The staff is consistently described as friendly, helpful, and professional, providing excellent customer service experiences.
Product Quality
Customers rave about the high quality and deliciousness of the chocolates, with a wide selection available.
Store Cleanliness
The store is noted for being clean, well-organized, and inviting, even during busy times.
Pricing
While some customers find prices to be high, many appreciate the sales and promotions that make the chocolates more affordable.
Overall Experience
Most reviews reflect a positive shopping experience, with many customers expressing a desire to return.
AO
Aquatic Facility Training Ottawa
2 days ago
5.0
I've been wanting g to visit this store for years but well out of my way.
Got there today and it was such a great visit. We were greeted at the door with big smiles, welcomes and even a free sample!
The greeter then asked if first visit and proceeded to provide a guided tour (even tho the store was packed).
There were flavors i didn't even know existed and was offered free samples of any i was interested in (pistachio didn't work for me).
I bought pre-packs of a few and my friend did a custom box of his favorites. It's sold by weight so if there are too many, some are removed. Likewise if under, some added.
I would totally return and encourage people to visit.
BM
Brianne Moreau
Nov 17, 2025
5.0
Such great selection! Love the treat upon entering
LL
Lorraine
Nov 3, 2025
1.0
Be forewarned: their business practices are not aligned with their advertising. They advertise buy 3, get “the 4th” free on several specific products but do not give you the 4th same item for free. Instead they give you the cheapest item you purchased for free. If this is their policy, their advertising should reflect that. The “manager” Ruby refused to address the problem. We walked away from a $200+ order because we don’t appreciate being misled.
BA
Basma Altaie
Oct 25, 2025
5.0
Nice lady who welcomed us with chocolate samples. I appreciate her assistance..so professional and nice.
RC
Roscoe Cam
Sep 25, 2025
4.0
I noticed they have Dubai Chocolate bars but they are so over priced, almost $20!!
Very friendly lady though.