McDonald's

2.6
223 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
1660 20th Avenue East, OWEN SOUND, ON
N4K 0K4, Canada

Hours

Reviews

2.6
223 reviews
5 stars
57
4 stars
20
3 stars
28
2 stars
23
1 star
95

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported receiving incorrect orders, old food, and unsatisfactory items like cold or hard fries.

Service Issues

Numerous reviews highlighted poor customer service, including long wait times, rude staff, and miscommunication.

Cleanliness

While some customers noted the store's cleanliness, there were also complaints about hygiene practices, such as staff handling food without washing hands.

Management Concerns

Reviews indicated dissatisfaction with management's handling of staff and customer service, leading to a negative overall experience.
  • CP
    Colleen Pedersen
    5 days ago
    1.0
    Terrible experience. I've given this McDonald's a few attempts and each time the order is either messed up or they have missed something and I've already drove home (25 minutes) for example, they gave my kids who are small buffalo instead of ranch. Tonight we attempted to get 5 PAID for ranch chicken snack wraps and 1 free chicken snack wrap reward. My receipt said 5 and 1 free reward. The screen said the same. They gave me 5 total. I went through drive thru again and asked for the missing wrap. The short brown hair girl who I believe might be a "manager" argued even after seeing the wrap and said if I wanted it I'd need to pay the $4.08 for it. I refused. I asked for a full refund and my points back which she explained I would have to get ahold of app support to get my points back and I said "forget it, ill take the one free wrap" to which she responds "why?". I wouldn't recommend this place to anyone. They need a whole new set of employees.
  • NB
    Nonya Buisness
    Nov 11, 2025
    4.0
    The coffee is great. I don't care much for the food per say, but I think the McDonalds coffee has to be the best tasting coffee in town. In saying that the McDonalds on the other side of town doesn't serve coffee after about 5pm. So I've given up on the Westside location. But Eastside location is a great coffee. We'll done people.
  • CC
    Cristina Colucci
    Nov 2, 2025
    1.0
    Rushed up there this morning to grab a breakfast sandwich and there was a hair in it :-( how is this possible with proper hygiene techniques? Ugh super gross to say the least.
  • PG
    Paul Guest
    Nov 1, 2025
    2.0
    Drove in to order a muffin and 6pc McNuggets. First she said twice you don’t have muffins. I asked what kind of muffins you have. She said breakfast, sausage, egg…I said again, MUFFINS what kind. Then she said orange, chocolate, blueberry. She just didn’t get it. Then I was asked ‘anything else?’ I said YES 6 McNuggets please. OK that’s it? 1 muffin. No, a muffin and 6 McNuggets . 10 piece? No, six. 10 piece? SIX. 1 muffin and a 6 piece mcnugget. OK. That was a very frustrating experience. If there a way out of the lineup, we would have driven away. That’s not what we’re used to at McDonalds. It was a struggle to understand what she was saying and it seemed she could not understand us either even with our engine turned off at the speaker. Sorry for the rant but if you don’t hear, you don’t get better.
  • DB
    D Bier
    Oct 23, 2025
    1.0
    Short and sweet: Dont go here. Its a joke. Theyre passing off old food as "fresh" Long version: they cannot do an order. Standards shows that you can place an order at anytime and it wont be made until you confirm youre there. They make it immediately and then let it sit. After confronting staff my food had been made 30 minutes prior, they initially claimed no, but then a staff member shouted "he took so long to get here" The window was then closed as it was the manager who was speaking. When management finally came to window i asked the policy onbthe food being made whichbalready shows on app. No one lives close to this location. Staff sucks, management sucks, and the food sucks. It shows aswell. The ppor revoews here are the truth. Wish i looked sooner

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Owen Sound?

McDonald's in Owen Sound is open daily from 5:00 AM to 1:00 AM.

When is the drive-through open at McDonald's Owen Sound?

The drive-through is open every day from 5:00 AM until 1:00 AM.