Business Details
About
Restaurant
Swiss Chalet in Owen Sound, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
886 reviews
5 stars
630
4 stars
117
3 stars
48
2 stars
31
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the attentive and friendly service, particularly highlighting servers like Kathy B, Jennifer, and Angie.
Food Quality
The food was generally well-received, with many noting it was delicious and served hot, although there were some complaints about cold or poorly prepared items.
Cleanliness
While the restaurant was mostly clean, some reviews mentioned issues with the cleanliness of the bathrooms.
Atmosphere
The atmosphere was described as pleasant and family-friendly, with a good noise level for conversation.
Inconsistency
There were mixed experiences regarding service speed and food availability, with some customers reporting long waits and unavailability of menu items.
- JJJeremy1 day ago4.0Attended for a family members birthday lunch today at the Swiss Chalet in Owen Sound and had a really great experience. The food was fresh, came out quickly, and everything tasted exactly how it should. What really stood out, though, was our server, Kathie B. She was warm, attentive, and genuinely kind the entire time. She checked in at all the right moments without hovering and made sure our girls had everything they needed. It’s not often you come across service that feels this personal and thoughtful. Thanks, Kathie, for making a simple lunch feel like a really enjoyable family outing. We’ll definitely be back!
- ALAndrew Liddell2 days ago1.0Pulled into the drive through at 6pm (prime dinner time) only to be told there was a long wait for chicken and they couldn't even tell me how long it would be. I did not end up ordering anything as the attendant pushed me not to order. Now stuck in line, I asked why they wouldn't put a sign up to warn people there was a serious delay before one is the drive thru. I was told they didn't have time to do that, guess their customers time isn't important.
- RRRalph Rosema4 days ago5.0Great food and great service
- RRRenNov 14, 20251.0I have personally been into the restaurant so I have nothing to say in that, but recently I ordered a crispy chicken sandwich for delivery and the chicken was RAW. It was fully pink in the middle and completely raw. I have never thrown something out so fast in my life and now I feel absolutely disgusted because I didn't realize until I bit into it. For the amount i had to pay for a chicken sandwich here, I would atleast have expected the food to be FULLY COOKED.
- GWGlen WebsterNov 11, 20255.0Having our favorite server Angie was great! She attends to every detail of our meal. She always greets us with a smile and can't do enough for us. She is why we come here.
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 1598 18 Ave E., Owen Sound offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Owen Sound's <a href="https://www.swisschalet.com/en/menus/delivery/store-1964/on/owen-sound/1598-18-ave-e.html">delivery menu here</a>.
Does Swiss Chalet Owen Sound offer takeout?
Yes, Swiss Chalet® Owen Sound offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Owen Sound's <a href="https://www.swisschalet.com/en/menus/takeout/store-1964/on/owen-sound/1598-18-ave-e.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Owen Sound?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Owen Sound offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Owen Sound?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Owen Sound <a href="https://www.swisschalet.com/en/menus/dining-room/store-1964/on/owen-sound/1598-18-ave-e.html">dining room menu here</a>.
Is Swiss Chalet at 1598 18 Ave E. in Owen Sound currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Owen Sound location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Owen Sound Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 1598 18 Ave E. in Owen Sound is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 1598 18 Ave E., Owen Sound have a drive-thru?
Yes, Swiss Chalet at 1598 18 Ave E., Owen Sound has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 1598 18 Ave E., Owen Sound offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
Does Swiss Chalet Owen Sound accept reservations?
Yes, Swiss Chalet Owen Sound accepts reservations that can be made through their website.
What are the opening hours of Swiss Chalet at 1598 18 Ave E., Owen Sound?
Swiss Chalet Owen Sound is open from 11:00 AM to 10:00 PM Monday to Saturday, and from 11:00 AM to 9:30 PM on Sunday.
Can I order delivery or takeout from Swiss Chalet Owen Sound?
Yes, delivery and takeout are available. You can order online through their website or mobile app, with options like curbside pickup, in-restaurant pickup, and delivery.
Does Swiss Chalet Owen Sound have a drive-thru service?
Yes, this location offers a drive-thru for your convenience to enjoy their menu without leaving your car.
Are there vegetarian or gluten-friendly options available at Swiss Chalet Owen Sound?
Yes, they offer vegetarian options and provide a Nutrition & Allergy Guide to accommodate gluten-friendly and allergen-sensitive guests.
Does Swiss Chalet Owen Sound offer any specials or deals?
Yes, they have various deals including limited-time promotions and family meal offers, which can be found on their Specials & Deals page.
What nearby restaurants can I visit in the Owen Sound area?
Near Swiss Chalet Owen Sound, you can find Harvey's for burgers and fast food, Montanas BBQ and Bar for barbecue and drinks, and Boston Pizza for pizza and chicken dishes.
Where can I shop for groceries or general retail near Swiss Chalet Owen Sound?
Nearby you will find Walmart Canada for groceries and general retail items, Canadian Tire for department and home goods, and Value Village for thrift and vintage shopping.
Are there automotive services near Swiss Chalet Owen Sound?
Yes, automotive services are available nearby including Kia of Owen Sound for vehicle sales, Great Canadian Oil Change for maintenance, and Carquest Auto Parts for supplies.
Is Swiss Chalet Owen Sound family-friendly and do they have a children's menu?
Yes, Swiss Chalet Owen Sound welcomes families and offers a children's menu to accommodate younger guests.