Customers frequently reported slow service, long wait times, and order inaccuracies, leading to frustration.
Food Quality
There were numerous complaints about cold food, incorrect orders, and unsanitary conditions, with some customers expressing disappointment in the overall quality.
Staff Attitude
Feedback varied on staff friendliness; while some praised individual employees for their politeness, many others criticized the overall attitude and professionalism of the staff.
Cleanliness
Some customers noted that the location was clean and well-maintained, contrasting with others who reported unsanitary conditions.
RG
Rocky Gardens
Jan 4, 2026
1.0
Went inside to get a combo while I stood there and waited for them to notice me.
One of them was playing with the french fries while the other one was rubbing her hands over the fries to warm her hands up.
Then, I told her about it and she denied it while I watched her do it. Then ask me if I wanted her to get more fries from the same batch she was rubbing her hands over. Pretty gross, not only seasoned with salt, but with her dry skin. Pathetic, these people should not be working there. Absolutely disgusting And quite lazy
JA
Jordan Ashley
Dec 28, 2025
1.0
Waited 25 min in drive thru (at the order speaker) no one answered , finally when someone took our order got cold pies and a sigh when we ordered drinks at the window because she didn’t hear us over the speaker. Worst McDonalds I have been to service wise
DD
Delane
Dec 27, 2025
5.0
Was served by a very polite and kind gentleman at the drive-thru today. You hardly get these services these days, as the attendants just rushed you through your orders and usually get it wrong! Thank you! 🥰
FO
Feyzi Ozkan
Dec 15, 2025
1.0
I ordered from their app and unfortunately I didn't check, they missed some items and the fries were ice cold. I took them home myself and they were impossible to cool down, they were freezing cold.
DB
Dennis Banfield
Dec 14, 2025
2.0
Pros:
1. Ice cream machine was working
Cons:
1. Clearly blending a McFlurry is too much work. Ordered 3, all 3 had a scoop of toppings on top of ice cream, not even an attempt at a blend.
2. Routinely the slowest McDonald’s service I’ve ever had. Drive through, in-person, doesn’t make a difference. You will see your drink order placed on a cart for 5 minutes before someone ambles over to hand it out to you.
3. No accessible drink machine for dine in? Definitely not the standard McDonald’s expectations, and good luck getting a refill. No cashier (because they expect everyone to use their self kiosks now), so you’re the awkward customer trying to flag down the one person in the back you can see, who is doing their best to ignore you.
4. Can’t blame this specific McDonald’s, but the prices nowadays? It’s no longer cheap fast food, it’s no longer good food, it’s expensive slow mediocre food.
Sorry, but nostalgia only takes you so far, I’ll be taking my business elsewhere.
What are the regular operating hours of McDonald's at 594 Montreal Rd., Ottawa?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-through service?
Yes, the drive-through is available 24/7.
Can I get delivery from McDonald's at this location?
Yes, delivery service is available 24 hours a day, every day.
Is in-store pickup available at McDonald's on Montreal Rd?
Yes, in-store pickup is available alongside delivery offerings.
What meal options are served at this McDonald's?
They serve breakfast, lunch, and dinner, including coffee, desserts, and a children's menu.
What payment methods can I use at this McDonald's location?
Payments can be made by cash, American Express, Discover, MasterCard, and Visa cards, including debit cards.
What is the dress code at the McDonald's on Montreal Rd?
The attire is casual for all customers.
What nearby places can I visit after dining at McDonald's?
You can visit nearby places like Brittany Dental & Denture Centre, Eastside Ink Tattoos, or Paris Shoe Repair for additional services and shopping before or after your meal.
Is there a convenient gas station near McDonald's Montreal Rd for refueling after your visit?
Yes, Pioneer Gas Station and Pioneer Energy are nearby for fueling and convenience needs.
Where can I find a coffee shop close to McDonald's if I want more beverage options?
Circle K, a convenience store and coffee shop, is located nearby for additional coffee and snacks.