Subway

4.2
444 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Ottawa Subway® Restaurant at 8555 Campeau Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
8555 Campeau Drive, Ottawa, ON
K2T1B7, Canada

Hours

Reviews

4.2
444 reviews
5 stars
320
4 stars
46
3 stars
6
2 stars
7
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional in their interactions with customers.

Food Quality

Several customers reported issues with food freshness and quality, particularly with the chicken, which was described as old or improperly prepared.

Cleanliness

Multiple reviews pointed out concerns regarding hygiene practices, including improper glove use and overall cleanliness of the establishment.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted positive experiences with food quality and service.

Inconsistent Service

There were mixed reviews about service speed and attentiveness, with some customers experiencing quick service while others felt rushed or ignored.
  • JL
    J Lark
    Nov 11, 2025
    1.0
    Accepted my online order and when I arrived to pick it up they said sorry we have no bread so we can’t make your order, rather than just cancelling/refunding order on the app and wasting my time driving here.
  • EE
    Em
    Oct 26, 2025
    1.0
    My mother and I had an extremely disappointing experience at this Subway location on October 26th around 5:45 PM, and I would strongly discourage anyone from visiting. We attempted to place our order through the Subway mobile app to use a promotion offering buy one footlong, get one 6 inch for $1.99. However, the app stated that the store was not currently accepting mobile orders. We approached the staff for assistance, and the first employee we spoke to (the one preparing sandwiches) told us that although the promotion was technically online-only, we could scan the main code from the app at the register and the offer should still apply. While we were discussing this, a second employee interjected in a very rude and argumentative manner, saying that it was “not their problem” that the app wasn’t working. Despite her attitude, we decided to continue with our order based on what we were told by the first woman, under the impression that we were able to use the coupon. When we reached the register, the second employee rang in our order and scanned my mother’s app code as instructed. She stated that the coupon did not appear, and when my mother politely asked what could be done, as we were told we could use it, the employee became aggressive and confrontational. The two staff members contradicted each other — the first denying what she had previously said, stating she had never told us we could use it — and neither made any attempt at all to resolve the issue. The second employee repeatedly said it was “not her problem”, and after aggressively and argumentatively going back and forth with my mother at the cash register for over a minute, finally insisted we pay full price. At that point, due to their unprofessional, rude behavior and unwillingness to help, we decided to leave the food behind and exit the store. I have also put in a formal complaint to corporate, as it seems many other individuals have experienced the same treatment. Overall, this was one of the worst customer service experiences we’ve had. The staff were rude, dismissive, and provided contradictory information. We left feeling disrespected and frustrated. We will not be returning to this location, and I strongly advise others to avoid it as well.
  • AC
    Aishu Cutie
    Oct 23, 2025
    1.0
    I had an extremely bad experience at this Subway location. The chicken in my sandwich tasted old and didn’t seem fresh at all. It had a strange texture and flavor that made the whole sandwich unpleasant. I specifically explained how I wanted my sandwich to be made, but the staff completely ignored my instructions. They seemed impatient and rushed, and didn’t care about customer satisfaction at all. When I tried to explain that the sandwich was not made properly, the worker didn’t apologize or offer to fix it. The attitude was rude and unprofessional. For the price I paid, I expected fresh food and good service, but instead I got a poor-quality meal and a disappointing experience. This visit has really changed my opinion about this location. I hope the management seriously looks into the quality of their chicken and trains the staff to listen to customers and treat them with respect.
  • PP
    Poonam Poonia
    Oct 23, 2025
    1.0
    Today me and my friends are went here first time and our experience is so bad. Their staff are so rude to customers. They don’t listen and do according to customers. They have too much attitude. They don’t know about that, how they need to talk and serve to customers. Please don’t come this subway because of these two girls and choose another restaurant.
  • PK
    parvinder Kaur
    Oct 23, 2025
    1.0
    This two girls behaviour was too rude , they are indian but they are so mean when we told them we need a sandwich and they also use a paper when we need our sandwich grill and they didn’t make a sandwich according to us . If manger see this review please told them how to attend the customer and how to talk when someone is coming there to eat a sandwich I will give you a zero review and this sandwich is tasteless

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 8555 Campeau Drive, Suite 595, Ottawa-Carlton, Ottawa, ON, K2T1B7, inside Tanger Outlets.

What are the opening hours of this Subway location?

This Subway is open Monday to Saturday from 8:30 AM to 9:00 PM and on Sunday from 8:30 AM to 6:00 PM.