Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and long wait times.
Food Quality
Food quality was inconsistent, with complaints about cold or poorly prepared items, including dry burgers and cold fries.
Cleanliness
The restaurant and washrooms were frequently noted as dirty, with several customers expressing concern over hygiene standards.
Atmosphere
The atmosphere was described as uninviting, with reports of disorganized staff and a lack of attention to customer needs.
BB
beatriz bayes
4 days ago
1.0
This is one of the worst locations of McDonald’s in the Durham area. I forgave them for past mistakes such as missing items on our orders or sometimes employee rudeness. But today’s issue I definitely cannot let pass. I ordered 3 cheeseburgers through the App. One of the cheeseburgers was literally covered in black pepper, it ended up being inedible!! It was as if the person who prepared it dropped his pepper shaker on it but didn’t bother to clean it up or give a new patty. This is a health issue and could cause the customer gastrointestinal issues. I can’t even get a refund unless I go back to the restaurant which is a waste of time and honestly I feel is just a deterrent tactic. Do better on training your employees!!
SA
Sher Afridi
Jan 3, 2026
1.0
I asked politely to this women if she can come to the counter for my order she started acting really word infront of my kids. Really disrespectful i am extremely disappointed
OG
OMAR GUTIERREZ
Jan 1, 2026
5.0
La comida rápida, caliente y de buen sabor. Lo unico que les falto es que tuvieran la caja feliz con las calcetas del Grinch.
MC
Marc Crisp
Dec 29, 2025
1.0
Food was okay warm not hot, what bugged me the most is that there's no more refills.. Come on McDonald's seriously 23 cent refills is so much for you to take on. Im not paying 3 dollars for another drink..
DD
Dazza Dray
Dec 5, 2025
1.0
Not one to normally complain. However. I work nights salting, plouging for pickering. This McDonald's is the cloest to my location. Amazing that it's always been open.
Food
Coffee is always fresh and hot. However. Often the burgers are dry, cold and the fries, you dont even have a mix of new and old fries, dry cold and soggy.
Service
hit and miss sometimes well trained polite something, they cut you off and just say anything else, anything, drive up. No total provided nothing. Then you wait for old food. I dont understand the miss connection.
Atmosphere
From the drive-thru not ideal working culture.
If this helps with training or better service for another's perfect. I just hope they try to set a better service standard 🙏 good luck
What are the operating hours of this McDonald's location in Pickering?
This McDonald's in Pickering is open 24 hours, 7 days a week.
Does this restaurant offer delivery services?
Yes, delivery is available 24/7 at this McDonald's location.
Is there a drive-through service available at this McDonald's?
Yes, the drive-through is open 24 hours a day, every day.
What types of meals are served at this McDonald's?
They serve breakfast, lunch, and dinner.
Are there options for in-store pickup and delivery?
Yes, customers can choose in-store pickup or delivery services.
What payment methods does this McDonald's accept?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a casual dress code?
Yes, casual attire is appropriate when visiting this restaurant.
Are there family-friendly features at this McDonald's?
Yes, the restaurant welcomes families and children, and offers a children's menu.
What nearby shopping options are available near this McDonald's?
Nearby shopping includes Toys"R"Us for toys and clothing, Walmart Canada for department store needs, and Dollarama for discount shopping.
What attractions or activities can I visit near this McDonald's in Pickering?
You can check out Activate Pickering for arts and entertainment or visit the Pickering Holiday Market for arts, crafts, and gifts close by.
Are there any dining options near this McDonald's if I want a different cuisine?
Yes, nearby restaurants include Noodles and Company for comfort food, Royal Paan for Indian cuisine, and Tahini's for Middle Eastern and Mediterranean dishes.