East Side Mario's

Reviews

• AA

  Austin

  1 day ago
  2.0
  Went for lunch food was good but service was almost non existent. There were at least 10 tables and only 1 server to be in sight. Not a great representation of this franchise.
• TM

  Tanya Maw

  4 days ago
  5.0
  Went for lunch today and the service was amazing.. waitress was very knowledgeable and suggested food ideas to fill my husband up 😊 Will definitely return
• JJ

  J J

  5 days ago
  4.0
  Was busy so that affected the service but the food was good. Only complaint was the portion of my pasta was too small for the price.
• IL

  Ivan Laszchuk

  5 days ago
  1.0
  I am absolutely appalled by our experience at East Side Mario’s. My family of eight went for dinner, and my brother ordered the lasagna. After two bites, he said it was disgusting and sent it back. The portion was small, it looked like it was made with ketchup, and it looked nothing like what they advertise or what we’ve had there plenty of times before. When the bill came (which was $340 — not a small amount), the lasagna was still on it. We politely asked the server about it and were told it would not be removed. We then asked to speak to the manager. When he came over, we calmly explained the situation, and he repeatedly called my brother a liar, insisting he had eaten more than half of it. Our entire table told him that was not true — he had two bites and sent it back — yet the manager continued to stand there and call us liars. We then asked to speak to his superior. She came over and initially refused to do anything. After arguing for nearly 20 minutes and being repeatedly insulted, she finally offered to take $5 off, then $10, but still wanted him to pay for his soup. Only after continued back-and-forth did she agree to remove the lasagna entirely. Paying for the lasagna was never the issue. The issue was the complete lack of customer service, the disrespectful communication, and being called liars in front of our entire family. Any other restaurant I’ve ever been to would have apologized and removed a meal that did not meet expectations. Never in my life have I been insulted by management the way we were that night. To make matters worse, most of our table was from out of town. We are here because our mother is dying in the hospital, and this was supposed to be a family dinner during an already incredibly difficult time. Instead, it was made worse by poor food, small portions, and unbelievably disrespectful service. I will never step foot in an East Side Mario’s again. They need new management or serious customer service training. This entire situation could have been handled with a simple apology and by comping a meal that clearly missed the mark. Instead, they chose to argue, insult customers, and ruin an already emotional evening. Take your money elsewhere. I really hope after bring this to corporate they do something about their staffing.
• SV

  Scott V

  Feb 19, 2026
  5.0
  Last week, my family and I had to make an impromptu drive to Sarnia from about an hour and a half away. When we were deciding on somewhere to stop for dinner with our 6 and 3 year olds we chose East Side Mario’s on London Road. Upon entering we were pleasantly surprised to realize that kids eat free on Tuesday’s! We were seated in a timely fashion and shortly thereafter our server Kayla visited our table, started providing her excellent service and the rest of the experience was very enjoyable! Despite being packed with families of young children and being VERY busy, the friendliness of the staff and efficiency of Kayla’s service was unwavered. The manager, Melissa checked in on our table and said hi at one point during our meal. Everything about our experience seemed to be next level when comparing to other recent experiences at different East Side Mario’s restaurants. Thanks to Kayla, Melissa and the rest of the staff for restoring some faith in East Side Mario’s, would definitely eat here again!!

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