Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
546 reviews
5 stars
229
4 stars
132
3 stars
81
2 stars
20
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor interactions and lack of training.
Food Quality
Numerous reviews highlighted inconsistent food quality, including issues with incorrect orders, stale items, and poorly made blizzards.
Cleanliness
While some customers noted cleanliness, others reported dirty dining areas and unclean equipment, indicating a need for better maintenance.
Wait Times
Customers frequently mentioned long wait times in both the drive-thru and in-store, often feeling rushed or ignored.
Positive Experiences
Despite the negative feedback, there were several positive mentions of friendly staff and good food, particularly from specific employees.
- KBKara BOct 22, 20254.0The store is often clean with quick drive-thru service. It is a convenient that it is open late.
- DDDawsonSep 16, 20255.0I come to this dairy queen everytime I dine out my next review will have a picture of my meal and my honest opinion
- DVDrishti vermaSep 15, 20253.0Me and my sister visited DQ on Sep 15 at about 7:15 pm and we each had two coupons for a free small blizzard. We went through the drive through and let them know about the same. We placed our order and as we went to the window, she took our coupons. She didn’t have her nametag on her but it was probably a teenage kiddo. She opened the window to say that we couldn’t use the coupons but their manager who was really kind stopped her from saying so and she shut the window abruptly. She then opened the window again and said “for future, it’s one coupon per person” and then closed the drive through window again while her supervisor kept saying “it’s okay”, she was really rude and unkind throughout the entire interaction. I wish she listened to her supervisors and was not this unpleasant to deal with it. She probably was having a bad day but I guess it takes a really mature person to not pass that along. She just further added to the turmoil of our day. I wish we had not gone to this location. Her energy travelled before her words did.
- SSSRSep 14, 20251.0We visited this location yesterday and ordered two plain kiddie cones. Unfortunately, the experience was disappointing. The staff could benefit from additional training in customer service, as the interaction felt unfriendly and unwelcoming. When we received our cones, the soft serve was noticeably different from the usual DQ quality. It lacked the signature creamy, firm texture and instead had a melted consistency with a gritty taste. It seemed like the machine wasn’t working properly or the mix wasn't fresh. Although this is the closest location to my home, I’ll be making the extra drive to the Lansdowne/High Street location moving forward, where the quality and service have consistently been much better.
- XXX.Sep 10, 20255.0Had the absolute pleasure of being served by the NICEST girl I've ever come across in customer service EVER today. Went out of her way to ask me how my day was going, was super polite and positive and just an absolute gem of a person! A rockstar employee, as I know the owner of this location personally I know you'd impress one hard person to impress ! Keep on the amazing positive, friendly professional service !
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 828 Chemong Rd, Peterborough?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:30 PM Monday to Wednesday and Sunday, and from 10:30 AM to 11:00 PM Thursday to Saturday.
What type of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Is there seating available at Dairy Queen Grill & Chill, and do they have outdoor seating?
Yes, Dairy Queen Grill & Chill offers both indoor and outdoor seating for customers.
Does Dairy Queen Grill & Chill provide family-friendly services and accommodations?
Yes, the location is family-friendly, welcomes children, has high chairs, and is wheelchair accessible.
Is there a drive-thru option available at Dairy Queen Grill & Chill?
Yes, the Dairy Queen Grill & Chill at 828 Chemong Rd offers a drive-thru service.
Can customers use mobile deals at Dairy Queen Grill & Chill?
Yes, customers can access exclusive deals by downloading the Dairy Queen app.
What nearby fast food options are close to Dairy Queen Grill & Chill?
Nearby fast food options include Popeyes Louisiana Kitchen and Little Caesars Pizza, offering customers additional dining choices close by.
Are there nearby services that customers might find useful when visiting Dairy Queen Grill & Chill?
Yes, nearby services include the CIBC ATM for banking needs and Ultramar Gas Station for fueling vehicles.
What nearby health and wellness facilities are close to Dairy Queen Grill & Chill?
Nearby health-related facilities include Dr Fernando Eye Care, Brookdale Dental Clinic, Vlad Audiology & Hearing Aids, FYidoctors optometrist, and IDA Pharmacy.
Where can families find additional recreational or shopping options near Dairy Queen Grill & Chill?
Nearby options include Canadian Freestyle Karate for active life activities, Peterborough Hobby and Game for hobbies and toys, and Flowers By Kay for gifts and flowers.