McDonald's

3.2
2388 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1899 Brock Road, Pickering, ON
L1V 4H7, Canada

Hours

Reviews

3.2
2,388 reviews
5 stars
682
4 stars
492
3 stars
388
2 stars
198
1 star
628

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during lunch and dinner hours.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Cleanliness

The restaurant and washrooms were frequently described as dirty and poorly maintained.

Service Speed

Customers experienced long wait times both in the drive-thru and inside the restaurant, with many noting slow service.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by numerous complaints.
  • UJ
    Udbastu Jajabor
    2 days ago
    1.0
    So, my toddler loves McD so do I, I love coffee probably the best coffee one can buy outside... We used to be regular in this shop, it was so good, even we are in Ajax but always wanted to be in this location .. it used to be great with service, space and ambience... But then, Just like our neighboring country, the management decided to renovate and walk back... Now, this is one of the dirtiest McD, table service does not work, spaces are less than even downtown condos... And ambience went down... I am happy with our Ajax Mcd as well as the other mcd by liverpool.... Will never visit back here....
  • WB
    Winson Bach
    3 days ago
    1.0
    Saturday, Nov. 22 @ around 3:45am. I ordered (1x) junior chicken, (1x) cheeseburger deluxe, filet-o fish combo with regular size diet coke, and upsized to large fries no salt. 2 things wrong on the order: -medium fries -worse part cheeseburger with NO PATTY!? How can you forget that!? I hope manager goes thru the camera to confirm with me. Terrible experience… no wonder overall rating 3.2 that’s just sad…
  • BM
    Burner Mon
    Nov 11, 2025
    1.0
    wish i could give it less than a one star. First time went to drive through asked for a large root beer with our meal, gave us diet coke Already Sceptical went a week later , had no choice it was the only mcdonald's nearby. Gave code for free fries. Apparently drive through worker didn't punch in when he ordered. Asked for a coffee with extra syrup with coffee tasted like water. 0 syrup Asked for smarties mcflurry, got oreo. Listen, I get if you make small mistakes like forgetting a sauce packet or maybe the order was cooked wrong. But whoever working the drive through has to be blindfolded or just messing around with the buttons. Drove up to drive through and it sounds like a zoo, no authority no supervision just mayhem, no wonder these guys got mediocre reviews. Is it that hard to work at mcdonald's ? I'm not asking for a billion items off the menu with 30 specifications or tweaks , like 5 items max. get it right or look for a new job!!!
  • LL
    Lordy
    Nov 10, 2025
    1.0
    We always order from this mcdonalds but this time, today at around 2:10 PM they charged us for the mayonnaise that they used to give to me for free. The cashiers name was cassie however we are not sure if she gave us the right name or a fake one.
  • KM
    Kelly mcdonald
    Nov 10, 2025
    1.0
    The white older gentleman who works overnight is miserable and rude. Not my fault that you have to work at this age. I usually feel bad when older folks have to work at that age but I don’t feel bad for this guy. Stay home if you don’t want to do your job.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location in Pickering?

This McDonald's in Pickering is open 24 hours, 7 days a week.

Does this restaurant offer delivery services?

Yes, delivery is available 24/7 at this McDonald's location.