Business Details
About
RestaurantRecipe Unlimited
New York Fries serves premium fresh cut fries made from whole, russet potatoes cooked in non-hydrogenated and non-GMO sunflower oil. NYF's delicious fresh cut fries are the base for a variety of gourmet poutines. From Classic (vegetarian) Poutine and Pulled Pork Poutine to Butter Chicken Poutine and Bacon Double Cheese Poutine, you are sure to find a favourite at New York Fries. NYF also sells a premium chicken & beef hot dog with no additives or artificial preservatives as well as a variety of sauces and dips. Vegetarian, Gluten-Free and Vegan friendly options available.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
154 reviews
5 stars
99
4 stars
15
3 stars
6
2 stars
4
1 star
30
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some staff being praised for their friendliness and efficiency, while others are criticized for rudeness and unprofessional behavior.
Food Quality
The quality of food is generally well-received, particularly the fries and poutine, though there are complaints about inconsistency, such as undercooked fries and missing toppings.
Cleanliness
Several reviews mention cleanliness issues at the location, with some customers reporting unsanitary conditions.
Order Accuracy
There are multiple complaints regarding incorrect orders and inadequate responses from staff when issues arise.
- SMSara MJan 1, 20265.0Everything was good and the staff were polite and respectful.
- RFramen feinDec 7, 20255.0Quick service, great portions, and amazing fries. Highly recommend!
- MHMike HuntDec 6, 20255.0Came on a tuesday morning, very helpful and nice staff, provided me with good recommendations and order was quickly made.
- KPKrishna PrasenanNov 28, 20253.0While I appreciate the product itself, the customer service I received was not ideal. I believe there's room for improvement in how deliveries are handled.
- NNName NameNov 28, 20251.0The store manager’s behavior was openly confrontational and unprofessional. From the moment I asked a simple question about allergens, she acted irritated. The fries she served were overdone, and when they accidentally spilled as they were being handed over, she gave me a harsh glare and said, “I hope so,” even after I explained it was an accident. Her tone, body language, and repeated glares felt intentionally aggressive and completely inappropriate for customer service. As I walked away, she continued staring at me, which felt unnecessary and borderline harassing. I reported the incident to mall security because her behavior was that out of line. For the record this wasn’t about the fries it was about the manager’s conduct.
Frequently Asked Questions About New York Fries Hillcrest Mall
What types of services does New York Fries Hillcrest Mall offer for picking up your order?
New York Fries Hillcrest Mall offers in-store pickup and delivery services for your convenience.
What are the operating hours of New York Fries Hillcrest Mall?
The restaurant is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is New York Fries Hillcrest Mall located?
It is located at 9350 Yonge Street, inside Hillcrest Mall, Richmond Hill, ON, postal code L4C 5G2, Canada.
Does New York Fries Hillcrest Mall offer vegetarian or vegan options?
Yes, New York Fries Hillcrest Mall has vegetarian, gluten-free, and vegan-friendly options available.
What are some popular menu items at New York Fries Hillcrest Mall?
The restaurant specializes in fresh cut fries, gourmet poutines like Classic, Pulled Pork, Butter Chicken, and Bacon Double Cheese, as well as premium chicken and beef hot dogs.
Can I dine in at New York Fries Hillcrest Mall?
Yes, New York Fries Hillcrest Mall welcomes dine-in customers and has seating available.
What payment methods are accepted at New York Fries Hillcrest Mall?
They accept debit card payments among other methods.
How can Mobile Care Hillcrest Mall assist customers visiting New York Fries?
Mobile Care Hillcrest Mall, located nearby, can help customers with mobile phone needs before or after enjoying a meal at New York Fries Hillcrest Mall within the same shopping center.
What other shopping options are available near New York Fries in Hillcrest Mall?
Nearby you can find various stores such as Bell for telecommunications, Roots for clothing, Indigo for books and toys, and SEPHORA for beauty products, providing plenty of shopping options around New York Fries Hillcrest Mall.
How can visitors combine their visit to New York Fries with shopping at Hillcrest Mall?
Visitors can enjoy a meal at New York Fries Hillcrest Mall and then explore the wide range of shops and services including clothing stores, electronics retailers, and financial services all conveniently located within Hillcrest Mall.