East Side Mario's

Reviews

• PK

  phil kundu

  1 day ago
  4.0
  Went with a large group on Tuesday (kid to adult ratio was 1:1) Service was great. Our soup, salad & bread were refilled several times. We were the last group in the restaurant before they closed, servers did not make us feel rushed. Our whole group had a good time. We’ll be back again soon.
• NF

  Nicole Farquharson

  6 days ago
  2.0
  I wanted to take a minute to give a shout out to Liana, who delivered truly exceptional service. Even while dealing with a leg injury, she showed up with professionalism, warmth, and an incredible level of attentiveness that made the entire experience memorable. It would have been completely understandable if she moved a little slower or kept things minimal, but instead she went above and beyond to make sure we were taken care of with genuine care and grace. What stood out most was her attitude. Despite being in discomfort, she remained kind, patient, and fully present. That level of dedication says a lot about a person’s character and work ethic. Service like that is rare, and it deserves to be recognized. It was actually my first time visiting ESM, and while the food itself didn’t quite live up to the hype or expectations, the quality of service Liana provided absolutely did. In fact, her professionalism alone is enough reason I would gladly return. Quite honestly, Liana is management material. Anyone who can deliver impeccable service under those circumstances clearly has the leadership, resilience, and commitment that elevate a workplace. Thank you, Liana, for turning what could have been an ordinary visit into an experience worth remembering.
• VP

  vin p

  Mar 14, 2026
  5.0
  Katie was our server and was nothing short of phenomenal we came with four kids and she was super attentive and calm and a pleasure to have as our server we would definitely be returning because of her
• IN

  Irfan Nakhuda

  Mar 13, 2026
  5.0
  Amazing first time experience. My 5 year old son wanted a super sonic kids drink for takeout but it was only available for dine in. Mark, I believe who is the manager, graciously accommodated the request and gave it on the house. Definitely will be back because of the service.
• RI

  Roberta Ingram

  Feb 26, 2026
  1.0
  Placed an online order that was scheduled for pick up at 1:16pm. Stood at the front of the restaurant from 1:16pm until 1:31pm without having any server or staff attend to the LINE UP of people waiting. Highly recommend making sure you have extra time to just stand around and wait. **EDIT: A mini oreo cheesecake was ordered, they did not have the item "in stock" so they replaced it with a plain cheecake and brownie. As you can see from the added photo, there is a hair embedded into the cheesecake. After countless orders here and this being the location we normally do dine in at, I can confidently say that we will not be returning.

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