Subway

3.7
263 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Owen Sound Subway® Restaurant at 1565 16th St E brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1565 16th St E, Owen Sound, ON
N4K 5N3, Canada

Hours

Reviews

3.7
263 reviews
5 stars
94
4 stars
86
3 stars
32
2 stars
12
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude behavior from staff and inadequate handling of customer complaints.

Food Quality

Several customers reported issues with food quality, such as stale bread and incorrect orders, while others praised the freshness of the ingredients.

Staff Performance

Mixed feedback on staff performance, with some customers praising individual employees for their service, while others criticized the overall lack of training and professionalism.

Order Accuracy

Many customers experienced issues with incorrect orders, both in-store and through online platforms, leading to dissatisfaction.

Cleanliness

Concerns were raised about cleanliness and hygiene practices, particularly regarding staff handling food without proper sanitation.
  • SS
    Spencer Smith
    Dec 28, 2025
    1.0
    Ordered soup through the app, but the store didn’t have it. They said they couldn’t refund me in-store and told me to use the app, which has no refund option. They also don’t answer the phone. Will not be returning.
  • MJ
    Mary Johnson
    Nov 30, 2025
    5.0
    I had a black Forest ham with shredded cheese, lettuce, sliced cucumber, thinly sliced red onions, pickles, yellow mustard and mayo on a lightly toasted Italian herbs and cheese 12 inch sub. They didn't have any just plain Italian white subs available so I had to get the Italian herbs and cheese.
  • JH
    Jordan Hubert
    Nov 25, 2025
    1.0
    Where is small quantity?
  • LS
    lakhvir singh
    Nov 10, 2025
    1.0
    paid full amount got half of it. Missing side items & without cutlery. Pick up the 4th call
  • RR
    Rohit Rana (么RẪñẫ)
    Aug 23, 2025
    1.0
    Terrible experience at this Subway. I asked to have my sandwich grilled, which I do at other locations all the time without a single issue. A brown guy refused and gave me the excuse of “too many toppings,” which simply wasn’t true. My sandwich had a normal amount, nothing excessive at all. This shows either laziness or a complete lack of customer care. Other Subways manage the exact same request easily, so why can’t this location? Instead of trying to accommodate a paying customer, the staff chose to argue and dismiss my request. If this is how they treat customers over something so simple, I can only imagine how little effort goes into the rest of their service. I will not be coming back, and I wouldn’t recommend this location to anyone who expects basic professionalism or consistency from Subway. If there were an option for 0 or negative stars, this location would definitely deserve it because of that attitude guy.

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Owen Sound?

The Subway is located at 1565 16th St E, RR 1, Owen Sound, ON N4K 5N3, Canada.

What are the opening hours of the Subway at 1565 16th St E?

The restaurant is open from 7:00 AM to midnight Monday to Friday, 8:00 AM to midnight on Saturday, and 8:00 AM to 11:00 PM on Sunday.