Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Owen Sound Subway® Restaurant at 955 Tenth St W brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor service, including staff being rude, inattentive, and unprofessional.
Food Freshness
Many customers reported issues with the freshness of ingredients, including browning vegetables and stale bread.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including unclean surfaces and improper food handling.
Inconsistency
Customers experienced inconsistent service and food quality, with some visits resulting in excellent subs while others were disappointing.
ST
Shelby Thompson
5 days ago
1.0
Visiting this location on Feb 27th,2026 around 6pm and had horrendous service. Three staff members and not one customer in the store other than myself. I waited a very long time just to have the staff member ignore everything I said, not once making eye contact with me. Small amount of mayo? Or sure just put the whole bottle, three jalapeños? Or sure, a whole handful! Wrong cheese? Sure why not, why have options when the staff member can just make it the way they want to...maybe she could pay for it too? And the line was filthy, dried up tuna, rotten saugy spinach, no gloves, old tomatoes clearly not good anymore, no care, no customer service. Honestly it was embarrassing. Thats the first and only time I have ever not tipped... I cant even believe I paid and didnt walk out. I walked in and addressed them with nothing but kindness and was met with rudeness, zero standard, and blatantly being ignored. Never going to this location again. I remember working at Subway as my first job, when they actually had standards of service. Instead I got a sub with almost no toppings and all sauce because all their toppings were old and gross looking and the staff put wayyyyy too much sauce..... I guess sandwich artists go for abstract art these days. Moral of the story, the food industry has sold out, time to focus on making meals at home instead of funding greedy companies who have no standards for themselves, their staff or the food.
T0
TF 0949
6 days ago
1.0
Used to love going to subway for a quick lunch/dinner every once in a while but lately it has been off putting. The staff rush through every order. Our latest meal there, the staff cut the bread so crooked that all of the toppings fell off. The lady that puts the toppings on can’t do it fast enough constantly saying “and, and” but when you give her more than two toppings in a row she has to clarify what you said. So frustrating!! Like once you’re done putting on the topping I will tell you what I want next. I get a veggie sub and constantly have to ask for more of things. This time, she didn’t even put enough lettuce to cover the bread. You think that with it being a veggie sub, they would automatically add more toppings as there is no meat. I had to ask for more cucumbers 3 times and then the lady became very snarky with me. Not to mention that the spinach was completely rotten. I watched a man sweep the floor and put the dirt in the dustpan without gloves and then come behind the counter to take a sub out of the toaster without washing his hands and then the lady making my sub touched the toaster door with the gloves that put toppings on my sub. Just gross. The place has definitely gone down hill in terms of the service, quantity and quality of the items. Most of the vegetables were browning. Extremely disappointing as we used to enjoy Subway but we will not be back.
AA
Adam
Feb 11, 2026
1.0
The Quality of the food is terrible, at this location and the one on the other side of town. I will never go to another subway again.
JB
Jay Bird
Jan 16, 2026
1.0
I recently had a disappointing experience at this Subway location. The attendant was unprofessional and demanding. After waiting approximately 10 minutes for service, I observed the staff member attending to other non-work-related tasks and texting on her phone. The state of cleanliness was subpar, with food preparation taking place on an unclean stainless steel surface without proper sanitization. When I brought this to the staff's attention, I was assured it was fine. As someone with experience in the food service industry, my concerns were ignored. Throughout the transaction, I received poor service, and the toppings provided were inadequate. At the time of payment, I was prompted to include a minimum gratuity, and when I expressed dissatisfaction, the staff member pointed to the ATM and instructed me to pay. Furthermore, no bag or sticker was offered to secure my sub. Given the circumstances, I intend to file a complaint with public health authorities and suggest that the location's management review their training procedures and service standards.
CK
Chris Kuczak
Jan 10, 2026
1.0
Multiple issues during our visit. Had to tell them 3 times what kind of cheese. The veggies looked like they were frozen and soggy. The lettuce was browning. The staff were not worried about glove contamination. They wore their gloves while touching the screen and touched door knobs with gloves on. Will be choosing the location on the other side of town from now on.
The Subway restaurant is located at 955 Tenth St W, Owen Sound, ON, N4K 5S2, Canada.
What are the operating hours of Subway at 955 Tenth St W?
Subway is open Monday to Thursday from 8:00 AM to 11:00 PM, Friday and Saturday from 8:00 AM to midnight, and Sunday from 9:00 AM to 11:00 PM.
Does this Subway restaurant offer catering services?
Yes, this Subway location offers catering services to meet your group needs.
What meal times are served at this Subway?
Subway serves breakfast, lunch, and dinner at this location.
What payment options are available at this Subway?
You can pay using American Express, Discover, MasterCard, and Visa at this Subway location.
Can I order Subway online or via an app for pickup or delivery?
Yes, you can place your order quickly and easily using the Subway app or online for in-store pickup or delivery.
Does this Subway restaurant have dine-in seating?
Yes, this Subway location serves customers dine-in as well as takeout.
Which nearby places can I visit before or after dining at Subway?
You can visit nearby places such as Tim Hortons for coffee, SmartStyle hair salon for grooming services, and Good Health Mart Owen Sound for health supplements before or after dining at Subway.
Are there any nearby pet stores or services close to Subway on Tenth St W?
Yes, Gardel Pet Shop is a nearby pet store offering pet services close to the Subway location on Tenth St W.
What hardware or retail stores are near the Subway at 955 Tenth St W?
Nearby hardware and retail options include Deals Surplus Store and Dulux Paints, which are convenient if you want to shop around your Subway visit.
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