Dairy Queen Grill & Chill

4.1
842 reviews
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Business Details

2924 Sheppard Ave, Scarborough, ON
M1T 3J4, Canada
(416) 497-7999
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2924 Sheppard Ave, Scarborough, ON
M1T 3J4, Canada

Hours

Reviews

4.1
842 reviews
5 stars
410
4 stars
240
3 stars
112
2 stars
26
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; while some praised friendly and efficient staff, others reported rude and dismissive behavior.

Food Quality

Food quality was inconsistent, with some customers enjoying their treats while others complained about old oil and poor preparation.

Cleanliness

The cleanliness of the store received both praise and criticism, with some noting it was tidy while others mentioned it could be cleaner.

Customer Experience

Many customers expressed disappointment with order accuracy and the handling of complaints, indicating a need for better management of customer service issues.

Nostalgia vs. Upgrades

Customers appreciated the nostalgic feel of the location but noted that it could benefit from updates and renovations.
  • CE
    Certified Pikmin enthusiast
    6 days ago
    3.0
    Wuz good
  • RF
    Rocco Folliero
    Dec 4, 2025
    5.0
    The experience was low-stress and simple.
  • MJ
    May Jiang
    Nov 14, 2025
    1.0
    I got no complaints about the service. Even though the store looks old, but I am fine. What I cannot stand is the store never changed the oil. I was here in the summer, I can easily tell they used very old oil to fry chicken fingers. I thought was a coincidence. I was here again today, again, they used old oil. As soon as we brought the chicken into the car, the strong old oil smell made me want to cough. Old oils doesn't transfer heat effectively because it's chemical structure changed. I think this store fry chicken longer oe it will be raw inside. Hence, their chicken is too dried. I don't know if this store ever change oil or they just combined old oil and new oil to save money. I understand that all cost goes up and they need to save money. But this is a health issue. Dairy Queen, if you see this message, can you please advise?
  • TP
    Tom Pfister
    Nov 11, 2025
    3.0
    It's a dairy queen. They have lots of ice cream.
  • PS
    Paul Stanley
    Nov 10, 2025
    5.0
    I've been going here for 30 years and we love the cakes. Staff are always friendly and willing to help. Keep up the great work
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill on weekdays?

The restaurant is open from 11:15 AM to 11:30 PM Monday through Wednesday and from 11:00 AM to 11:30 PM Thursday and Friday.