McDonald's

3.4
1147 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
805 Pembroke Street East, PEMBROKE, ON
K8A 3M3, Canada

Hours

Reviews

3.4
1,147 reviews
5 stars
364
4 stars
275
3 stars
178
2 stars
110
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and slow service, particularly in the drive-thru.

Food Quality

There were numerous complaints about food quality, including cold fries, poorly prepared items, and instances of food safety concerns.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of attention to customer needs.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices, feeling that the value for money has decreased.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of sticky floors and messy dining areas.
  • BG
    Brittany G
    Nov 11, 2025
    1.0
    I normally always do good reviews. 1 manager on shift and a few associates. No one greeted me at front line so I went to order on the kiosk after waiting a few minutes. Ordered a mcchicken combo with fries and coke with extra mcchicken sauce on the burger. The burger did not have extra mayo on it so I went to the front while the 2 girls(one a manager) were looking on there phones with backs towards the cash. Two guys walked passed talking about whatever outside of work and disregarded me. I said excuse me to the one manager talking to another girl. Manager approached me she was not friendly at all and I asked her if I could have a mayo packet as my burger didnt have extra on it all she said was "I have to charge you for it" I said thats okay, ill have to grab some money so 1 sec. Came back a few seconds after and I got my mayo packet thankfully. My drink was also wrong I asked for coke and got root beer but did not want to go talk to staff as they were not so nice the first time. I did dine inside and all they did is just stand there and talk and play on their phones, I can hear clearly what they are saying and its not work place appropriate. Also the manager telling a younger gentleman co-worker to lock the doors and tell me we're closing the store and to clean tables n what not. This poor young man was scurrying to clean the tables while I finished my food. While the manager and a few other staff (6 of them) were just standing in the kitchen talking and laughing. Like help the poor man close aswell! Its sad that this whole experience has lead me to not come to this establishment again and seems im not the only one who thinks this aswell. Thank you to the young man cleaning for being considerate and kind!
  • RS
    Riley Sandul
    Nov 4, 2025
    2.0
    Very basic McDonald's experience, you get what you pay for.
  • MC
    Mila C-D
    Nov 3, 2025
    4.0
    Good but expensive for what you get. Only went cause I had a 50$ gift card. I love having McDonalds but I don’t go there because of pricing.
  • HE
    Hans Ebrecht
    Nov 1, 2025
    1.0
    Went there at 2am, took 3min to tell me just one second, then another 5min of me saying hello with no answer and me finally driving off in disappointment with no food.
  • CM
    C M
    Oct 20, 2025
    5.0
    Nice McDonald’s with quick service and a fairly clean dining area.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 805 Pembroke Street East?

McDonald's at 805 Pembroke Street East is open 24 hours every day of the week.

Does this McDonald's location offer drive-through service, and what are the hours?

Yes, this McDonald's offers drive-through service 24 hours a day, every day of the week.