Subway

3.7
207 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ottawa Subway® Restaurant at 4792 Bank Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
4792 Bank Street, Ottawa, ON
K1T 3W5, Canada

Hours

Reviews

3.7
207 reviews
5 stars
101
4 stars
35
3 stars
18
2 stars
12
1 star
41

What are people saying?

AI-generated from recent customer reviews

Hygiene Issues

Multiple customers reported poor hygiene standards, including dirty tables, bathrooms, and food preparation areas.

Customer Service

While some staff members received praise for their friendliness and service, others were criticized for rudeness and unprofessional behavior, particularly from management.

Food Quality

Several reviews highlighted inconsistent food quality, including stale bread and incorrect orders, leading to customer dissatisfaction.

Staff Performance

Certain employees, particularly Sukhpal, received high praise for their exceptional service, while others were noted for lack of knowledge and care in food preparation.
  • TT
    T
    Dec 25, 2025
    1.0
    Poor hygiene standard. We previously visited this subway and everything was well maintained and CONSISTENTLY clean. Now tables are dirty, food and used paper pieces are on floor and we need to call the person to clean.
  • CL
    Chris Laprade
    Oct 30, 2025
    5.0
    The best subway around Very generous
  • DL
    D. L
    Oct 26, 2025
    1.0
    Bathrooms were gross. I told the worker that both toilet seats had urine stains and they look annoyed that I mentioned it. Kid changing tables were also very unsanitary.
  • LS
    Lovepreet Singh
    Oct 24, 2025
    5.0
    I’ve been going to this Subway for months now, and the staff here are genuinely amazing. They’re always friendly, polite, and remember my order every time. The food is fresh, the place is clean, and the service is always quick. It’s honestly one of the best Subways I’ve been to the people here make the experience great every single visit!
  • LA
    Laura Acs
    Oct 18, 2025
    1.0
    Edit to Add Here we are December 21 2025 and I was hungry and thought heck I'll give it another try and here I am fuming in astonishment I can not even fathom how over 6 months later it's the same mistake my toppings are on my son's Italian bun and his are on my herbs and cheese ...... 3 orders .... 3x same mistake how is this even possible? So extremely upset still (Feb 20th subway app/Feb 27th Uber Eats- they made this oder right and refunded when it had nothing to do with them) especially seeing subway is one of my favorites I ordered for 2 through their app and they reversed the bun and toppings not only once but twice the second time I irdered through a delivery service. Spoke to the owner who accused me of lying not once but twice. So I thought we'll I'll double check again but both emails confirmed I ordered correctly and they made the mistake. The second time I called they lied about who I was talking too the first time I was told it was the owner the second time same voice but just an employee. They never returned my call as promised and never rectified the over $60 in mistakes. I am so angry and upset that they would one not fix it but actually call me a liar the first time the manager even said I double checked the order myself.... really?? Since when does a manager check to see an employee put the right toppings on the right bun? I tried to forget it because my goal is to promote local as I am a lifelong community member but this situation has been holding space in my thoughts. I think if the owner had of at least apologized I could of let it go but it's being called a liar not once but twice I have no idea who I actually spoke to at the store but they need customer service training.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant at Findlay Creek Shopping Centre?

The Subway is located at 4792 Bank Street, Unit A002, Findlay Creek Shopping Centre, Ottawa, ON, K1T 3W5, Canada.

What are the operating hours of this Subway restaurant?

This Subway is open Monday to Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 10:00 PM.