McDonald's

3.4
2145 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
2380 Bank St, Ottawa, ON
K1V 8S1, Canada

Hours

Reviews

3.4
2,145 reviews
5 stars
676
4 stars
491
3 stars
386
2 stars
163
1 star
429

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Food Quality

Several reviews mentioned food being cold, stale, or improperly prepared, with complaints about portion sizes and freshness.

Cleanliness

Customers noted that the restaurant, including bathrooms and dining areas, often appeared dirty and in need of maintenance.

Pricing Concerns

There were complaints about being charged for items that are typically free, such as sauces and water, leading to dissatisfaction with value.
  • SK
    Steph Kay
    2 days ago
    5.0
    Quiet McDonald’s with a play area.
  • PM
    Paige McMillan
    Jan 2, 2026
    1.0
    Food was fine, but why is there more cream than coffee in my iced coffee every time I go to this McDonald’s
  • HL
    Henry L.
    Dec 31, 2025
    1.0
    The Mac-nugget Chicken is dry and hard, the worst McDonald’s I have ever eaten. If it isn’t fresh don’t sell it👎🏻
  • AF
    alastair francis
    Dec 23, 2025
    4.0
    Service was good, food was good. Staff was ok not overly friendly, but good. Build needs some repairs but overall good.
  • TG
    Trent Gallo
    Dec 13, 2025
    1.0
    The most rude display of pride in incompetence I have ever experienced. Can’t listen to their customers orders. Blatantly tried to force me to wait while they correct their mistake. Setting terms to how I am to receive my food after I paid for it. Ultimately, this manager in the picture is waiting outside, who refused to give my my order at the window for over two minutes holding her line in the sand affecting everyone else. By the time I realized she was standing in the cold I took a picture and five minutes had passed. Unfortunately not willing to give me my paid for product with my own dignity intact and their own. A really disgraceful way to conduct themselves after their mistake.

Frequently Asked Questions About McDonald's

What are the opening hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

During what hours is delivery available?

Delivery is available 24/7 every day of the week.