Subway

3.9
410 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Richmond Hill Subway® Restaurant at 270 West Beaver Creek brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
270 West Beaver Creek, Richmond Hill, ON
L4B 3Y9, Canada

Hours

Reviews

3.9
410 reviews
5 stars
250
4 stars
42
3 stars
18
2 stars
11
1 star
89

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Multiple reviews highlighted consistently rude and unhelpful staff, particularly a middle-aged woman, leading to a negative customer experience.

Food Quality

Customers reported issues with food quality, including poorly prepared sandwiches, incorrect orders, and unsatisfactory portion sizes.

Customer Service

While some customers praised the service as friendly and efficient, many others experienced poor service, including defensive responses from staff when issues were raised.

Cleanliness

Several reviews mentioned cleanliness issues, including unsanitary conditions and poorly maintained facilities.
  • MF
    Michael Finnigan
    3 days ago
    1.0
    AVOID THIS BRANCH (cheap and unhygienic) The rude lady who works here (also the owner) tries to get away with putting as little vegetables as possible to save money. I encourage anyone reading this to check out the other reviews on this specific location. This is not just a one time thing. I tried to make small talk when ordering and she clearly didn't give a damn. Then when I asked for a bit more vegetables she threw a fit and started being extremely toxic and unpleasant. She said "veggies are expensive now, I can't be giving out so many tomatoes and onions". Honestly, what the heck is that? When did Subway Canada become like this? Lastly, lets talk hygiene. She was organizing the store with her plastic gloves on. Then she proceeded to MAKE MY FOOD with those same gloves on. (This only became evident to me when I left the store). This branch doesn't prioritize the customer. Their priority is to skimp out and save money by giving you less than your average Subway store. Subway Headquarters, please address the reviews on this specific branch. The people have spoken.
  • VM
    Vic M
    Dec 26, 2025
    3.0
    Soggy veggies.
  • SM
    Sahil Malik
    Dec 10, 2025
    5.0
    Had a good visit at Subway yesterday. The food well prepared and the service was quick. Shima helped me with my order and she was polite, patient and made everything right. Great experience overall.
  • DC
    Douglas Cameron
    Nov 16, 2025
    1.0
    The middle aged short woman that works here is the rudest person I have ever come across in a fast food/customer service forward establishment. Every other review here is complaining about the same lady, why is she still working there?? This used to be my go-to location and I'd come here every weekday for lunch but I've had enough of that horrible woman and would prefer to starve than have to see her face again. She treats you like you are a burden the second you walk through the door. I'm a paying customer and I'm paying you to make my sandwich. Do your job! She has the worst attitude. She isn't even good at her job! She makes everything wrong, she isn't clean, she's not fast and she's not friendly. I'd look past her unwelcoming behaviour if at least the food was decent but even that she can't get right. I actually recommend you go to this location if you don't mind wasting a few bucks just to interact with this woman because it will boggle your mind how she is still employed.
  • RM
    Rashad Mohmand
    Nov 14, 2025
    1.0
    I tried to exchange chips for cookies instead when I came to pickup my order and was denied. I get that I ordered one thing for pickup but I don’t see it a big deal to just make a quick exchange once I arrived here. Nothing would have been lost on the store’s end for the simple exchange but the woman declined twice saying you got what you ordered you can’t change it lol. Poor customer service

Frequently Asked Questions About Subway

Where is this Subway restaurant located?

This Subway is located at 270 West Beaver Creek, Unit #14, Richmond Hill, ON, L4B 3Y9, Canada.

What are the opening hours for this Subway location?

The Subway is open Monday to Friday from 8:00 AM to 10:00 PM, and on Saturday and Sunday from 9:00 AM to 9:00 PM.