Brand Certified
Swiss Chalet
3.6(870 reviews)
Certified by Swiss Chalet • Feb 22, 2026
Business Details
540 Montreal Rd, Ottawa, ON
K1K 0T9, Canada
Certified by Swiss Chalet • Feb 22, 2026
(613) 746-1777
Certified by Swiss Chalet • Feb 22, 2026
https://www.swisschalet.com/en/locations/on/ottawa/540-montreal-rd
Certified by Swiss Chalet • Feb 22, 2026
About
Certified by Swiss Chalet • Feb 22, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Ottawa, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • Feb 22, 2026
Hours
Certified by Swiss Chalet • Feb 22, 2026
Reviews
3.6
870 reviews
5 stars
339
4 stars
215
3 stars
115
2 stars
64
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, long wait times, and understaffing, leading to poor dining experiences.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about cold, dry, or poorly prepared meals.
Cleanliness Concerns
Customers noted issues with cleanliness, including dirty tables and the presence of fruit flies.
Friendly Staff
Despite the issues, many reviews highlighted the friendliness and helpfulness of the staff.
Delivery Problems
Numerous complaints were made about incorrect or delayed delivery orders, causing frustration among customers.
- RGRichard G.Dec 27, 20195.0Always awesome.
- RMRamesh MahbubaniMar 30, 20191.0I have ordered a quarter chicken dinner twice from this location and on both occasions, they never provided any cutlery or ketchup for the fries or butter for the roll. Last night I ordered the chicken spring rolls with my order. I have ordered from Swiss Chalet in Toronto and I know they always provide a cutlery set and condiments with the order and the spring rolls come with a dipping sauce! There was no dipping sauce, and the Swiss Chalet app kept crashing! Not the best and won’t be ordering from here again!
- JJJimNov 24, 20184.0Great place. Lots of old people so it's calm and quiet
- KSKelly SchneiderJul 25, 20165.0Great service
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 540 Montreal Rd, Ottawa offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
What type of food is Swiss Chalet at 540 Montreal Rd, Ottawa known for?
Swiss Chalet is famous for its authentic rotisserie chicken, slow-roasted over an open flame, along with fresh-cut fries and their Signature Chalet Sauce.
What are the operating hours for Swiss Chalet at 540 Montreal Rd, Ottawa?
The restaurant is open daily from 11:00 AM to 10:00 PM, with Sunday closing slightly earlier at 9:30 PM.
Does Swiss Chalet at 540 Montreal Rd, Ottawa offer delivery and takeout services?
Yes, Swiss Chalet offers both delivery and takeout. You can place orders online via their website or mobile app for convenience.
Can I order ahead online or use curbside pickup at Swiss Chalet Ottawa - Montreal Rd?
Yes, you can order ahead online through the website or mobile app, and choose curbside pickup, in-restaurant pickup, or delivery options.
Are there any vegetarian or gluten-friendly options available at Swiss Chalet Ottawa - Montreal Rd?
Yes, they offer vegetarian and gluten-friendly options. Please consult their Nutrition & Allergy Guide for detailed information.
Is Swiss Chalet at 540 Montreal Rd, Ottawa family-friendly and do they have a children's menu?
Yes, Swiss Chalet welcomes families and children and offers a children's menu.
Does Swiss Chalet Ottawa - Montreal Rd serve alcohol and coffee?
Yes, they serve liquor, beer, wine, cocktails, and coffee at this location.
What are some nearby places to Swiss Chalet at 540 Montreal Rd, Ottawa that customers might visit?
Nearby places include M&M Food Market (supermarket), Pizza Hut (pizza restaurant), and Evertrain Fitness (gym). Customers can shop, grab additional food options, or visit the gym before or after dining at Swiss Chalet.
Is there a shipping or printing service close to Swiss Chalet Ottawa - Montreal Rd?
Yes, The UPS Store #149 and The UPS Store freight and cargo services are nearby, useful for customers needing shipping or printing services when visiting the area.
Where can I find health and organic food stores near Swiss Chalet at 540 Montreal Rd, Ottawa?
Nearby you can visit Kardish Health Food Centre, an organic grocery and vitamins store, offering health products for customers interested in wellness.
Brand Certified Facts from Swiss Chalet
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Certified February 22, 2026Yext Knowledge Graph
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