Customers reported poor service experiences, including rude staff and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dryness and missing ingredients.
Cleanliness
Some customers noted cleanliness issues in the dining area and bathrooms.
Staff Friendliness
Despite service issues, several reviews praised the friendliness and helpfulness of the staff.
Operational Hours
Customers expressed frustration over inconsistent operating hours and being turned away before closing time.
AD
A Default
Jan 3, 2026
1.0
Poutine was nasty.
..
VA
Vintage Antique
Dec 30, 2025
1.0
I wish you have option to mark this Arby’s location in negative.
I’ve been told by my friends the food here really nice but I have always had bizarre experience with Arby’s located in SSM @GNR.
The staff here is ridiculous they have no idea about customer service. For the first time I went, they were decently staffed there were no cars on drive thru no delivery orders just 4 customer at counter still after 40 mins my turn didn’t come and I left without ordering. Second time, they’ve ask me to wait for some time lady on counter told me they are not accepting orders I’ve requested her to let me know when she can and after waiting for 10 minutes they took order of 2 gentlemen who came after me. I’ll mannered and slowest as hell. Don’t visit this store if you genuinely value your time because staff here don’t give a flying flower about customers.
DB
Denis B
Dec 8, 2025
3.0
In the short time I was there for lunch, the owner berated a delivery guy, gave staff a hard time and talked down to them. She is so disrespectful. Do better lady.
EDIT:
I followed the link to share additional details. Unfortunately, the system was not able to complete my survey as it required the *City name and it was impossible to add to that field.
LR
Lindsay Roy
Nov 27, 2025
5.0
Fast friendly service
LL
Lisa
Nov 15, 2025
1.0
Family of 3 turned away at 9:15pm on a Friday night.
Arby’s used to have good customer service and was a quiet place to eat in ….
Front door was open - sign said open till 11pm.
Started our order, while my son filled up ketchup cups - suddenly told we couldn’t use the lobby as they just cleaned it and it’s closed. 9:15 pm; really! Our money walked out the door… won’t be going back !