We are your local Thai Express and pride ourselves on cooking Thai food made with love, fresh ingredients, and authentic flavour fast in our fiery woks. Come enjoy your Thai faves like our Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and our signature General Thai® filled with the savoury, sweet, sour and spicy flavours of Thailand. We also have a tasty variety of curries, stir-fries, appetizers, and desserts filled with our Thai heart. Don’t forget to ask about our Discovery Menu with a different dish each day at a special price! Thai Express is the same but different.
Many customers expressed disappointment with the food quality, citing issues like small portions, lack of flavor, and unsatisfactory ingredients.
Customer Service
There are mixed reviews regarding customer service, with some praising the staff's friendliness while others reported rude and unprofessional behavior.
Cleanliness
Several reviews highlighted concerns about cleanliness and hygiene, with reports of dirty conditions and food safety issues.
Consistency
Frequent customers noted a decline in consistency regarding portion sizes and food quality over time.
Overall Experience
While some customers had positive experiences, many expressed dissatisfaction and indicated they would not return due to various issues.
RS
Rahul Sarma
Nov 3, 2025
5.0
Best Thai Express location in Ottawa. They know how to make proper Pad Sew. 👍🏽
LA
Liliane Anotakomo
Nov 2, 2025
5.0
So nice and very professional.
SF
Sebastian Fox
Nov 2, 2025
5.0
Amazing staff
BB
Barjesha Bedi
Oct 21, 2025
1.0
I have ordered vegetables roll
And i got shrimp and also it is frozen
They are so rude and telling me he gave me the expensive one that doesn’t matter
I am vegetarian
AK
Amanda Khalil
Oct 7, 2025
1.0
Very disappointed with the food. There was like few pieces of chicken and few of the veggies and the rest rice, why? We are not paying with monopoly money, the box is like $18 that is not cheap to get such portions. Also asked for mild and got like mid spicy, so we were not able to finish the rice anyway. not sure if it is this location only. I could get a better plate at the same price at a sit-down restaurant.
Frequently Asked Questions About Thai Express Restaurant Ottawa
Where is Thai Express Restaurant Ottawa located?
Thai Express Restaurant Ottawa is located at 2210 Bank St, South Keys Shopping Centre, Ottawa, ON, K1V 1J5, Canada.
What are the opening hours of Thai Express Restaurant Ottawa?
The restaurant is open from 11:00 AM to 11:59 PM daily, with an additional late-night interval from 12:00 AM to 2:00 AM, seven days a week.
What kind of cuisine does Thai Express Restaurant Ottawa offer?
They specialize in authentic Thai cuisine with dishes like Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, curries, stir-fries, appetizers, and desserts.
What payment options are accepted at Thai Express Restaurant Ottawa?
The restaurant accepts CASH and CONTACTLESSPAYME as payment options.
How can I connect with Thai Express Restaurant Ottawa on social media?
You can follow them on Instagram @thai_express, Twitter @thaiexpress, Facebook at their page, LinkedIn, TikTok, and YouTube Channel for updates and videos.
Are there any nearby public transportation options to Thai Express Restaurant Ottawa?
Yes, Greenboro Station, a bus and train station, is nearby, making it convenient to reach the restaurant via public transit.
What other dining options are close to Thai Express Restaurant Ottawa?
Nearby dining options include Mucho Burrito, a Mexican fast-food restaurant, and McDonald's for quick meals.
Where can I shop for clothing near Thai Express Restaurant Ottawa?
Nearby clothing stores include Moores, GAP OUTLET, Mark's, and Joe Fresh for a variety of mens and womens fashion options.
Are there any pharmacies or health-related stores near Thai Express Restaurant Ottawa?
Yes, Shoppers Drug Mart, Pharmacy Care Clinic by Shoppers Drug Mart, Loblaw pharmacy, and Bashaal Ltd are nearby for health and pharmacy needs.
Does Thai Express Restaurant Ottawa offer any special menu with unique dishes?
Yes, they offer a Discovery Menu featuring a different dish each day at a special price, providing variety beyond their regular menu.