Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently complained about cold, undercooked, or poorly prepared food, with many stating it did not meet KFC's usual standards.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and sticky drink stations.
Staffing Issues
Many customers noted that the location appeared understaffed, leading to delays and disorganization.
MP
Marc Petit
2 days ago
1.0
My wife got food poisoning from the chicken that wasn't cooked, fries were cold, soda pop Station filthy, girl who served us had an attitude like someone who didn't like there job, never eat there again!
BK
B k
Feb 8, 2026
1.0
The air conditioner is always off. I've been here several times, both summer and winter. They don't turn it on so people don't sit inside. They deliberately turn it off. I think the air conditioner is working.
KK
karandeepsingh'
Jan 30, 2026
1.0
I don’t want to even give them one star but thats minimum on google reviews. All the staff talk at the back and don’t prepare order, i don’t know what their manager is doing. Terminate all of them no one deserves to work here. Always make mistake .
Only order from here if you can wait 1 hour for your order and thats the fastest they can make your order.
RA
Rick Almeida
Jan 27, 2026
4.0
Ordered via the kiosk, 10 minutes later my order was ready. Ordered a spicy chicken sandwich with a side of macaroni salad. Sandwich was good, warm and ok, but the macaroni salad did not taste as it should, tasted stale. I also felt uneasy eating here. Not sure why, but definitely not a welcoming place to sit and dine. I recommend take out only.
GW
Grace Worrell
Jan 21, 2026
1.0
Restaurant wasn’t clean. I couldn’t find a clean table to sit at and the drink station was sticky.
Food was cold. My fries were cold and I had to ask for them to be replaced. My boyfriend’s fries were also cold and they refused to fix it. The reasoning was that they gave me old fries but they made his fresh. It makes more sense that they used the same batch of fries for one order. I don’t understand the point in arguing when they could have fixed the problem and had us leave happy.
I love KFC but this location was awful.
What are the opening hours of KFC at 389 Great Northern Road in Sault Ste Marie?
KFC is open daily from 10:30 AM to 1:00 AM.
Where is the KFC location in Sault Ste Marie?
It is located at 389 Great Northern Road, Sault Ste Marie, ON, P6B 4Z8, Canada.
How can I contact KFC at this location?
You can call them at +1 705-946-2791.
Does this KFC offer Halal food options?
Yes, this KFC is categorized as a Halal Restaurant.
What types of cuisine does this KFC serve?
KFC serves fast food specializing in chicken meals.
Is there a website where I can find more information about this KFC?
Yes, you can visit http://kfc.ca for more details.
Which fast food restaurants are near this KFC location?
Nearby fast food options include Wendy's, Taco Bell Canada, and McDonald's Canada.
Are there coffee shops close to the KFC on Great Northern Road?
Yes, Tim Hortons is nearby, perfect for coffee or tea before or after your meal at KFC.
What nearby places can I visit after dining at KFC?
You can visit The Water Tower Inn, BEST WESTERN Premier Collection for accommodation or check out Water Tower Pub for a drink.
Are there any automotive or service-related businesses near KFC?
Yes, nearby are U-Haul Neighborhood Dealer for truck rentals, Just Lubes for automotive repair, Jiffy Lube, and Shell Recharge gas station with convenience store and car wash.
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