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Toasted Italiano and Balsamic Chicken Greens with Grains
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Panera Bread

3.8
(1588 reviews)

Business Details

320 West Hunt Club Road, Ottawa, ON
K2E 1A5, Canada
(613) 274-0888
https://panera.ca/

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Ottawa is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutNot available
  • Curbside pickupNot available

Location

Panera Bread
320 West Hunt Club Road, Ottawa, ON
K2E 1A5, Canada

Hours

Reviews

3.8
1,588 reviews
5 stars
700
4 stars
413
3 stars
173
2 stars
112
1 star
190

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported issues with food quality, including burnt items, foreign objects in food, and inconsistent preparation.

Service Issues

Many reviews highlighted poor customer service, including rude staff, slow service, and mistakes with orders.

Cleanliness

Multiple customers noted that the restaurant was dirty, with unclean tables and bathrooms.

Staff Praise

Despite the negative feedback, some customers praised specific staff members for their friendly and helpful service.

Pricing Concerns

Several reviews mentioned that the food was overpriced relative to the quality and portion sizes.
  • ES
    Erin S
    1 day ago
    2.0
    I would love to give you all 5 stars because your broccoli soup is fire. I have ARFID, this soup is one of my safe foods so I order it nearly every day. This is such a disappointment, I only have 11 safe foods. I always order 2 soup that comes with bread, and an extra bread. I get this extra bread maybe once or twice a week. Then suddenly my extra bread was being forgotten at least 3 times a week. So I started adding “I ordered three breads” in the notes box on each item. Not only this, but adding an order note that says “I ordered 3 breads”. Even after this change I did two weeks ago, I’ve only received my correct order twice. and I feel like this restaurant is intentionally making it not possible to enjoy my food. I’m at a loss of what to do about this. Remove one of my 11 safe foods? That sucks.
  • AT
    Ayat Tadjalli
    Feb 18, 2026
    5.0
    I absolutely love this Panera Bread location on West Hunt Club! It's become my go-to spot for a quick, delicious meal or coffee break. The seating area is fantastic—super clean, modern, and really comfy. Whether I'm grabbing a table for a solo work session or catching up with friends, the atmosphere feels welcoming and relaxing every time. The coffee here is outstanding: always fresh, perfectly brewed, and so tasty. It really hits the spot, especially paired with one of their amazing baked goods. Speaking of variety, the menu has something for everyone! From a wide selection of sweet treats and pastries to hearty sandwiches, salads, soups, and more—everything is fresh and flavorful. I never get tired of trying new things. And the customer service? Top-notch! The team is friendly, attentive, and always makes you feel valued. Quick service even when it's busy. If you're in the Hunt Club area, this Panera is a must-visit. Highly recommend
  • RD
    Rick Dolishny
    Feb 17, 2026
    3.0
    Welcome to Canada and shrink inflation. It’s unbelievable how much smaller the portions have become the price remains the same. Panera bread has always been a kind of a special occasion sort of place to go so I would’ve preferred to pay more for the four or five times a year I go versus deal with these micro portions. It’s hard to do business in Canada. I appreciate that and I’m glad they’re still around. But it’s worth noting the portions are much much smaller.
  • AF
    Aisha F
    Jan 25, 2026
    2.0
    I usually don’t post negative reviews but I’m a little disappointed in my experience today. Ordered via drive through, not busy on account of bad weather but I needed to pick something up on the way home. I ordered the grilled cheese and tomato soup with an apple as a side… the grilled cheese was unfortunately mostly burned, and instead of an apple I got a hard piece of bread- without butter! I get this order often in the winter time. First time I’m displeased- and after seeing the review of a screw in the food I wonder if it’s under new management and I know I won’t be back for a long time
  • JJ
    Jamie
    Jan 9, 2026
    1.0
    Well I dont normally do reviews like this, but after a few days I feel compelled to do so. My Gf and I ordered Panera from Uber eats two days ago. I decided to try a vegetarian option based on her recommendation, the mediterranean sandwich and chicken noodle soup. It was really good until I felt something hard in my mouth after biting my sandwich.... I reached in my mouth and pulled out a half inch screw. I was shocked to say the least. I figured I would let Panera know that there was a screw in my sandwich. I didnt want a new sandwich, obviously why would I, and frankly I didnt want a refund or anything monetary. Just to let them know about it. I called and the person who answered was as shocked as I was. She told me to hold while she got the manager. After some time the manager came on and she told me right away that they dont have anything in their kitchen that has screws. I told her thats cool but the fact remains there was a screw in the middle of my sandwich. She told me to take it up with Uber.... I just told her ok, I will do that. I did ask for her email so she could at least see it. (In the email I told her that if there are no screws in the kitchen, she should look at her staff because it got there somehow. Haha) The more I thought about this interaction the less impressed I was. I asked for nothing from them and got even less. A little empathy would have gone a long way. So now they can have this review so that others can at least watch their meals for mysterious objects. Lol. Pictures attached.

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