McDonald's

3.2
2408 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1899 Brock Road, Pickering, ON
L1V 4H7, Canada

Hours

Reviews

3.2
2,408 reviews
5 stars
692
4 stars
495
3 stars
388
2 stars
197
1 star
636

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and long wait times.

Food Quality

Food quality was inconsistent, with complaints about cold or poorly prepared items, including dry burgers and cold fries.

Cleanliness

The restaurant and washrooms were frequently noted as dirty, with several customers expressing concern over hygiene standards.

Atmosphere

The atmosphere was described as uninviting, with reports of disorganized staff and a lack of attention to customer needs.
  • BB
    beatriz bayes
    4 days ago
    1.0
    This is one of the worst locations of McDonald’s in the Durham area. I forgave them for past mistakes such as missing items on our orders or sometimes employee rudeness. But today’s issue I definitely cannot let pass. I ordered 3 cheeseburgers through the App. One of the cheeseburgers was literally covered in black pepper, it ended up being inedible!! It was as if the person who prepared it dropped his pepper shaker on it but didn’t bother to clean it up or give a new patty. This is a health issue and could cause the customer gastrointestinal issues. I can’t even get a refund unless I go back to the restaurant which is a waste of time and honestly I feel is just a deterrent tactic. Do better on training your employees!!
  • SA
    Sher Afridi
    Jan 3, 2026
    1.0
    I asked politely to this women if she can come to the counter for my order she started acting really word infront of my kids. Really disrespectful i am extremely disappointed
  • OG
    OMAR GUTIERREZ
    Jan 1, 2026
    5.0
    La comida rápida, caliente y de buen sabor. Lo unico que les falto es que tuvieran la caja feliz con las calcetas del Grinch.
  • MC
    Marc Crisp
    Dec 29, 2025
    1.0
    Food was okay warm not hot, what bugged me the most is that there's no more refills.. Come on McDonald's seriously 23 cent refills is so much for you to take on. Im not paying 3 dollars for another drink..
  • DD
    Dazza Dray
    Dec 5, 2025
    1.0
    Not one to normally complain. However. I work nights salting, plouging for pickering. This McDonald's is the cloest to my location. Amazing that it's always been open. Food Coffee is always fresh and hot. However. Often the burgers are dry, cold and the fries, you dont even have a mix of new and old fries, dry cold and soggy. Service hit and miss sometimes well trained polite something, they cut you off and just say anything else, anything, drive up. No total provided nothing. Then you wait for old food. I dont understand the miss connection. Atmosphere From the drive-thru not ideal working culture. If this helps with training or better service for another's perfect. I just hope they try to set a better service standard 🙏 good luck

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location in Pickering?

This McDonald's in Pickering is open 24 hours, 7 days a week.

Does this restaurant offer delivery services?

Yes, delivery is available 24/7 at this McDonald's location.