Feedback indicates a significant number of customers experienced rude or unhelpful service, with multiple mentions of staff being unfriendly or unprofessional.
Product Quality
Customers consistently praised the quality and variety of chocolates available, highlighting the deliciousness and selection.
Pricing Issues
Several reviews noted concerns about pricing, with some customers feeling that prices were higher than expected or inconsistent with promotions.
Store Experience
While some customers enjoyed the store atmosphere and cleanliness, others reported negative experiences related to service and staff behavior.
Helpful Staff
Despite some negative feedback, there were positive mentions of specific staff members who provided excellent service and product recommendations.
CA
Craig Andrews
Nov 23, 2025
1.0
Shopped there a number of times and no issues. On October 27th 2025 I went in to purchase a large bag of the pick your own chocolates. They charged me and then said they had made an error and needed to do a refund and then charge me again. Had two staff trying to figure it out.
Just looked at my credit card statement and there are three charges, none are refunds, totaling over twice the price I should have paid. I don't have the receipt anymore but I won't be back.
JH
Justin Howard
Nov 19, 2025
5.0
Fantastic just like any other Lindt store.
NN
Nayeem Ninad
Oct 13, 2025
4.0
Has good collection of chocolate
AR
Ashish Ravichander
Oct 11, 2025
1.0
Limited choice. Poor customer service. Rude Sales rep. Will not visit this store again
CG
Carolina Guerrero
Oct 5, 2025
1.0
I just got out of there! Very bad service. The girl at the register refused to serve us. Even though we arrived at 5:55 pm and they weren't even closed yet, they kicked us out of the store with a very bad attitude.
Frequently Asked Questions About Lindt Chocolate Shop - Kanata
Where is Lindt Chocolate Shop - Kanata located?
It is located at 8555 Campeau Drive, Unit 996, Ottawa, ON K2T 0K5, inside Tanger Outlets Kanata.
What are the opening hours of Lindt Chocolate Shop - Kanata?
The shop is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Lindt Chocolate Shop - Kanata offer curbside pickup?
No, it does not offer curbside pickup but it does provide in-store pickup.
What payment methods does Lindt Chocolate Shop - Kanata accept?
They accept American Express, Cash, Check, MasterCard, and Visa.
Can I buy Lindt chocolates online?
Yes, you can visit their website at https://www.lindt.ca/ for more information and online shopping.
Is dine-in service available at Lindt Chocolate Shop - Kanata?
No, the shop does not serve dine-in customers; it focuses on in-store shopping and pick-up.
What stores and eateries are nearby Lindt Chocolate Shop - Kanata?
Nearby places include VanHoutte_ottawa cafe, Lucky Brand clothing store, The Cosmetics Company Store, Sbarro pizza restaurant, and Subway sandwich shop.
Where can I grab a coffee close to Lindt Chocolate Shop - Kanata?
VanHoutte_ottawa cafe is located nearby, perfect for a coffee break before or after your visit to Lindt.
Are there any fashion stores near Lindt Chocolate Shop in Kanata?
Yes, several clothing stores like Lucky Brand, Motherhood Maternity Outlet, and Polo Ralph Lauren are nearby for your shopping needs.
Can I combine a visit to Lindt with eating out in the area?
Absolutely, dining options like Sbarro pizza restaurant and Subway sandwich shop are close by, making it convenient to shop and eat.