Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ottawa Subway® Restaurant at 4285 Strandherd Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.2
173 reviews
5 stars
59
4 stars
37
3 stars
8
2 stars
11
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and lack of attention to orders.
Ingredient Quality
Numerous reviews highlighted issues with the freshness and quantity of ingredients, with complaints about stinginess and unsanitary conditions.
Order Accuracy
Several customers experienced problems with incorrect orders, missing items, and poor handling of special requests.
Cleanliness
While some customers noted cleanliness, others reported unsanitary practices, particularly in food handling.
Positive Experiences
Despite the negative feedback, there were mentions of friendly staff and good service from specific employees, indicating some positive experiences.
- NPNita Patel5 days ago4.0I ordered BOGO offers on 31 Dec. I like and it was good . But on 30 Dec, same ordered at 3777 Strandherd dr. They didn’t gave me another free. Same offer BOGO. That place was not good. I complain online. Unfortunately no response yet.
- BPbrij patelDec 22, 20251.0Lettuce is a main ingredient of the subway specially for vegetarians and they are out of stocks for lettuce ! And funny thing is Costco is right behind them and they have tons of lettuce! Don’t visit this store ! Very bad experience 😡😡😡 We ordered herb & cheese bread they gave us white bread ! We asked for hebenero cheese - they didn’t put any cheese 🧀! Are you serious about your business?
- KKKrishan KalerDec 13, 20255.0Arupa provided amazing service! She was very kind, patient, and made sure everything was just right with my order. Her positive attitude truly made my visit enjoyable.
- MGMrinmoy GhoshNov 2, 20252.0Quantity is very limited and for veggies also i had to ask multiple times. Will avoid this outlet.
- GSgurpreet singhOct 27, 20251.0I visited this Subway location today and asked for just a little bit of extra onions on my sandwich. The staff member told me it would be $2 extra for each topping, even though only wanted a very small amount. I"'ve never experienced this at any other Subway. Usually, a small amount of extra vegetables is not charged, especially something as basic as onions. I was really disappointed with the customer service. It felt unfriendly and not customer-focused. I hope management can look into this and train staff to handle these situations more politely and reasonably. I enjoy Subway, but this experience was not a good one.
Frequently Asked Questions About Subway
What are the address and location details of Subway at Trinity Common at Citigate?
Subway is located at 4285 Strandherd Drive, Trinity Common At Citigate, Ottawa, ON, K2J 6E5, Canada.
What are the operating hours of Subway on weekdays?
Subway is open Monday through Friday from 7:00 AM to 10:00 PM.
Does Subway offer any pickup or delivery services?
Yes, Subway offers in-store pickup as a pickup and delivery service.
What meals does Subway serve throughout the day?
Subway serves breakfast, lunch, and dinner.
What types of payment are accepted at Subway on Strandherd Drive?
Subway accepts American Express, Discover, Mastercard, and Visa.
Can customers dine in at Subway, or is it takeout only?
Customers can dine in at Subway. It is not a drive-through; however, dine-in is served.
Does Subway provide catering services in Ottawa?
Yes, Subway offers catering services for various events and gatherings.
Where can I view Subway's menu online?
You can see Subway's menu online at https://subway.com/en-ca/restaurant/68140-0/menu?utm_source=yext-other&utm_medium=local&utm_term=acq&utm_content=68140&utm_campaign=evergreen-2020.
What nearby places can customers visit before or after dining at Subway?
Nearby places include Eyes of Barrhaven optometry, TELUS Koodo mobile phone store, SmartStyle hair salon, Magicuts beauty salon, and Citigate Animal Hospital. Customers can combine their visit to Subway with appointments or shopping at these locations.
Is there a coffee shop nearby Subway for a beverage before or after your meal?
Yes, Tim Hortons is located nearby, offering coffee and other beverages for a quick stop before or after enjoying your Subway meal.
Are there other dining options near Subway at Trinity Common?
Yes, nearby dining options include Shawarma Kingdom (Middle Eastern), Panago Pizza (pizza), Lone Star Texas Grill (Tex-Mex), and Tim Hortons (coffee and cafe).