the counter. Employees avoided eye contact and continued talking among themselves instead of acknowledging anyone. When someone finally responded, the attitude was dismissive and unprofessional. No apology, no courtesy, nothing. Customers should not feel like an inconvenience. What’s especially disappointing is that this location is near my home and would have been very convenient. However, after this experience, I will not be coming back. Management needs to seriously address staff behavior and customer service.

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