Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Richmond Hill Subway® Restaurant at 1500 Elgin Mills Road East brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.5
219 reviews
5 stars
100
4 stars
40
3 stars
10
2 stars
11
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for friendliness, while others are criticized for rudeness and poor attitude.
Food Quality
Food quality is inconsistent; while some customers report fresh and well-prepared sandwiches, others complain about incorrect orders and poor ingredient quality.
Staffing Issues
Frequent complaints about understaffing leading to long wait times and poor service during busy hours.
Cleanliness
Concerns raised about cleanliness, particularly in the dining area and restrooms, with reports of unsanitary conditions.
Management
Negative feedback regarding store management and organization, with calls for better training and oversight of staff.
- ASA SNov 15, 20251.0Once again tried to go to subway and the employee is standing at the desk with the door lockes early ignoring people so he can close early. Never seen a business that hates its own customers so much lol.
- ZMZubin MistryOct 22, 20251.0Unprofessional and bad customer service. 10 start negative. Not value meal at all. Bought chicken teriyaki foot laung and have only 1 and half scoops chicken.
- GTGogulan ThirugnanasampanthanSep 27, 20251.0Staff working was great but poor store management. One person had to handle an extremely busy Saturday.
- RLRichard LiuAug 7, 20255.0Best staff I've seen in a subway, they are kind and friendly! Food is like any other subway though. 5/5
- LLLana LJul 27, 20251.0I made an order here by mistake here and they wouldn't let me cancel my order the staff said we already started making the sandwich even though I called them the next second after the order was placed. Instead of caring about not wasting food their priority is to make the sandwich and let it go to waste even though I specifically told her that order will not be picked up.
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway restaurant is located at 1500 Elgin Mills Road East, Unit A104, Richmond Hill, ON, L4E 4K5, Canada, in the Elgin Mills Crossing area.
What are the operating hours of this Subway location?
The restaurant is open from 8:00 AM to 10:30 PM Monday to Friday, 8:30 AM to 10:30 PM on Saturday, and 9:00 AM to 9:30 PM on Sunday.
What types of meals does this Subway serve?
This Subway serves breakfast, lunch, and dinner.
Can I order Subway food online or use a mobile app?
Yes, you can order online or via the app through the provided order URL for quick and easy ordering.
Does this Subway restaurant offer catering services?
Yes, the Subway at this location offers catering services to meet your needs.
What payment options are accepted at this Subway?
This Subway accepts American Express, Discover, MasterCard, and Visa credit cards.
Is dining in available at this Subway restaurant?
Yes, dining in is available at this Subway location.
What nearby places can I visit around Subway at Elgin Mills Crossing?
Nearby places include the coffee shop Paris Baguette, the bubble tea place Chatime, and the breakfast spot Sunset Grill, which are great options before or after your Subway visit.
Are there other sandwich or fast food restaurants near Subway at Elgin Mills Crossing?
Yes, there are multiple other Subway locations as well as Hero Certified Burgers, a burger restaurant nearby.
What other retail stores are close to the Subway restaurant?
Nearby retail stores include Benjamin Moore - Colour Sense (a home goods and linen store), GameStop (a video game and media store), The Brick Mattress Store, and BLUE Bridal Boutique.