While some customers praised the friendly and attentive service from staff members like Prem and Gunveen, others reported poor service experiences, including long wait times and unhelpful staff.
Food Quality
Feedback on food quality was mixed; some customers enjoyed fresh and well-cooked meals, while others complained about greasy, poorly prepared food and issues with missing items in orders.
Cleanliness
Several reviews highlighted cleanliness issues within the restaurant, with some customers noting dirty conditions and a need for better maintenance.
Order Accuracy
There were multiple complaints regarding order accuracy, including receiving incorrect items and issues with the self-order kiosks.
Atmosphere
The restaurant's atmosphere received positive remarks for being welcoming and clean, especially after renovations, contributing to a pleasant dining experience.
DP
danika p
2 days ago
1.0
beyond disappointed. i placed an order at 4:30, my boyfriend gets an email to confirm the order and at 4:40, it said it would be ready by 4:45. he gets to kfc at 4:53 and he is told to wait 5 more minutes, no problem. about 20 minutes later, he is still left waiting. he tried to ask an employee how much time left and he was ignored. at 5:23, they tell him they dont have hot wings and asked him if he wanted tenders instead. for an order to be ready by 4:45, there is no reason that he is told our order was lacking something nearly 30 minutes later. so we change and say yes to tenders. 5:29 and they still cant tell him how much longer.. at this point, im irritated. i had even asked my boyfriend if it was busy and he said no. so now im wondering why our order is taking over 30 minutes? i decide to call the establishment and ask why its taking so long. finally at 5:49, he gets the order. to make everything more upsetting, the ‘large’ popcorn chicken doesnt seem like a large anymore.
edit: receipt says ‘promised time 4:51pm’. so why did we get our order a whole hour later?.
DC
Dave C
4 days ago
5.0
I had the festive chicken sandwich. The fries were ice cold and the sandwich was luke warm. Otherwise the dining area was clean and well kept. The service was friendly.
GB
Gracie Blaze
5 days ago
1.0
I ordered via Uber eats, and they do not have an option on Uber eats to customize the sandwiches, I left a note in the customer notes section specifying. Please do not put mayonnaise on my sliders. My food arrives and not only are both sliders smothered in mayonnaise, but the fries are also ice cold. I was also left a note on my receipt. Basically saying too bad about the Mayo, customize your sandwich next time, despite the fact that there is no customization option for KFC through Uber eats. When I called to complain about the matter, the employee who answered the phone kept interrupting me as I was trying to explain my situation and kept insisting that there is in fact a customization option. Despite the fact that I informed him I went back and took screenshots of the whole process and there is no option to edit the sandwiches. I was also lied to about the fries. The employee told me the fries had been made 5 minutes before getting packed into my bag. Given that the fries are completely cold that cannot possibly be the case, as I do not live a far enough distance from the location I ordered from for the fries to get ice cold between the location and my front door and the Uber driver did not take long to get here.
Don't ever bother ordering from this location, it is not worth any of the hassle.
ST
sami taimourya
Nov 14, 2025
1.0
Terrible service.
I placed an Uber Eats order for 4 boxes from KFC, and the restaurant only sent 2 boxes, without any drinks, and the food arrived cold and disgusting. Considering that one box costs $20 + tax, this is completely unacceptable.
I called the restaurant to explain the situation. Someone who sounded like the manager answered and told me: “Give me 5 minutes, I’ll call you back.”
Result: no call back.
I tried calling again several times—no answer. I waited more than 40 minutes in total and never heard back from them.
Honestly, this is a huge lack of respect toward customers.
This was my first and last time ordering from this location.
I strongly recommend anyone reading this review to stay away from this KFC.
RR
Rabbit Person (Rabbit)
Nov 1, 2025
1.0
If you tried ordering online for pickup at this location yesterday, sorry, the guy at counter wanted me to call some 1-866 number to get it fixed for him…if your KFC location doesn’t come up on the app, its your problem, not mine. Hope you lost a whole bunch of sales yesterday thanks to your sad attitude.
What is the address of the KFC restaurant in Ottawa?
The KFC restaurant is located at 932 St. Laurent Blvd., Ottawa, ON, K1K 3B3, Canada.
What are the operating hours for KFC on weekdays?
KFC in Ottawa is open from 10:00 AM to 1:00 AM Monday through Friday.
Is the KFC in Ottawa open on weekends?
Yes, it is open on Saturdays and Sundays from 10:00 AM to 1:00 AM.
Where can I find the official website of KFC Canada?
You can visit the official KFC Canada website at http://kfc.ca.
What type of cuisine does this KFC location offer?
This KFC location is a fast food restaurant specializing in chicken and offers halal meal delivery options.
Can I contact the Ottawa KFC restaurant by phone?
Yes, you can reach KFC Ottawa at +1 613-745-4466.
Are there automotive services near the KFC on St. Laurent Blvd?
Yes, nearby automotive services include Mr. Lube, Surgenor Ottawa Chevrolet Buick GMC Cadillac Corvette, CARSTAR Ottawa East, and Speedy Auto Service Ottawa East.
What dining options are available near the KFC on St. Laurent Blvd?
Nearby dining options include Stuffed Burgers & Pizza, Just Desserts, and Zaytoun Pizza - St Laurent, offering burgers, pizza, and desserts.
Are there any beauty or personal care services close to KFC?
Yes, Silver and Gold Beauty Shop and rite.cut barber are located nearby for beauty and grooming services.
What cultural or art venues are near the KFC location?
The Canada Council Art Bank, an art gallery, is located nearby and is a great spot to visit before or after dining at KFC.