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Brand Certified

KFC

2.7
(403 reviews)

Business Details

(705) 946-2791
http://kfc.ca

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
389 Great Northern Road, Sault Ste Marie, ON
P6B 4Z8, Canada

Hours

Reviews

2.7
403 reviews
5 stars
98
4 stars
51
3 stars
49
2 stars
31
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold, undercooked, or poorly prepared food, with many stating it did not meet KFC's usual standards.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and sticky drink stations.

Staffing Issues

Many customers noted that the location appeared understaffed, leading to delays and disorganization.
  • MP
    Marc Petit
    2 days ago
    1.0
    My wife got food poisoning from the chicken that wasn't cooked, fries were cold, soda pop Station filthy, girl who served us had an attitude like someone who didn't like there job, never eat there again!
  • BK
    B k
    Feb 8, 2026
    1.0
    The air conditioner is always off. I've been here several times, both summer and winter. They don't turn it on so people don't sit inside. They deliberately turn it off. I think the air conditioner is working.
  • KK
    karandeepsingh'
    Jan 30, 2026
    1.0
    I don’t want to even give them one star but thats minimum on google reviews. All the staff talk at the back and don’t prepare order, i don’t know what their manager is doing. Terminate all of them no one deserves to work here. Always make mistake . Only order from here if you can wait 1 hour for your order and thats the fastest they can make your order.
  • RA
    Rick Almeida
    Jan 27, 2026
    4.0
    Ordered via the kiosk, 10 minutes later my order was ready. Ordered a spicy chicken sandwich with a side of macaroni salad. Sandwich was good, warm and ok, but the macaroni salad did not taste as it should, tasted stale. I also felt uneasy eating here. Not sure why, but definitely not a welcoming place to sit and dine. I recommend take out only.
  • GW
    Grace Worrell
    Jan 21, 2026
    1.0
    Restaurant wasn’t clean. I couldn’t find a clean table to sit at and the drink station was sticky. Food was cold. My fries were cold and I had to ask for them to be replaced. My boyfriend’s fries were also cold and they refused to fix it. The reasoning was that they gave me old fries but they made his fresh. It makes more sense that they used the same batch of fries for one order. I don’t understand the point in arguing when they could have fixed the problem and had us leave happy. I love KFC but this location was awful.

Frequently Asked Questions About KFC

What are the opening hours of KFC at 389 Great Northern Road in Sault Ste Marie?

KFC is open daily from 10:30 AM to 1:00 AM.

Where is the KFC location in Sault Ste Marie?

It is located at 389 Great Northern Road, Sault Ste Marie, ON, P6B 4Z8, Canada.

Brand Certified Facts from KFC

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Certified March 01, 2026Yext Knowledge Graph
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