McDonald's

3.2
853 reviews
Temporarily Closed
Get DirectionsCallWebsite

Business Details

450 Terminal Avenue, Ottawa, ON
K1G 0Z3, Canada
(613) 789-7911
https://www.mcdonalds.com/ca
GoogleFacebook

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
450 Terminal Avenue, Ottawa, ON
K1G 0Z3, Canada

Hours

Reviews

3.2
853 reviews
5 stars
225
4 stars
183
3 stars
168
2 stars
77
1 star
200

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.

Cleanliness

The restaurant was consistently described as dirty, with unclean tables, garbage, and unsanitary conditions noted by multiple reviewers.

Food Quality

Numerous complaints about food quality included stale, cold, or improperly prepared items, leading to dissatisfaction among customers.

Staff Attitude

Several reviews mentioned rude or indifferent staff, with some customers feeling ignored or poorly treated during their visits.

Management Issues

There were reports of poor management practices, including understaffing and lack of proper training for employees, contributing to the overall negative experience.
  • VG
    Victor Gonzalez
    Oct 27, 2025
    1.0
    It took about 15 minutes to get my order
  • FR
    Fair Reviewer
    Oct 11, 2025
    1.0
    Very bad customer service. I went there on Friday around 8:30 pm, I stood in line behind a customer, once the cashier finished helping him, the cashier just ignored me, he closed his cash and went to clean the tables, he never said someone will help you or I will be back in a moment. I stood in front of cash for extra 3 minutes while the cashier was cleaning tables and there were 2 persons working inside. They just ignored me as if there is no one in front of cash. I ended up leaving without ordering. I wish google allowed us to give negative ratings so you would receive a negative 5.
  • NC
    N C
    Oct 10, 2025
    1.0
    I asked for no cheese,and they gave me double cheese! So pathetic
  • JC
    Jacynthe Clement
    Oct 7, 2025
    5.0
    The gentleman working the cash around 6:40pm on October 7th is absolutely wonderful. He always has a big smile, he is very nice and very good at customer service. This location is lucky to have him as an employee. I hope McDonalds treats him accordingly based on his great work.
  • MK
    Manpreet kaur
    Sep 26, 2025
    1.0
    Went to this location today evening. Horrible experience. I ordered coke and ice coffee, but coke taste was like sugar water. And there was no enough cream in ice coffee, just full cup of ice. Very bad service and dirty place ever I have seen.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the daily opening hours for McDonald's at 450 Terminal Avenue, Ottawa?

McDonald's is open every day from 7:00 AM to 10:00 PM.

Does this McDonald's location offer drive-through service?

No, this McDonald's does not have a drive-through service.