About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ottawa Subway® Restaurant at 1261 Donald St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
4.2
354 reviews
5 stars
228
4 stars
54
3 stars
17
2 stars
8
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and attentive service from staff, with many specific mentions of employees like Krishna, Tirth, and Faizan for their exceptional service.
Food Quality
Many reviews highlighted the freshness and quality of the ingredients, with specific sandwiches receiving positive mentions for taste and preparation.
Cleanliness
Customers consistently noted the cleanliness of the location, appreciating the well-maintained environment and attention to hygiene.
Inconsistent Experiences
Some customers reported negative experiences, particularly with specific staff members and order accuracy, indicating a need for improved consistency in service.
- CBCass BoudDec 12, 20255.0Had a great experience at this location thanks to Thirth. He was friendly and a great conversationalist! Store was very clean and food was so tasty!
- AAAdelBarakatiDec 12, 20255.0I had a great experience at this Subway location, thanks to. KRISHNA She was very kind, professional, and attentive. She greeted me warmly, prepared my order exactly as requested, and made the whole process pleasant. Excellent customer service, I truly appreciate her effort!
- RRRSBDec 6, 20255.0I had an excellent experience at Subway thanks to Faizan! He is incredibly polite, patient, and professional. He prepared my order with great care and made sure everything was exactly the way I wanted. His friendly attitude and great customer service truly made my visit enjoyable. Faizan is definitely one of the best employees I’ve met—Subway is lucky to have him! Highly recommended!
- JRJohnny RunningDec 3, 20251.0First off I’d like to say I eat subway everyday. I use to come to this subway location everyday. Haven’t been to this location in a few months. Since the new owner took over this location really sucks. The staff have very bad attitudes especially the one girl. Old vegetables. Lettuce is brown. Spinach is all wilted. When I mentioned it to the girl she really didn’t care. She says that’s the way it comes. I said it comes brown lol. I feel like I wasted $20. Will not be returning. Be warned
- AGAyoob GiorgioDec 3, 20255.0I had a small issue with my order at Subway, but the team handled it perfectly. As soon as I reached out, they were quick to respond, super understanding, and immediately rectified the situation. They even offered me a free Subway as a gesture of goodwill, which I really appreciated. Mistakes happen, but it’s the way a business deals with them that truly matters — and Subway absolutely delivered excellent customer service. I’ll definitely continue coming back! 👍🥪
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway restaurant is located at 1261 Donald St, Unit 13, Donald St. Laurent Plaza, Ottawa, ON, K1J 8W3, Canada.
What are the operating hours of this Subway restaurant?
The restaurant is open Monday to Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 9:00 AM to 1:00 AM.
What types of meals are served at this location?
This Subway serves breakfast, lunch, and dinner.
Does this Subway offer pickup and delivery services?
Yes, it offers in-store pickup and curbside pickup services.
Can I order Subway online or via an app?
Yes, you can place orders quickly and easily through the Subway app or online at their official menu website.
What payment methods are accepted at this Subway?
They accept American Express, Mastercard, and Visa.
Is catering available at this Subway restaurant?
Yes, catering services are available to help with your events and gatherings.
Can customers dine in at this Subway location?
Yes, the restaurant serves dine-in customers.
What nearby Asian fusion and vegetarian-friendly restaurant can I visit after eating at Subway?
After your meal at Subway, you can visit Noodlebox, which specializes in Asian fusion, vegetarian, and gluten-free cuisine.
Are there any beauty salons close to Subway at Donald St. Laurent Plaza?
Yes, Beauté Hera and M&T Hair Loft are nearby beauty salons where you can enjoy beauty services after your meal at Subway.
What financial service providers are located near this Subway restaurant?
H&R Block Canada and easyfinancial Services are nearby professional financial service providers.