About
Thai Restaurant
We are your local Thai Express and pride ourselves on cooking Thai food made with love, fresh ingredients, and authentic flavour fast in our fiery woks. Come enjoy your Thai faves like our Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and our signature General Thai® filled with the savoury, sweet, sour and spicy flavours of Thailand. We also have a tasty variety of curries, stir-fries, appetizers, and desserts filled with our Thai heart. Don’t forget to ask about our Discovery Menu with a different dish each day at a special price! Thai Express is the same but different.
Location
Hours
Reviews
3.7
424 reviews
5 stars
258
4 stars
30
3 stars
11
2 stars
19
1 star
106
What are people saying?
AI-generated from recent customer reviews
Hygiene Issues
Multiple customers reported serious hygiene concerns, including staff handling food without proper sanitation practices.
Customer Service
A significant number of reviews highlighted rude and unprofessional behavior from staff, particularly an elderly male employee.
Food Quality
While some customers enjoyed the food, others reported poor quality, incorrect orders, and even food safety issues leading to food poisoning.
Inconsistent Experience
Customer experiences varied widely, with some praising the service and food while others expressed disappointment and discomfort.
Positive Staff Interactions
Despite negative feedback, there were mentions of friendly staff members who provided good service, indicating some positive interactions.
- MQMustafa Qalandari5 days ago1.0I had a pick up for Uber they said it takes 5 to 10 minutes so I went back to my car and I was waiting for 15 minutes in my car when I come back to the restaurant my order was ready on the table, but the chef said go and wait for 5 to 10 minutes, I said my order is ready here and I already waited for 15 minutes and you just need to give me my order and I will go because it’s ready on your table and the guy who was working at the store was really really angry and he was fighting with everybody. I’m so sorry for you guys
- NKNimesha KavindiOct 30, 20251.0This location really needs improvement. The person preparing the food was not following proper hygiene, and the food itself tasted off. Staff didn’t communicate properly and made customers feel unwelcome. Not recommended at all.
- BBBrothersOct 29, 20251.0This Thai Express needs a full inspection. The food tasted bad and the worker had no hygiene using fingers on hair and face, then touching food. The service was rude, no respect for customers, and the whole place felt unclean. Avoid this location completely.
- PSParvinder SinghOct 18, 20251.0Today, I visited Thai Express at 9 PM, and there were two people working. Both of them were very rude, and among them, there was an elderly man who was extremely rude. This is the third time it has happened to me. I think that this elderly person needs retirement; he doesn’t seem happy doing this job and is giving off negative vibes, which makes the customers uncomfortable. I kindly request that this be addressed, or that he be given retirement. Thank you.”
- BMBehzad MolaieOct 15, 20251.0Review for Thai Express, 265 Laurier Ave E, Ottawa: I want to share my experience so that future customers are aware. My wife, who works as an Uber Eats driver, visited this restaurant to pick up an order. The food wasn’t ready when she arrived, so she waited patiently — which is a normal and reasonable thing to do. Shockingly, the owner verbally abused her with extremely offensive language, followed her outside, and even made obscene gestures. This behavior is completely unprofessional and unacceptable. No customer or delivery person should ever be treated this way. I strongly advise anyone considering this restaurant to be cautious. Treating people with respect is basic decency, and unfortunately, that is lacking here. The world is a better place when we support fairness and kindness — please think twice before supporting a business that behaves this way
Frequently Asked Questions About Thai Express Restaurant Ottawa
What type of cuisine does Thai Express Restaurant Ottawa offer?
Thai Express Restaurant Ottawa offers authentic Thai cuisine made with fresh ingredients and traditional flavors, including dishes like Pad Thai, Tom Yum Soup, and various curries and stir-fries.
Where is Thai Express Restaurant Ottawa located?
The restaurant is located at 265 Laurier Avenue East, Ottawa, ON, K1N 6P7, Canada.
What are the opening hours of Thai Express Restaurant Ottawa?
Thai Express Restaurant Ottawa is open daily from 11:00 AM to 11:59 PM and also briefly from midnight to 2:00 AM.
How can I contact Thai Express Restaurant Ottawa?
You can contact the restaurant by phone at +1 613-233-2119.
Does Thai Express Restaurant Ottawa accept contactless payments?
Yes, the restaurant accepts both cash and contactless payment options.
Are there any nearby coffee shops to Thai Express Restaurant Ottawa?
Yes, Starbucks Canada, a popular coffee shop, is located nearby and is a great spot to grab a coffee before or after your meal at Thai Express.
What other restaurants are located near Thai Express Restaurant Ottawa?
Nearby you can find various eateries such as Sushiman for sushi lovers, South St. Burger for burgers, and Shawarma Bits for Middle Eastern cuisine, providing many dining options in the area.
Is there a gym close to Thai Express Restaurant Ottawa?
Yes, Anytime Fitness is located nearby if you want to work out before or after dining at Thai Express.
Can I follow Thai Express Restaurant Ottawa on social media?
Yes, you can find them on Instagram @thai_express, Twitter @thaiexpress, Facebook, TikTok @thai_express, and their YouTube channel Thai Express.
What is the special Discovery Menu at Thai Express Restaurant Ottawa?
The Discovery Menu features a different Thai dish each day offered at a special price, allowing customers to try new and exciting flavors from Thailand.