KFC

3.1
559 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
823 Colborne Road, Sarnia, ON
N7T 6V9, Canada

Hours

Reviews

3.1
559 reviews
5 stars
157
4 stars
95
3 stars
86
2 stars
68
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service overshadowing the dining experience.

Food Quality

Numerous reviews highlighted inconsistent food quality, with complaints about soggy chicken, cold meals, and overall dissatisfaction with the taste.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and unpleasant odors.

Order Accuracy

Frequent issues with incorrect orders and missing items were reported, leading to frustration among customers.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food quality on certain occasions.
  • SJ
    Shanaye Jamali
    Nov 8, 2025
    5.0
    Always great service and the chicken is okay.
  • RF
    Rob Friedel
    Nov 5, 2025
    1.0
    Ordered the “first bucket is on us deal” through the app… upon realizing they did not include said “free” bucket I called the location (Colborne) and asked if it had been included… they said no it wasn’t included online despite no mention of this anywhere on the app… so I asked to cancel my order… on the support line I was instructed to call which was indeed the Colborne location themselves… they said I had to cancel through the app and they couldn’t refund my money… so I said keep the order thinking getting something for the $25 I wasted was better than getting nothing at all… I was then called by another individual who also had extreme difficulty with the English language, asking if I cancelled my order to which I replied i hadn’t and to send it… did not receive my order and so called again and they claimed to have no knowledge of my order… then I lost my shit and all of a sudden they did have knowledge of my order… I was then contacted by someone else with slightly better English who informed me I would receive my money back in 1-3 days… that was 6 days ago and have not received anything back. Do not order from KFC… literally every other chicken place is better and it is not worth the aggravation or giving money away for absolutely nothing. Thanks for showing me that one of our childhood favourite chicken places is now a pathetic facade for stealing money.
  • HL
    heaven lee
    Oct 19, 2025
    4.0
    Staff is friendly and food is ok but there's a bad smell when you walk in and it could be cleaner
  • BB
    Brooke
    Oct 18, 2025
    1.0
    The MANAGER hung up on my husband when he pointed out not all of their menu items were available online. Had what looked like spit on the food after this convo. I've reported to the health unit and corporate. Disgusting behavior
  • MC
    Mai Cee
    Oct 12, 2025
    1.0
    Wouldn't give me all dark meat. Wanted to pay extra. Cashier and cool discussed for a few minutes and said no. Went on skip and ordered all dark meat no problem from the other store. Ridiculous

Frequently Asked Questions About KFC

What is the address of KFC in Sarnia?

KFC is located at 823 Colborne Road, Sarnia, ON, N7T 6V9, Canada.

What are KFC's opening hours in Sarnia?

KFC is open every day from 10:30 AM to 11:00 PM.