Subway

3.7
205 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Ottawa Subway® Restaurant at 4792 Bank Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
4792 Bank Street, Ottawa, ON
K1T 3W5, Canada

Hours

Reviews

3.7
205 reviews
5 stars
100
4 stars
35
3 stars
18
2 stars
12
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and attentive service from staff members like Sukhpal, there were also numerous complaints about rude and unhelpful staff, particularly from management.

Food Quality

Feedback on food quality was mixed; some customers enjoyed fresh ingredients and well-made sandwiches, while others reported stale bread, incorrect orders, and food safety concerns.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms and drink dispensers, which raised significant concerns among customers.

Order Accuracy

Many customers experienced issues with incorrect orders, missing ingredients, and additional charges for simple requests, leading to frustration and disappointment.

Atmosphere

The atmosphere was generally described as welcoming and friendly, with some customers noting a positive dining experience despite the service and food quality issues.
  • CL
    Chris Laprade
    Oct 30, 2025
    5.0
    The best subway around Very generous
  • DL
    D. L
    Oct 26, 2025
    1.0
    Bathrooms were gross. I told the worker that both toilet seats had urine stains and they look annoyed that I mentioned it. Kid changing tables were also very unsanitary.
  • LS
    Lovepreet Singh
    Oct 24, 2025
    5.0
    I’ve been going to this Subway for months now, and the staff here are genuinely amazing. They’re always friendly, polite, and remember my order every time. The food is fresh, the place is clean, and the service is always quick. It’s honestly one of the best Subways I’ve been to the people here make the experience great every single visit!
  • LA
    Laura Acs
    Oct 18, 2025
    1.0
    So extremely upset still especially seeing subway is one of my favorites I ordered for 2 through their app and they reversed the bun and toppings not only once but twice the second time I irdered through a delivery service. Spoke to the owner who accused me of lying not once but twice. So I thought we'll I'll double check again but both emails confirmed I ordered correctly and they made the mistake. The second time I called they lied about who I was talking too the first time I was told it was the owner the second time same voice but just an employee. They never returned my call as promised and never rectified the over $60 in mistakes. I am so angry and upset that they would one not fix it but actually call me a liar the first time the manager even said I double checked the order myself.... really?? Since when does a manager check to see an employee put the right toppings kn the right bun? I tried to forget it because my goal is to promote local as I am a lifelong community member but this situation has been holding space in my thoughts. I think if the owner had of at least apologized I could of let it go but it's being called a liar not once but twice I have no idea who I actually spoke to at the store but they need customer service training.
  • CD
    chloe decker
    Oct 8, 2025
    5.0
    I am a regular customer here. I always get my sandwich, and my family prefers this location specifically for dining out. All the employees maintain hygiene, and they are always kind and respectful towards everyone. I love visiting here every time

Frequently Asked Questions About Subway

What is the address of the Subway restaurant at Findlay Creek Shopping Centre?

The Subway is located at 4792 Bank Street, Unit A002, Findlay Creek Shopping Centre, Ottawa, ON, K1T 3W5, Canada.

What are the operating hours of this Subway restaurant?

This Subway is open Monday to Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 10:00 PM.