Numerous customers reported slow service, incorrect orders, and poor communication from staff.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty bathrooms and unclean dining areas.
Food Quality
Customers frequently complained about cold, poorly prepared food and missing items from their orders.
Staff Performance
While some staff were praised for their friendliness and helpfulness, many reviews noted a lack of training and professionalism among employees.
Inconsistent Hours
Several customers mentioned that the location did not adhere to advertised hours, particularly regarding 24-hour service.
LN
Lina Nguyen
3 days ago
5.0
Bun and buggies were so crispy
TD
The Yamaha dude
Nov 15, 2025
2.0
The lady who was working the window at 1am November 15th defiantly needs a refresher on what customer service is, pulled up and without even looking at me opened the window and shoves a debit machine in my face when I'm already holding cash out the window for her. i then proceed to tell her 3 times its cash before she finally looks at me and says "you need to pay" after realizing I'm paying with cash she snatches it out my hands, then instead of handing me my change like a normal person she barley reaches out causing me to hang out of my car, and then slams the change into my hands causing me to drop some of it on the ground and didn't even bother apologizing or offering me more change since it was her fault. she then does the same with my food, barley reaching out the window and aggressively handing me my food ( which the fries are cold as ice) i looked in the bag to make sure everything was there, noticing there was no dip, so i asked her for a dip and she goes "its in the bag" so i inform her its in fact not in the bag ( I have eyes and they do work ) so i asked her for another and she continues to tell me its in the bag. so this is where i get frustrated and tell her "look its not in the bag and i want another one please its that simple" so she then proceeds to charge me an extra 50 cents for a dip that i never got in the first place, i handed her a dollar, she handed me the sauce and just closed the window. so overall horrible customer service and got over charged for her mistake.
RR
Rp1987tyy
Nov 2, 2025
1.0
I asked for a fee extra salsa. Who wouldn't, they're good and there is no option to buy them. Then getting breakfast. I just mentioned no Xtra salsa, well the condiments were as heavy as my entire breakfast. I got teegg mc muffins and 2 breakfast burritos. I love their burritos.either than they are literally 2 bite burritos .so good regardless lol. Hopefully levity from customer help MD 's make bigger portions.
RG
Roz Greenall
Oct 14, 2025
3.0
Fries are barely warm whenever we visit and the cleanliness leaves a lot to be desired. Floors are often filthy and garbage overflowing.
AA
Akhilvis
Oct 13, 2025
3.0
Not so good in terms of food quality and atmosphere
What are the opening hours of McDonald's at 400 Lansdowne Street East?
McDonald's is open 24 hours every day, from 00:00 to 23:59.
What time does the drive-through at this McDonald's operate?
The drive-through is open 24 hours a day, every day.
What are the delivery hours for this McDonald's location?
Delivery service is available daily from 06:00 to 23:00.
Does this McDonald's offer in-store pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
What meals are served at this McDonald's?
They serve breakfast, lunch, and dinner.
What payment options are accepted at this McDonald's?
Payments can be made using American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a children's menu and welcome families?
Yes, this location has a children's menu and welcomes families and children.
What nearby public transportation or places can help me find this McDonald's?
Near this location, you can find the Ontario Truck Training Academy and Century Transportation, which may help you orient yourself or arrange transit nearby.
Are there any nearby shopping centers or grocery stores close to this McDonald's?
Yes, Willowcreek Centre shopping center and Morello's Your Independent Grocer supermarket are nearby and can be visited before or after your meal.
What other food options are available near this McDonald's?
Nearby food options include Bento Sushi for sushi lovers, Tim Hortons for coffee and snacks, and Subway for sandwiches.