Many customers reported rude and unhelpful staff, particularly during lunch and dinner hours.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Cleanliness
The restaurant and washrooms were frequently described as dirty and poorly maintained.
Service Speed
Customers experienced long wait times both in the drive-thru and inside the restaurant, with many noting slow service.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by numerous complaints.
UJ
Udbastu Jajabor
2 days ago
1.0
So, my toddler loves McD so do I, I love coffee probably the best coffee one can buy outside... We used to be regular in this shop, it was so good, even we are in Ajax but always wanted to be in this location .. it used to be great with service, space and ambience... But then, Just like our neighboring country, the management decided to renovate and walk back... Now, this is one of the dirtiest McD, table service does not work, spaces are less than even downtown condos... And ambience went down... I am happy with our Ajax Mcd as well as the other mcd by liverpool.... Will never visit back here....
WB
Winson Bach
3 days ago
1.0
Saturday, Nov. 22 @ around 3:45am.
I ordered (1x) junior chicken, (1x) cheeseburger deluxe, filet-o fish combo with regular size diet coke, and upsized to large fries no salt.
2 things wrong on the order:
-medium fries
-worse part cheeseburger with NO PATTY!?
How can you forget that!?
I hope manager goes thru the camera to confirm with me.
Terrible experience… no wonder overall rating 3.2 that’s just sad…
BM
Burner Mon
Nov 11, 2025
1.0
wish i could give it less than a one star.
First time went to drive through asked for a large root beer with our meal, gave us diet coke
Already Sceptical went a week later , had no choice it was the only mcdonald's nearby.
Gave code for free fries. Apparently drive through worker didn't punch in when he ordered.
Asked for a coffee with extra syrup with coffee tasted like water. 0 syrup
Asked for smarties mcflurry, got oreo.
Listen, I get if you make small mistakes like forgetting a sauce packet or maybe the order was cooked wrong. But whoever working the drive through has to be blindfolded or just messing around with the buttons. Drove up to drive through and it sounds like a zoo, no authority no supervision just mayhem, no wonder these guys got mediocre reviews. Is it that hard to work at mcdonald's ? I'm not asking for a billion items off the menu with 30 specifications or tweaks , like 5 items max. get it right or look for a new job!!!
LL
Lordy
Nov 10, 2025
1.0
We always order from this mcdonalds but this time, today at around 2:10 PM they charged us for the mayonnaise that they used to give to me for free. The cashiers name was cassie however we are not sure if she gave us the right name or a fake one.
KM
Kelly mcdonald
Nov 10, 2025
1.0
The white older gentleman who works overnight is miserable and rude. Not my fault that you have to work at this age. I usually feel bad when older folks have to work at that age but I don’t feel bad for this guy. Stay home if you don’t want to do your job.
What are the operating hours of this McDonald's location in Pickering?
This McDonald's in Pickering is open 24 hours, 7 days a week.
Does this restaurant offer delivery services?
Yes, delivery is available 24/7 at this McDonald's location.
Is there a drive-through service available at this McDonald's?
Yes, the drive-through is open 24 hours a day, every day.
What types of meals are served at this McDonald's?
They serve breakfast, lunch, and dinner.
Are there options for in-store pickup and delivery?
Yes, customers can choose in-store pickup or delivery services.
What payment methods does this McDonald's accept?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a casual dress code?
Yes, casual attire is appropriate when visiting this restaurant.
Are there family-friendly features at this McDonald's?
Yes, the restaurant welcomes families and children, and offers a children's menu.
What nearby shopping options are available near this McDonald's?
Nearby shopping includes Toys"R"Us for toys and clothing, Walmart Canada for department store needs, and Dollarama for discount shopping.
What attractions or activities can I visit near this McDonald's in Pickering?
You can check out Activate Pickering for arts and entertainment or visit the Pickering Holiday Market for arts, crafts, and gifts close by.
Are there any dining options near this McDonald's if I want a different cuisine?
Yes, nearby restaurants include Noodles and Company for comfort food, Royal Paan for Indian cuisine, and Tahini's for Middle Eastern and Mediterranean dishes.