McDonald's

3.3
2677 reviews
Drive Thru McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
594 Montreal Rd., OTTAWA, ON
K1K 0T9, Canada

Hours

Reviews

3.3
2,677 reviews
5 stars
829
4 stars
568
3 stars
403
2 stars
221
1 star
656

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and order inaccuracies, leading to frustration.

Food Quality

There were numerous complaints about cold food, incorrect orders, and unsanitary conditions, with some customers expressing disappointment in the overall quality.

Staff Attitude

Feedback varied on staff friendliness; while some praised individual employees for their politeness, many others criticized the overall attitude and professionalism of the staff.

Cleanliness

Some customers noted that the location was clean and well-maintained, contrasting with others who reported unsanitary conditions.
  • RG
    Rocky Gardens
    Jan 4, 2026
    1.0
    Went inside to get a combo while I stood there and waited for them to notice me. One of them was playing with the french fries while the other one was rubbing her hands over the fries to warm her hands up. Then, I told her about it and she denied it while I watched her do it. Then ask me if I wanted her to get more fries from the same batch she was rubbing her hands over. Pretty gross, not only seasoned with salt, but with her dry skin. Pathetic, these people should not be working there. Absolutely disgusting And quite lazy
  • JA
    Jordan Ashley
    Dec 28, 2025
    1.0
    Waited 25 min in drive thru (at the order speaker) no one answered , finally when someone took our order got cold pies and a sigh when we ordered drinks at the window because she didn’t hear us over the speaker. Worst McDonalds I have been to service wise
  • DD
    Delane
    Dec 27, 2025
    5.0
    Was served by a very polite and kind gentleman at the drive-thru today. You hardly get these services these days, as the attendants just rushed you through your orders and usually get it wrong! Thank you! 🥰
  • FO
    Feyzi Ozkan
    Dec 15, 2025
    1.0
    I ordered from their app and unfortunately I didn't check, they missed some items and the fries were ice cold. I took them home myself and they were impossible to cool down, they were freezing cold.
  • DB
    Dennis Banfield
    Dec 14, 2025
    2.0
    Pros: 1. Ice cream machine was working Cons: 1. Clearly blending a McFlurry is too much work. Ordered 3, all 3 had a scoop of toppings on top of ice cream, not even an attempt at a blend. 2. Routinely the slowest McDonald’s service I’ve ever had. Drive through, in-person, doesn’t make a difference. You will see your drink order placed on a cart for 5 minutes before someone ambles over to hand it out to you. 3. No accessible drink machine for dine in? Definitely not the standard McDonald’s expectations, and good luck getting a refill. No cashier (because they expect everyone to use their self kiosks now), so you’re the awkward customer trying to flag down the one person in the back you can see, who is doing their best to ignore you. 4. Can’t blame this specific McDonald’s, but the prices nowadays? It’s no longer cheap fast food, it’s no longer good food, it’s expensive slow mediocre food. Sorry, but nostalgia only takes you so far, I’ll be taking my business elsewhere.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 594 Montreal Rd., Ottawa?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, the drive-through is available 24/7.