Subway

4.2
262 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Ottawa Subway® Restaurant at 164 Main St. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
164 Main St., Ottawa, ON
K1S1C2, Canada

Hours

Reviews

4.2
262 reviews
5 stars
171
4 stars
38
3 stars
17
2 stars
8
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and personable staff, particularly highlighting employees like Ankit, Mit, and Divya for their exceptional service.

Food Quality

The freshness of ingredients and generous portions were frequently mentioned positively, although some customers noted inconsistencies in food quality and preparation.

Cleanliness

The restaurant was often described as clean and well-maintained, contributing to a positive dining atmosphere.

Negative Experiences

A few customers reported poor service experiences, including rude staff interactions and issues with order accuracy.

Overall Satisfaction

Despite some negative feedback, many customers expressed high satisfaction with their experiences, recommending the location for its service and food.
  • MH
    malek hamzeh
    Nov 6, 2025
    5.0
    Helped me out alot in school when I didn’t have lunch
  • HC
    Henry Carter
    Nov 4, 2025
    5.0
    Starting from the top: the customer service here is exceptional. The staff don’t just make small talk; they actually care — asking about your day and chatting in a genuine way that makes you feel valued as a customer. They’re also very generous with their portions. I’ve worked at Subway before, so I know exactly how much cheese and how many veggies you’re technically supposed to put on a sandwich — and how stingy some locations can be. But not here. This team adds the perfect amount of everything — exactly how much you ask for, which is exactly what Subway should be about. Sauces? Done right — two proper lines, no shortcuts, no stinginess, no negativity whatsoever. And can we talk about the freshness? I don’t know if I caught them right after a restock or if they just keep their ingredients that fresh all the time, but those veggies were farm-fresh. You could literally see the moisture glistening on the onions and peppers — perfection.
  • SB
    Simon Brick
    Oct 24, 2025
    5.0
    The staff at this subway are outstanding. Always so friendly and personable! Excellent service. Ingredient are noticeably fresh.
  • BH
    Brendan Robinson hayes
    Oct 9, 2025
    5.0
    amazing subway great restaurant
  • TG
    Trijeet Emmanuel Gomes
    Sep 17, 2025
    5.0
    This is the best Subway in the city imo and trust me I've been to at least 15 different ones in Ottawa. Starting from the top, the customer service, enquiring about your day and not just small talk, conversing like they mean it and want to build genuine connection with their clientele. Very generous with their cheese and vegetable portions. I've worked at Subway before and ik how much you're technically supposed to add on each sandwich and how stingy most of these branches are. This branch, however, added a LOT of veggies, exactly how much you ask for, exactly how it should be and what Subway stands for. They added proper amount of sauces as well, two full lines as it should be. Not over bit of stinginess, not one bit of negativity. Also, idc if it's the start of a shift or if I caught them at a lucky hour when they just did replacements, but their vegetables were home no goddamn farm fresh, I could see the moisture in those freshly sliced onions and peppers. Kudos to the whole management team and the sandwich artists to implement and maintain the systems. My only mistake was to forget to ask for the names of the two gentlemen to add it to my review, but I hope the manager/ owner sees my review and this date to track back and recognise who were working at 5p.m. today. They fully deserve the highest percentage of tip and more, I shall be back here regularly and tip them graciously as they fully deserve that. My best Subway experience in the past 3-4 years I must say (in and out of Ottawa). Oh and don't forget to be on the lookout for their home deals and specials for sandwiches and combos! Edit: Mit and Divya are two lads who are specially amazing, hard working and courteous. Keep up the good work!

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 164 Main St., Ottawa, ON, K1S1C2, Canada.

What are the operating hours for Subway on weekdays?

Subway is open from 7:30 AM to 11:00 PM Monday through Friday.