New York Fries Hillcrest Mall

4.0
154 reviews

About

RestaurantRecipe Unlimited
New York Fries serves premium fresh cut fries made from whole, russet potatoes cooked in non-hydrogenated and non-GMO sunflower oil. NYF's delicious fresh cut fries are the base for a variety of gourmet poutines. From Classic (vegetarian) Poutine and Pulled Pork Poutine to Butter Chicken Poutine and Bacon Double Cheese Poutine, you are sure to find a favourite at New York Fries. NYF also sells a premium chicken & beef hot dog with no additives or artificial preservatives as well as a variety of sauces and dips. Vegetarian, Gluten-Free and Vegan friendly options available.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

New York Fries Hillcrest Mall
9350 Yonge Street, Richmond Hill, ON
L4C 5G2, Canada

Hours

Reviews

4.0
154 reviews
5 stars
99
4 stars
15
3 stars
6
2 stars
4
1 star
30

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some staff being praised for their friendliness and efficiency, while others are criticized for rudeness and unprofessional behavior.

Food Quality

The quality of food is generally well-received, particularly the fries and poutine, though there are complaints about inconsistency, such as undercooked fries and missing toppings.

Cleanliness

Several reviews mention cleanliness issues at the location, with some customers reporting unsanitary conditions.

Order Accuracy

There are multiple complaints regarding incorrect orders and inadequate responses from staff when issues arise.
  • SM
    Sara M
    Jan 1, 2026
    5.0
    Everything was good and the staff were polite and respectful.
  • RF
    ramen fein
    Dec 7, 2025
    5.0
    Quick service, great portions, and amazing fries. Highly recommend!
  • MH
    Mike Hunt
    Dec 6, 2025
    5.0
    Came on a tuesday morning, very helpful and nice staff, provided me with good recommendations and order was quickly made.
  • KP
    Krishna Prasenan
    Nov 28, 2025
    3.0
    While I appreciate the product itself, the customer service I received was not ideal. I believe there's room for improvement in how deliveries are handled.
  • NN
    Name Name
    Nov 28, 2025
    1.0
    The store manager’s behavior was openly confrontational and unprofessional. From the moment I asked a simple question about allergens, she acted irritated. The fries she served were overdone, and when they accidentally spilled as they were being handed over, she gave me a harsh glare and said, “I hope so,” even after I explained it was an accident. Her tone, body language, and repeated glares felt intentionally aggressive and completely inappropriate for customer service. As I walked away, she continued staring at me, which felt unnecessary and borderline harassing. I reported the incident to mall security because her behavior was that out of line. For the record this wasn’t about the fries it was about the manager’s conduct.

Frequently Asked Questions About New York Fries Hillcrest Mall

What types of services does New York Fries Hillcrest Mall offer for picking up your order?

New York Fries Hillcrest Mall offers in-store pickup and delivery services for your convenience.

What are the operating hours of New York Fries Hillcrest Mall?

The restaurant is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.