Subway

3.9
407 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Richmond Hill Subway® Restaurant at 270 West Beaver Creek brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
270 West Beaver Creek, Richmond Hill, ON
L4B 3Y9, Canada

Hours

Reviews

3.9
407 reviews
5 stars
249
4 stars
41
3 stars
17
2 stars
11
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted rude and unhelpful staff, with several customers feeling judged or dismissed during their interactions.

Food Quality

Customers reported inconsistent food quality, including issues with portion sizes, freshness, and incorrect orders.

Cleanliness

Some reviews mentioned cleanliness issues, including unsanitary conditions and poorly maintained facilities.

Positive Experiences

Despite negative feedback, several customers praised specific staff members for their kindness and excellent service, indicating that experiences can vary significantly.

Operational Issues

There were complaints about the store closing early and not following operational hours, leading to customer frustration.
  • DC
    Douglas Cameron
    Nov 16, 2025
    1.0
    The middle aged short woman that works here is the rudest person I have ever come across in a fast food/customer service forward establishment. Every other review here is complaining about the same lady, why is she still working there?? This used to be my go-to location and I'd come here every weekday for lunch but I've had enough of that horrible woman and would prefer to starve than have to see her face again. She treats you like you are a burden the second you walk through the door. I'm a paying customer and I'm paying you to make my sandwich. Do your job! She has the worst attitude. She isn't even good at her job! She makes everything wrong, she isn't clean, she's not fast and she's not friendly. I'd look past her unwelcoming behaviour if at least the food was decent but even that she can't get right. I actually recommend you go to this location if you don't mind wasting a few bucks just to interact with this woman because it will boggle your mind how she is still employed.
  • RM
    Rashad Mohmand
    Nov 14, 2025
    1.0
    I tried to exchange chips for cookies instead when I came to pickup my order and was denied. I get that I ordered one thing for pickup but I don’t see it a big deal to just make a quick exchange once I arrived here. Nothing would have been lost on the store’s end for the simple exchange but the woman declined twice saying you got what you ordered you can’t change it lol. Poor customer service
  • CJ
    Cormac Joy
    Nov 10, 2025
    4.0
    Subway is a predictable, decent meal on the road. This locations staff were helpful and froendly.
  • VP
    V Patel
    Oct 28, 2025
    1.0
    I’ve been visiting this Subway location for almost a year now and usually have a good experience. However, my recent visit was quite disappointing. There was an older lady working there (wearing glasses, short in height). As soon as I walked in, she asked, “Are you here for an Uber pickup?” — just because I was looking at my phone. I felt uncomfortable and a bit judged, as if my background had something to do with the question. When I asked her if they were the new owners, she immediately assumed I was going to complain and said, “They’re not going to change owners,” even though I hadn’t said anything negative. I was simply asking a normal question. Overall, her attitude felt defensive and unwelcoming. I hope the management pays attention to customer interaction and ensures that everyone is treated with respect, without assumptions.
  • PM
    Peter M
    Oct 11, 2025
    1.0
    Closing early. Store supposed to be open until 9pm. Showed up 8.54pm, closed already.

Frequently Asked Questions About Subway

Where is this Subway restaurant located?

This Subway is located at 270 West Beaver Creek, Unit #14, Richmond Hill, ON, L4B 3Y9, Canada.

What are the opening hours for this Subway location?

The Subway is open Monday to Friday from 8:00 AM to 10:00 PM, and on Saturday and Sunday from 9:00 AM to 9:00 PM.