Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude or unhelpful interactions.
Food Quality
Many reviews highlighted issues with food quality, including cold, dry, or improperly prepared items, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant received mixed feedback, with some praising the cleanliness while others reported dirty conditions.
Wait Times
Numerous customers expressed frustration over long wait times for food, both in-store and at the drive-thru.
Order Accuracy
Several reviews mentioned problems with order accuracy, including missing items and incorrect orders.
GS
Gunjan Sinhmar
1 day ago
5.0
Customer service was excellent, chicken quality was good and was freshly cooked.
It was a great experience visiting there, I would prefer to go there usually to have some break and to enjoy the tastier food .
AB
Abhinav Biju
2 days ago
5.0
Good experience at KFC Port Hope. The chicken was fresh and crispy, service was quick, and the place was clean. Staff were friendly. Nice spot for a quick meal.
JC
John C
2 days ago
1.0
Sat in the drive thru and was ignored until I came into the store. I sat there a yelled hello a few times to no answer. Finally, some middle aged lady pops around the corner and takes my order. Idk if 8pm is break time but at least 1 person should be up front to help customers. This isn’t the first time it’s happened and I doubt it’ll stop happening to people until the owner or manager does something about it. I’d avoid this place and make the drive to Mary browns.
CM
Christian May
Dec 25, 2025
5.0
I've been going to this KFC since it first opened and i must say, it is the nicest KFC experience I've ever had. The workers are always super polite and get the food out quick, he atmosphere is calm and stress free, and the food always hot, fresh, and made to order. The only thing that I don't understand is why it isn't a KFC Taco Bell combo restaurant. I know they get their inventory from the same trucks that deliver to Taco Bell due to them accidentally getting Baja Blast instead of regular Mountain Dew (that was awesome btw) and they also have plenty enough room in the building to seat people who come in for Taco Bell since it's often pretty empty. This would literally be part of my weekly diet if they added a Taco Bell. Otherwise this KFC is a perfect KFC. I just wish it harnessed it's potential but I don't know all the legal mumbo jumbo they'd have to do to convert it. 9.5/10, would return again :)
SM
Sara Myers
Dec 21, 2025
1.0
Went through the drive-thru around 6 p.m. when it wasn’t busy and waited about 10 minutes with no response at the intercom. When I pulled up to the window, one employee was on their phone and another had AirPods in and rushed to put a headset on. No one acknowledged me after I waited at the window, so I left. Very disappointing experience.