Location.com logo
Drive-Thru Curbside McDelivery
Brand Certified

McDonald's

3.1
(2355 reviews)

Business Details

2269 Riverside Drive, Ottawa, ON
K1H 8K2, Canada
(613) 739-8021
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
2269 Riverside Drive, Ottawa, ON
K1H 8K2, Canada

Hours

Reviews

3.1
2,355 reviews
5 stars
658
4 stars
466
3 stars
361
2 stars
211
1 star
659

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The location received multiple complaints about unsanitary conditions, including dirty bathrooms and dining areas.

Food Quality

Many reviews highlighted issues with food quality, such as overcooked items, missing ingredients, and cold meals.

Management Issues

Customers expressed frustration with management's lack of responsiveness and poor handling of customer complaints.
  • LH
    Loretta Hogan
    2 days ago
    1.0
    so i am verry mad so i took my son to grt food and they took my oder but when i went to pay for the food with rolled nickles thry told me sorry we dont take thst i was like are you for real ur gonna not twke candain change my son was verry upset so the manger of this place needs to do better cuz this was verry sad my son was upset and also they weere verry rude so dont ever go there with change cuz they will tell u they dont twke it makes me sooo bad but what really up sets me its i seen them take change not rolled but when u roll the chsnge its nope we dont twke it they need to hirre better people to mange this store verry poor service as welll
  • AA
    alejandro
    3 days ago
    1.0
    I asked for 21 pepper packets and they only gave me 17 I’m very disappointed 😡😡👎👎👎👎👎
  • KP
    Kristopher Plouffe
    Feb 7, 2026
    1.0
    Instead of arguing with a customer take the time to listen to what they ordered…I Ordered a 5$ Mc value meal with a large fry. And wanted to charge me well over regular price all because she added a medium drink because she felt like it Tried explaining myself three times I wanted a large fry only and regular small drink she proceeded to tell me it’s the system not her and gave a smug attitude Guess what sweetheart that’s the second night in a row you try to over charge me time to go back to the training wheels clearly quite pathetic watching her thinking she’s right with that type of attitude again pathetic…. Take the drive and go to another Mc Donald’s guys this place sucks Also asked for seperate orders and looks like I got stuck paying for everyone’s food just wow guys…..management must suck if there allowing all this to keep happening on a regular basis
  • MI
    maryyam inam
    Jan 30, 2026
    1.0
    Pathetic service and extremely poor customer handling. I visited this McDonald’s location expecting normal service, especially since it is advertised as a 24-hour location. However, I was told by a staff member that the store was closed, which was both confusing and frustrating. What made the experience worse was the rude and dismissive attitude of the lady I spoke to. There was no proper explanation, no courtesy, and no attempt to handle the situation professionally. If a location is listed as 24 hours, customers should not be turned away without clear communication. This was a complete waste of time and a very disappointing experience. I expect much better service from a brand like McDonald’s.
  • LC
    Lindsay Cooper-Kelly
    Jan 28, 2026
    1.0
    i’d give 0 stars if I could. they some how combined the two meals ordered, and then when they realized they did this, their machine wouldn’t work to pay the difference so they asked me to go to the end of the line (the line was over 10 cars at this point) to wait to pay for the meal they messed up. 0 customer service skills.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2269 Riverside Drive?

McDonald's is open 24 hours every day of the week at 2269 Riverside Drive.

Does this McDonald's location offer drive-through service?

Yes, the drive-through service is available 24/7 every day at this location.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: