Swiss Chalet

3.6
871 reviews
Rotisserie Chicken

About

RestaurantRecipe Unlimited
Swiss Chalet in Ottawa, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
540 Montreal Rd, Ottawa, ON
K1K 0T9, Canada

Hours

Reviews

3.6
871 reviews
5 stars
339
4 stars
215
3 stars
115
2 stars
64
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and understaffing, leading to poor dining experiences.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about cold, dry, or poorly prepared meals.

Cleanliness Concerns

Customers noted cleanliness issues, including dirty tables and the presence of fruit flies, impacting their overall experience.

Friendly Staff

Despite the issues, many reviews highlighted the friendliness and helpfulness of the staff, which was a positive aspect of the dining experience.

Delivery Problems

Numerous complaints were made regarding incorrect or missing items in delivery orders, causing frustration among customers.
  • GS
    Greg Sommerville
    Oct 16, 2019
    5.0
    The food tastes good, and the service was fast and friendly. If you're pressed for time, and are in a budget, this place will satisfy those needs.
  • AL
    Amber Lepine
    Jun 7, 2018
    1.0
    Place my order on app @9pm delivery time given 2as 10:17 pm delivery man named Henry showes up @10:50 and my order isn't even in his bag and by this time Swiss chalet @540 Montreal Road is closed so I got no meal had my credit card charged N lost 1000 Sean points as I used them to help pay the bill. I am so not impressed considering I order from them twice a month and done in 1 time a month Very hungry and angry customer Amber
  • JW
    James Wazen
    Mar 31, 2018
    4.0
    Service is always great and the restaurant always very clean. I have yet to be served pink chicken at this spot, so that's a good thing.

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 540 Montreal Rd, Ottawa offer a Braille menu?

Yes, every Swiss Chalet location with a dining room has a Braille menu.

What type of food is Swiss Chalet at 540 Montreal Rd, Ottawa known for?

Swiss Chalet is famous for its authentic rotisserie chicken, slow-roasted over an open flame, along with fresh-cut fries and their Signature Chalet Sauce.