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McDonald's

2.6
(231 reviews)

Business Details

1660 20th Avenue East, OWEN SOUND, ON
N4K 5N3, Canada
(519) 376-6229
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
1660 20th Avenue East, OWEN SOUND, ON
N4K 5N3, Canada

Hours

Reviews

2.6
231 reviews
5 stars
57
4 stars
21
3 stars
28
2 stars
23
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and stale or poorly prepared food.

Cleanliness and Hygiene

While some noted cleanliness in the dining area, there were significant complaints about unsanitary conditions, including locked bathrooms and improper food handling.

Staff Training

Many reviews pointed out a lack of effective communication and understanding among staff, leading to frustrating customer experiences.

Parking and Accessibility

Customers expressed dissatisfaction with limited parking and difficult access to the restaurant, impacting their overall experience.
  • NW
    Nathan Wattam
    Jan 19, 2026
    1.0
    The night manger is very unprofessional and rude and disrespectful every time she’s on she says here’s your food and basically throws in your order at you and doesn’t say anything and slams the window shuts and rips the money out of hands. She does that to other people as well as I witness it.SHES gonna drive customers away. Don’t treat customers like that and expect them to come back. Other 2 locations has more professional staff
  • DD
    Dom
    Jan 18, 2026
    4.0
    Was beaten with burger, amazing burger tho!
  • MM
    Menokime Meekins-Walker
    Jan 18, 2026
    1.0
    Ordered a combo of a big mac with a rootbeer, rootbeer was not drinkable at all. It tasted like it had liquid smoke added to it. Also got a 10 peice chicken nugget with a iced tea, nuggets are soggy and taste like they've been sitting for who knows how long. They gave us an extra thing of fries but where stale and half cold when we got them. Disappointing as we had waited a good 15 - 20mins for our food. Wont be returning to this location anymore.
  • MH
    Mikayla H
    Jan 9, 2026
    1.0
    Constantly get orders wrong. This location is horrible for getting your order correct. It seems to be a pattern every time we go here that something is wrong!
  • EM
    Eric McKague
    Jan 3, 2026
    2.0
    Standard McDonald's food. Service was very slow. 12 minutes for 2 happy meals. Front counter kept having no one at it to even ask questions.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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