Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Ottawa Subway® Restaurant at 4285 Strandherd Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.1
169 reviews
5 stars
57
4 stars
36
3 stars
8
2 stars
11
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and lack of attention to orders.
Portion Sizes
Numerous reviews mentioned stingy portions of toppings and ingredients, leading to dissatisfaction.
Food Quality
Several customers expressed disappointment with the quality of food, including stale bread and insufficient fresh ingredients.
Cleanliness
While some reviews praised the cleanliness of the location, others highlighted issues with hygiene and food handling.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good service from specific employees.
- MGMrinmoy GhoshNov 2, 20252.0Quantity is very limited and for veggies also i had to ask multiple times. Will avoid this outlet.
- BSBRaR Gurpinder Jeet singhOct 27, 20251.0The customer service at this Subway location was not good. The staff were not friendly and seemed impatient while taking orders. They also charged an extra $2 for every small addition, which felt unfair. Definitely not a good experience.
- GSgurpreet singhOct 27, 20251.0I visited this Subway location today and asked for just a little bit of extra onions on my sandwich. The staff member told me it would be $2 extra for each topping, even though only wanted a very small amount. I"'ve never experienced this at any other Subway. Usually, a small amount of extra vegetables is not charged, especially something as basic as onions. I was really disappointed with the customer service. It felt unfriendly and not customer-focused. I hope management can look into this and train staff to handle these situations more politely and reasonably. I enjoy Subway, but this experience was not a good one.
- BLBriana LombardoOct 17, 20251.0Made an online order prior to arriving and watched as they served new customs before having the online order ready (made prior to new customers arriving) don’t bothering ordering online if you are trying to skip the line
- GPGillian PriceSep 29, 20255.0Staff were very friendly and store was clean. Great place to have lunch. Would recommend
Frequently Asked Questions About Subway
What are the address and location details of Subway at Trinity Common at Citigate?
Subway is located at 4285 Strandherd Drive, Trinity Common At Citigate, Ottawa, ON, K2J 6E5, Canada.
What are the operating hours of Subway on weekdays?
Subway is open Monday through Friday from 7:00 AM to 10:00 PM.
Does Subway offer any pickup or delivery services?
Yes, Subway offers in-store pickup as a pickup and delivery service.
What meals does Subway serve throughout the day?
Subway serves breakfast, lunch, and dinner.
What types of payment are accepted at Subway on Strandherd Drive?
Subway accepts American Express, Discover, Mastercard, and Visa.
Can customers dine in at Subway, or is it takeout only?
Customers can dine in at Subway. It is not a drive-through; however, dine-in is served.
Does Subway provide catering services in Ottawa?
Yes, Subway offers catering services for various events and gatherings.
Where can I view Subway's menu online?
You can see Subway's menu online at https://subway.com/en-ca/restaurant/68140-0/menu?utm_source=yext-other&utm_medium=local&utm_term=acq&utm_content=68140&utm_campaign=evergreen-2020.
What nearby places can customers visit before or after dining at Subway?
Nearby places include Eyes of Barrhaven optometry, TELUS Koodo mobile phone store, SmartStyle hair salon, Magicuts beauty salon, and Citigate Animal Hospital. Customers can combine their visit to Subway with appointments or shopping at these locations.
Is there a coffee shop nearby Subway for a beverage before or after your meal?
Yes, Tim Hortons is located nearby, offering coffee and other beverages for a quick stop before or after enjoying your Subway meal.
Are there other dining options near Subway at Trinity Common?
Yes, nearby dining options include Shawarma Kingdom (Middle Eastern), Panago Pizza (pizza), Lone Star Texas Grill (Tex-Mex), and Tim Hortons (coffee and cafe).