Business Details
About
Restaurant
Swiss Chalet in Pickering, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
771 reviews
5 stars
341
4 stars
185
3 stars
102
2 stars
43
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed, with some praising attentive staff like Mina and Elizabeth, while others reported rude or inattentive service.
Food Consistency
Many customers noted inconsistencies in food quality, with reports of dry or cold meals, while others enjoyed their dishes.
Atmosphere
The restaurant's atmosphere received criticism for being dark and unwelcoming, with some customers feeling the decor was outdated.
Takeout Issues
Numerous complaints about takeout orders included wrong items, cold food, and poor handling of mistakes, leading to customer dissatisfaction.
Management Response
Some customers appreciated the professionalism of managers during busy times, while others felt management failed to address service issues adequately.
- NSNaAn Shahow2 days ago3.0We waited at the entrance for approx 8 minutes until a person from the kitchen called someone. We noticed the menus were different for example one had festive meal as $17:49 and the other $18.49 when asked the server said the less amount was for a former special. But she will honor that. Meal came my chicken was cold but it was dinner time and we were hungry driving from Montreal very tired. The bill came We paid separately and on it was not as discussed but the new prices, plus I had dark meat and my girlfriend has white meat. Our desserts were different as well. We pointed this out, I had already paid but the server said she will give me back the difference. We left and today while chatting we realized we never got the chocolates as advertised on the menu. This was not the first time we came here. The server was very apologetic and pleasant we had no issues with her. In fact she was very nice. But as a general experience overall it was poor. Oh a nice experience was her asking if the music was to loud which we appreciated as it was loud. You need more servers especially on a Saturday plus the front desk should have someone present. Food could be serve earlier to avoid it going cold. French fries was very small like the ends, we had to ask for butter. Overall this left a very bad experience again for us. Maybe one of the franchise owner should be on-site to facilitate the customer service experience and to see what improvements can be made.
- HHHaider HassanNov 9, 20254.0Great service. They also gave one toy each for the kids! Had a great time!
- KRKate Ryan-FigueroaNov 1, 20251.0Just picked up a chicken wrap and this is how it looks. This place is an absolute joke. Avoid.
- MAMohamoud AwadOct 25, 20251.0This location is the worst Swiss chalet I have visited. Very poor customer service. I want to dinne in and end up leaving without dinne due to inappropriate staff approach. Please train your staff.
- BSBaktash SanaOct 18, 20252.0Its used to be our favorite burger shop, specially the burger queens way. It doesnt tests the same , its way more salty.i will try it once more time if it change we will continue to... else all the best.
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 1680 Kingston Rd, Pickering offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Pickering - Kingston Rd's <a href="https://www.swisschalet.com/en/menus/delivery/store-1737/on/pickering/1680-kingston-rd.html">delivery menu here</a>.
Does Swiss Chalet Pickering - Kingston Rd offer takeout?
Yes, Swiss Chalet® Pickering - Kingston Rd offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Pickering - Kingston Rd's <a href="https://www.swisschalet.com/en/menus/takeout/store-1737/on/pickering/1680-kingston-rd.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Pickering - Kingston Rd?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Pickering - Kingston Rd offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Pickering - Kingston Rd?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Pickering - Kingston Rd <a href="https://www.swisschalet.com/en/menus/dining-room/store-1737/on/pickering/1680-kingston-rd.html">dining room menu here</a>.
Is Swiss Chalet at 1680 Kingston Rd in Pickering currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Pickering - Kingston Rd location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Pickering - Kingston Rd Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 1680 Kingston Rd in Pickering is owned and operated by Recipe Unlimited, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 1680 Kingston Rd, Pickering offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the operating hours for Swiss Chalet at 1680 Kingston Rd, Pickering?
Swiss Chalet Pickering is open Monday to Saturday from 11:00 AM to 10:00 PM and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Pickering offer delivery and takeout services?
Yes, Swiss Chalet Pickering offers both delivery and takeout. You can place your order online through their website or mobile app, with options for curbside pickup, in-restaurant pickup, or delivery.
Can I order ahead online or through an app at Swiss Chalet in Pickering?
Yes, you can order ahead online via their website or through the Swiss Chalet mobile app, which also offers exclusive deals and discounts.
Does the Swiss Chalet at 1680 Kingston Rd have any ongoing specials or deals?
They offer a variety of deals including limited-time promotions and family meal deals. You can check their Specials & Deals page online for the latest offers.
Are there vegetarian or gluten-friendly options available at Swiss Chalet Pickering?
Yes, there are vegetarian and gluten-friendly options. For detailed information, you can refer to their Nutrition & Allergy Guide online.
Does Swiss Chalet Pickering welcome families and have a children’s menu?
Yes, Swiss Chalet welcomes families and offers a children's menu to accommodate younger guests.
Is Swiss Chalet at 1680 Kingston Rd in Pickering a Canadian-owned restaurant?
Yes, Swiss Chalet is proudly Canadian-owned and operated by Recipe Unlimited, serving Canadian families since 1954.
Are there any nearby restaurants to Swiss Chalet Pickering worth visiting?
Nearby restaurants include Hakka Fusion, a Chinese and Asian cuisine spot; Yardies Caribbean Cuisine offering Jamaican flavors; and Cielito Lindo, known for Mexican food. These provide great options if you want to explore different tastes before or after dining at Swiss Chalet.
Where can I find nearby services close to Swiss Chalet Pickering?
Nearby services include Fancy Nails Pickering for beauty treatments, Wellness Health Care Services for medical needs, and Brock Optical for eyewear. These convenient options make it easy to combine errands with a meal at Swiss Chalet.
What nearby amenities can help with transportation or shopping around Swiss Chalet Pickering?
For transportation, U-Haul Neighborhood Dealer and Petro-Canada gas station are nearby. For shopping, Moores Clothing for Men and Payless Shoe Source are close by, allowing you to shop before or after your meal at Swiss Chalet.