Subway

3.7
260 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Owen Sound Subway® Restaurant at 1565 16th St E brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1565 16th St E, Owen Sound, ON
N4K 5N3, Canada

Hours

Reviews

3.7
260 reviews
5 stars
93
4 stars
86
3 stars
32
2 stars
12
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude behavior and lack of professionalism from staff.

Food Quality

Several reviews mentioned issues with food quality, such as stale bread and incorrect orders, while others praised the freshness of the ingredients.

Staff Performance

Feedback highlighted inconsistency in staff performance, with some employees receiving praise for their service while others were criticized for being untrained or unhelpful.

Order Accuracy

Numerous customers experienced problems with order accuracy, including missing items and incorrect toppings.

Cleanliness

There were concerns about cleanliness and food hygiene practices among staff, with some customers reporting unsanitary conditions.
  • LS
    lakhvir singh
    Nov 10, 2025
    1.0
    paid full amount got half of it. Missing side items & without cutlery. Pick up the 4th call
  • JV
    John Villaflor
    Aug 28, 2025
    5.0
    Excellent staff service and quick.
  • RR
    Rohit Rana (么RẪñẫ)
    Aug 23, 2025
    1.0
    Terrible experience at this Subway. I asked to have my sandwich grilled, which I do at other locations all the time without a single issue. A brown guy refused and gave me the excuse of “too many toppings,” which simply wasn’t true. My sandwich had a normal amount, nothing excessive at all. This shows either laziness or a complete lack of customer care. Other Subways manage the exact same request easily, so why can’t this location? Instead of trying to accommodate a paying customer, the staff chose to argue and dismiss my request. If this is how they treat customers over something so simple, I can only imagine how little effort goes into the rest of their service. I will not be coming back, and I wouldn’t recommend this location to anyone who expects basic professionalism or consistency from Subway. If there were an option for 0 or negative stars, this location would definitely deserve it because of that attitude guy.
  • GS
    GURJOT SINGH
    Aug 23, 2025
    1.0
    Bad customer service don’t know to make deal with customer.
  • RS
    Rasang Soni
    Aug 10, 2025
    5.0
    Conor is the best sandwich artist. 👍🏻

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Owen Sound?

The Subway is located at 1565 16th St E, RR 1, Owen Sound, ON N4K 5N3, Canada.

What are the opening hours of the Subway at 1565 16th St E?

The restaurant is open from 7:00 AM to midnight Monday to Friday, 8:00 AM to midnight on Saturday, and 8:00 AM to 11:00 PM on Sunday.